Find the right AI-ready BPO

Sophi Outsourcing (SOPHI) is a Philippine outsourcing provider based in Dumaguete City, offering customer support, back office administration, and business support services to companies ranging from early-stage startups to established enterprises. A buyer working with the company gets a combined offering of contact center staffing, administrative support, and compliance-related services, paired with AI-driven tools alongside its remote professional staff and delivered from Sophi's own Philippine sites. Core services include call center and customer service outsourcing, back office outsourcing, and finance and accounting outsourcing. The company also offers social media marketing and transcription, and lists seat leasing for businesses that want dedicated office space and infrastructure in the Philippines. Its Business Support Services line covers payroll, compliance, recruitment, and employee screening for client workforces. Sophi Outsourcing describes clients across travel and hospitality, the gig economy and on-demand services, retail and e-commerce, SaaS, real estate, and healthcare, with additional mentions of fintech and edutech businesses. Its stated client range spans individuals and small teams through to medium and large companies, with separate service tracks described for each. Founded in 2008, the company began as a small contact center providing enrollment verification services to a US-based online student travel agency, then added back office and B2B appointment-setting work in 2009 for a sister company specializing in rewards and loyalty programs, later acquired by BuyWithMe, now part of Gilt Groupe. From 2012 onward, the company expanded into customer service, back office support, and virtual assistance for technology companies. Delivery today runs from two sites in the Philippines, Dumaguete City and Cebu City, with a combined team of more than 500 staff. For companies evaluating a Philippine outsourcing partner across customer support, back office, and finance and accounting functions, Sophi Outsourcing offers multi-site Philippine delivery alongside additional services in marketing and workforce compliance for businesses that want a single outsourcing partner across those functions.

Scale smarter with dedicated teams that operate as an extension of your organization. With top-tier talent, enterprise-level infrastructure and transparent governance, MicroSourcing makes growth simple and sustainable. From individual roles to full-service delivery centers, we connect you with skilled professionals across the Philippines and Colombia. Our scalable-by-design model gives you complete control and keeps your teams focused on growth. Instead of a traditional outsourcing setup, your offshore team functions as a true extension of your organization. You choose the talent, set expectations and drive performance, while we handle the rest, recruitment, HR, facilities, IT, compliance and the infrastructure that keeps your team running smoothly. Every client, from growing businesses to global companies, benefits from the same enterprise-grade standards that govern MicroSourcing. Our ISO-certified systems, secure infrastructure and compliance frameworks ensure every delivery center meets top-tier benchmarks for data protection, quality and reliability. Work with some of the world’s most recognized brands and build a career that’s not a job, but an adventure. Our teams support international clients across industries, giving you the experience, skills and confidence to compete on the global stage, while building a fulfilling career based in Colombia or the Philippines. Start your next adventure by visiting our careers hub for vacancies, locations and more.

Intelligent Outsourcing (iO) gives UK accounting firms a practical way to add qualified finance professionals without fighting the local hiring market. Since 2016, more than 100 UK practices have used iO to build dedicated offshore teams in the Philippines, placing accountants, bookkeepers, auditors, and finance staff who work as a genuine extension of the firm rather than a remote task pool. The service covers the full range of accounting and finance roles that firms typically struggle to staff locally. Team members handle day-to-day bookkeeping, VAT returns, management accounts, tax compliance work, audit support, and general finance administration. Before a placement starts, every iO team member goes through the iO Academy, a two-week structured training programme designed around UK accounting standards and the specific systems the firm uses. From the moment a role is defined, the average time to a first team member is six weeks. IO works almost exclusively with UK accounting practices, from small owner-managed firms to mid-sized regionals carrying a mix of compliance and advisory work. The firms that engage iO tend to share a common problem: more client demand than their current team can handle, combined with ongoing difficulty hiring qualified staff in the UK at sustainable cost. VAT deadlines, year-end surges, and tax season peaks all create the kind of pressure that makes senior accountants spend time on routine compliance instead of the advisory work that actually grows a practice. Based in the Subic Bay Freeport Zone, iO structures its outsourcing model so that offshore team members work during UK core hours. The Philippines is eight hours ahead, and iO manages shift arrangements to ensure meaningful daily overlap with the UK team. All HR, recruitment, and performance management sits with iO, and if a placed team member leaves, iO handles the replacement. There are no shared resource pools in this BPO Philippines model. Each person placed works for one firm, full time, and follows that firm's own processes. For UK accounting firms looking to grow capacity through outsourcing without adding back office overhead at home, iO offers a direct, well-structured route. Reaching out to the iO team is a straightforward way to assess whether a dedicated offshore finance hire is the right fit for your practice.

Cloud Employee is a staff augmentation provider based in Makati City, Philippines, that places full-time, dedicated engineers directly inside US and UK product teams. Rather than sending bulk candidate lists, they match and embed senior engineers within seven days, at up to 60% of local hiring costs. More than 300 teams have been built through their model, and 97% of placed engineers stay beyond two years. The core service is embedded IT outsourcing: one engineer, working full-time, exclusively for one client. The engineer joins the client's Slack, attends daily standups, participates in sprint planning, and works inside the client's own tools and timezone. Cloud Employee handles everything on the employment side, including local payroll, taxes, benefits, private healthcare, and compliance in the engineer's country. A dedicated US or UK-based account manager is assigned to each engagement. If an engineer does not work out within the first 90 days, Cloud Employee begins a new search immediately and delivers a replacement shortlist within seven days at no additional cost. The typical client is a technology company or SaaS business based in the US or UK that needs to scale its engineering team without the overhead of local full-time hiring. CTOs and founders use Cloud Employee when job boards produce too many unqualified candidates and internal recruiting takes too long. The model is designed for teams that want someone who feels like a direct hire, not an outside vendor. What separates Cloud Employee from general outsourcing marketplaces is how candidates are screened. Senior engineers run live pair-programming sessions on the client's actual stack, not generic coding exercises. Every candidate also goes through background checks, KYC verification, and psychometric assessments. The Philippines hub covers UK and APAC hours; LATAM hubs align with US East and West Coast schedules; European hubs serve UK and CET teams. Across all regions, Cloud Employee operates across 10 hubs on three continents. Every engagement includes full IP assignment, confidentiality agreements signed before day one, and liability insurance. Pricing is a single monthly fee with no setup costs, no placement fees, and no long-term commitment. The contract runs on a 30-day rolling notice period. For companies exploring Philippines outsourcing or engineering back office support through a BPO model, Cloud Employee offers a free initial interview with any shortlisted candidate. Contact their team to start a search or use the cost calculator on their website to estimate rates by role, seniority, and region.

PowerHouse Support Outsourcing Services is a Philippines-based BPO built around one core idea: give businesses a dependable team that handles operational work with the same care the business owner would. Rather than patching together freelancers, they put dedicated professionals to work on your processes, whether that means fielding customer inquiries at a contact center level, managing an online store's back end, or keeping projects on track from start to finish. The service lineup covers six main areas. The eCommerce management team takes ownership of orders, returns, refunds, and supplier communications, stepping in at any stage of an existing process or building one from scratch. Customer support is delivered via phone, chat, and email, with staff trained on platforms such as Zendesk, Freshdesk, Gorgias, Shopify, Livechat, and Zopim. Virtual assistants handle scheduling, billing, client calls, and other recurring tasks that consume time without requiring the owner's direct involvement. Technical support specialists are available for businesses with more complex product or service requirements. Project managers cover the full project lifecycle, from initiation and planning through execution and close. Data entry and research services include CRM population, spreadsheet organization, and product research for online stores. The company's clearest area of depth is eCommerce outsourcing. Their familiarity with the platforms, workflows, and customer expectations common to online retail means they can integrate quickly without a long onboarding ramp. That said, they also work with businesses outside retail that need skilled support staff and back-office oversight. Operationally, the emphasis is on full-time, committed team members rather than ad hoc contractors. Solutions are structured to scale with the client's needs and budget, so there is no requirement to overcommit upfront. For businesses exploring call center Philippines options or looking to shift back-office work offshore, PowerHouse offers a straightforward engagement model built on long-term partnership rather than one-off staffing. To get started, visit their website and send a message outlining your requirements. The team will put together an arrangement that fits your operations and budget.

MSC Contact Center is an Antipolo-based provider bringing IT solutions and contact center services to businesses looking to outsource their technology and customer-facing operations in the Philippines. For companies that want a single partner covering both infrastructure and front-line support, MSC offers a practical alternative to juggling multiple vendors. The company's IT solutions practice centers on deploying and supporting industry-leading software and hardware products. Whether a client needs reliable infrastructure for a growing back office or a technology stack that keeps a customer support team running without interruption, MSC builds around proven tools rather than experimental ones. That focus on dependable, commercially supported products reduces the risk that comes with outsourcing critical operations. As a contact center Philippines operation, MSC is positioned to serve businesses that need Philippine-based outsourcing talent paired with solid IT capability. The combination matters: many BPO Philippines engagements stumble when the technology layer is managed separately from the people layer. Having both under one roof in Antipolo means fewer handoff problems and clearer accountability when something needs to be resolved quickly. If you're evaluating outsourcing partners in the Philippines and need a team that treats IT readiness as part of the service, MSC Contact Center is worth a direct conversation. Reach out through their website to discuss your requirements and get a sense of how they can support your operations.

As a BPO, our mission is to help organize our clients’ businesses so they can grow successfully. Each and every client is provided with individualized business plans to reach client goals. We believe that our success can only be measured by the success of the companies we work with. At Vector Outsourcing, we specialize in helping healthcare providers optimize their services and improve patient outcomes. We offer a wide range of outsourcing solutions designed to streamline operations, reduce costs, and enhance the quality of care. We enhance our client’s businesses through a committed workforce, who provides valuable experience with projects and limited turnover. We offer clients delivery models that are tailored to their needs using a blend of both on-shore and off-shore staffing. Reducing operational costs is the primary concern of the majority of businesses that explore the possibilities of outsourcing. Our knowledgeable and competent staff provide results for our clients so they achieve their business goals, while being cost efficient. We offer expertise in operational processes because technology and data are only valuable when they are used to their full potential. Back office process automation, operations engineering, technology, and analytics are used efficiently to bring true advantages to our clients’ business. At Vector Outsourcing, we believe in transparency and giving individuals the tools to become leaders. We are an equal opportunity employer, who want people to grow and succeed within the company and hope you will join our team today.

TaskUs Bacolod brings proven outsourcing capability to one of the Philippines' most active BPO cities. The focus here is straightforward: customer support and back office work, delivered reliably across a wide range of industries. Businesses that need a call center Philippines partner for high-volume support, or a back office team to handle processing and operations, will find a mature setup built for exactly that. As part of the broader TaskUs network, this Bacolod site operates with the processes and management discipline that brands expect from a serious BPO Philippines provider. It's an AI-ready BPO environment, meaning workflows are structured to integrate modern tooling without sacrificing the human quality control that back office and customer support work actually requires. If you're evaluating outsourcing options and want a team with real infrastructure behind it, TaskUs Bacolod is worth a closer look. Get in touch to discuss your requirements or request a quote.

You don’t pay until after you have selected your perfect outsourced staff members. We never “assign” staff, but we ensure you test and pick your ideal team members. SupportZebra is a SOC 2 Type 2 and PCI-DSS Level 1 certified BPO with dedicated support teams in the Philippines. We provide 24/7 customer support, technical support, content moderation, and back-office outsourcing for fast-growing SaaS, fintech, ecommerce, and healthcare companies. We pride ourselves in our ability to reliably wow customers time and time again. We provide this through our proven management structure. And feedback systems. When you work with us, you get access to proactive leadership as well as customer service support. Yes, SupportZebra maintains SOC 2 Type 2 compliance. Even with a lean customer-success team, working with a certified partner protects user data, satisfies enterprise-security questionnaires, and prevents compliance headaches as you scale. We have a full-time Data Privacy Officer and follow GDPR, CCPA, and other regional frameworks. Agents complete annual privacy training, devices are hardened and monitored, and we follow strict data-retention / deletion policies. Clients typically reduce cost-per-ticket by 30-50 percent, while improving CSAT/NPS and first-response times. Our churn-deflection workflows and expansion-signal tagging often lift net-revenue retention by 2–4 points within six months.

Celerity BPO Services is a business process outsourcing provider based in Cagayan De Oro City, Philippines. The company works with businesses that want to move non-core functions offshore, combining customer-facing support with back-office processing, corporate outsourcing functions, and cloud development work. It describes its role as helping businesses reduce costs and improve efficiency by outsourcing tasks such as customer service, data entry, and IT support, while core functions stay in-house. Its offering spans both people-based outsourcing, such as call center and administrative teams, and technical services delivered by its own cloud development group. The company presents these services as scalable to a client's changing needs. On the call center and back-office side, Celerity BPO Services provides inbound and outbound call center support, customer support, sales support, technical support, telemarketing, and helpdesk services. Back-office work covers order management, data entry, and inventory management. Under its corporate solutions line, the company offers IT and technical support services, helpdesk services, human resources outsourcing, data management and analytics, and administrative support services, for businesses that want to outsource functions beyond the call center floor. Celerity BPO Services also runs a dedicated cloud development practice, covering cloud application development, cloud migration services, cloud infrastructure setup and management, cloud security solutions, cloud database services, and cloud monitoring and performance optimization. The company also offers project management and, on request, remote performance monitoring for these cloud engagements. The company is based in Cagayan De Oro City, with its office at the El Elyon Building on J. R. Borja Street. Celerity BPO Services was named BPO Company of the Year in 2024. Celerity BPO Services positions itself as a single outsourcing partner covering call center support, back-office and corporate outsourcing, and cloud development, for companies that want to consolidate more than one type of outsourced function with one provider in Cagayan De Oro.

VoiceTeam Philippines is a call center and customer support BPO based in Mandaluyong City, built for companies that need agents who actually sound like they belong in the conversation. Their teams go beyond standard language training, developing fluency in U. S. Regional dialects, pop culture, and customer behavior so that every interaction feels natural to the person on the other end of the line. The results are measurable: clients have reported more than 45% reductions in escalations, a direct outcome of how VoiceTeam approaches each call with active listening and genuine problem-solving rather than scripted deflection. When demand spikes, they scale quickly without making clients wait, which makes them a practical outsourcing choice for seasonal surges or companies in a growth phase. On the compliance side, VoiceTeam holds SOC2, HIPAA, and COPC certifications, giving regulated industries the confidence to outsource without compromising on data security or operational transparency. If you need a customer support partner in the Philippines that fits cleanly into your existing tech stack, VoiceTeam is worth a conversation. Contact them to request a quote.

Seighton is an outsourcing company in General Santos City, Philippines, built to give businesses a trained, dedicated team for the work that has to happen every day. Rather than matching clients with freelancers, Seighton runs accounts on a managed floor of more than seventy people, handling everything from customer queues to creative output in one place. Since launching in 2023, the company has served clients across more than forty countries, operating from the second floor of the MCB Building in City Heights. The company runs seven service lines from that single floor. Customer support covers inbound and outbound voice, email and chat, spread across shifts so no queue sits overnight. Virtual assistance puts a dedicated person inside a client's calendar, inbox, and CRM, working the client's own hours. Appointment setting handles outbound calls and follow-up that fill a sales calendar, with outcomes logged where the client can read them. Digital marketing takes on campaign setup, posting, list work and reporting. Multimedia and creative handles graphics, short-form video, and the recurring design work a growing business generates every week. IT covers systems, tooling and technical support. Back office handles data, documents and the processing work that keeps operations, finance and HR moving. The client base spans more than forty countries, from Los Angeles to Singapore. The common thread is businesses with recurring operational work that fills the hours of people who should be focused elsewhere. Seighton takes that work, assigns trained associates to it, and keeps the same people on the account rather than rotating through it. That continuity is a deliberate choice, not a default. What makes the floor practical for international accounts is the shift structure. Morning, mid, night and graveyard shifts run continuously, with coverage set per account rather than company-wide. A client in New York or Athens gets their work handled during their own business hours. When an account starts, Seighton scopes the work, trains associates on the client's own systems, and reports on output. Seven internal departments, including HR, Recruitment, Operations and Finance, sit behind the client-facing teams. If you are looking for a call center Philippines partner or need back office outsourcing support with real, onsite floor operations, Seighton is worth a conversation. Reach out through their website to discuss what a dedicated BPO Philippines team would look like for your business.