ChatAgents

ChatAgents is a US-based BPO company that provides fully managed web chat handling for small and mid-size businesses, placing real human agents on client websites around the clock from delivery centers in Manila, Philippines. The company's core service captures website visitors during the window when they are most likely to make contact. Instead of letting those visitors leave without engaging, ChatAgents agents answer questions, qualify prospects, and collect contact information on the client's behalf, converting existing website traffic into a steady flow of contacts without additional marketing spend. Beyond general customer support, ChatAgents handles lead generation, appointment booking, and back-office intake processing. Law firms receive particular focus. The company markets intake solutions directly to legal practices, covering initial visitor questions, form completion, and case qualification, and operates as a fully HIPAA-compliant outsourcing provider willing to execute a Business Associate Agreement with any covered entity. Pricing runs on a flat monthly rate starting at $249, with unlimited chat engagements and no per-lead or per-chat charges. Each account is assigned eight to ten trained agents. Clients access a proprietary CRM with iOS and Android apps, receive instant lead alerts by push notification, email, and SMS, and get native integrations with more than fifty platforms plus Zapier connections to over two thousand others. Agencies can resell the service under their own brand through a white-label program. Partner pricing scales with client volume, starting at a five-percent discount and reaching twenty percent from the fourth client onward, with no ChatAgents branding appearing in the CRM, transcripts, or apps. Founded in 2005 and headquartered in Raleigh, North Carolina, ChatAgents has served more than four hundred businesses. The company positions its service as a lower-cost alternative to running an in-house call center or paying per-contact fees to larger US outsourcing competitors, citing potential savings of forty to eighty percent.