Ecommerce BPO Companies in the Philippines

Sourcefit is an award-winning technology-enabled business process outsourcing provider that helps organizations worldwide build high-performing dedicated offshore and nearshore teams and operations. Founded in 2009, Sourcefit employs more than 2,000 professionals across the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia. Our transparent cost-plus pricing, flexible delivery models, and AI solutions allow companies to scale faster, access global talent, and maintain full compliance from day one. With hundreds of clients across 50+ industries, Sourcefit has developed extensive industry expertise and a deep talent network enabling organizations to grow efficiently and simplify their operations.

Splace BPO is a Philippines-based outsourcing provider that has supported growing companies since 2017 across six countries, including the US, Australia, the UK, Canada, the Netherlands, and New Zealand. Operating from a CCAP-accredited facility in Davao City, the company offers three core solutions: managed staffing pods for teams that need a fully run offshore operation, workforce extension for employer-of-record and contractor support, and seat leasing for clients managing their own staff on-site. Service areas cover finance and accounting, technical support, customer experience, back-office operations, and revenue operations, with active client deployments in e-commerce, fintech, healthcare technology, legal tech, and SaaS. Unlike enterprise BPO Philippines providers that start at 500 seats, Splace BPO works with teams scaling from as few as 5 FTEs, with no locked contracts and no enterprise minimums. Their EOR service delivers an employment contract within 72 hours of signing and handles SSS, PhilHealth, and Pag-IBIG enrollment on day one, backed by a 99% statutory compliance rate and Philippine labor counsel on retainer. If you are evaluating offshore call center Philippines options or need a structured back-office operation without the complexity of a large enterprise BPO, Splace BPO is a practical starting point. Reach out through their website to discuss your requirements.

At STACKph, we are committed to revolutionizing the HR landscape by providing comprehensive outsourcing solutions that empower businesses to thrive. Our core services include Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), and Employer of Record (EOR) services, all tailored to meet the unique needs of our clients. With a focus on compliance and operational efficiency, we help companies turn HR into a strategic advantage, enabling them to focus on growth and innovation. Our expert team delivers customized solutions that simplify HR complexities and ensure seamless integration into your business processes. “STACKph helped us expand into Southeast Asia smoothly and compliantly. Their EOR service is a significant for businesses looking to go global!” “Thanks to STACKph’s RPO services, we filled key positions in half the time. Their team’s dedication and expertise are unmatched.” “Our operations have become more streamlined and efficient since partnering with STACKph. Their solutions truly add value.” At STACKph, we are dedicated to transforming your HR challenges into opportunities for success. Our mission is to empower your business with strategic HR solutions that drive growth and efficiency. Ready to 10X Your Operations? Reach out to us today and discover how we can help you achieve your goals.

Staffwiz LLC is an outsourced staffing and remote workforce provider, with the site covered by this listing based in Makati, Philippines. The company connects businesses with pre-vetted remote professionals under a fully managed model, in which Staffwiz handles sourcing, payroll, HR administration, contracts and compliance on the client's behalf. Buyers can also choose a direct remote hire or staff augmentation arrangement instead, depending on how much day-to-day management they want to keep in house. The service list spans customer support, healthcare BPO including medical transcription, back office and administrative work, finance and accounting tasks such as bookkeeping, virtual assistant and admin support, and sales outsourcing. Staffwiz also places remote staff into marketing and IT support roles. Clients are given access to a portal for visibility into their remote workforce, and each account is assigned a dedicated account manager who oversees the placement rather than leaving it to self-service. Staffwiz describes its client base as spanning healthcare, legal, finance and accounting, real estate, e-commerce and consulting. The service mix reflects that spread, combining customer-facing support roles for regulated or professional-services clients with back-office, bookkeeping and finance and accounting work for other accounts. Delivery is organized across three countries: the Philippines for business and professional roles, Pakistan for technology and engineering, and India for technology and specialized roles, with the Makati City office serving as this listing's site. Staffwiz states an average payroll saving of up to 70% compared with local hires, a typical time to first hire of 14 days, and a 90-day replacement guarantee on placements. The company identifies itself as a Women-Owned Business and states it is ISO certified. Its Philippine office is located at Finman Centre on Tordesillas Street in Salcedo Village, Bel-Air, Makati City, alongside a New York City office in the United States. Staffwiz positions itself as an alternative to job boards, freelance marketplaces and traditional recruitment agencies for businesses that want sourcing, payroll, HR and compliance handled on their behalf while building a remote team across customer support, back office, finance and specialized roles.

StaffWiz Philippines is the Iloilo site of StaffWiz, a staffing and outsourcing agency that connects growing businesses with remote teams instead of traditional local hires. Buyers can pick between two engagement models: a fully managed service, where StaffWiz handles sourcing, payroll, HR, contracts and compliance for the hired staff, and a direct remote hire model built for staff augmentation, where the client manages the day-to-day work. The company describes itself as a women-owned business with a team size in the 201-500 range. The services already associated with this listing, customer support and back office, match what StaffWiz describes on its own site: staffing for customer service, sales, administrative support, bookkeeping, marketing and IT functions. For fully managed clients, StaffWiz says it assigns a dedicated account manager and aims to have pre-vetted candidates ready within days rather than months. Pricing for the fully managed service is described as transparent, without added recruitment fees. On the industry side, the listing places StaffWiz Philippines under ecommerce and SaaS, while the company's own materials describe a broader client base across healthcare, legal, finance and accounting, real estate, ecommerce and consulting. This spread suggests a generalist staffing model centered on support and administrative roles that are common across industries, rather than one built around a single specialty. StaffWiz positions its delivery as multi-country rather than Philippines-only, citing separate talent pools in the Philippines for business and professional roles, Pakistan for technology and engineering, and India for specialized technology work. On its site, the company states average payroll savings of up to 70% versus local hires, a target of 14 days to a first hire, and a 90-day replacement guarantee. It also identifies itself as ISO certified. For a buyer comparing outsourced customer support or back-office staffing based out of the Philippines, StaffWiz Philippines offers a managed hiring process with defined timelines and the option to add delivery from other countries as requirements change.

Supcart Philippines is a Pasig-based outsourcing provider connecting businesses with reliable, Philippine-based support teams. Whether you need front-line customer support, back office processing, or e-commerce operations assistance, Supcart offers a practical entry point into BPO Philippines without the overhead of building an in-house team. Operating from Metro Manila, the company serves clients who need responsive, English-proficient agents familiar with the day-to-day demands of online retail and digital business. The call center Philippines landscape is competitive, and Supcart positions itself as a hands-on partner rather than a faceless vendor. Its Pasig location puts it close to the commercial infrastructure that AI-ready BPO operations depend on. If your business is looking to offload customer inquiries, order management, or administrative tasks to a team that understands outsourcing from the ground up, Supcart Philippines is worth a conversation. Reach out to discuss your requirements and request a quote.

SuperStaff Outsourcing is a business process outsourcing provider headquartered in Makati City, Philippines, delivering customer experience, back-office, and technical support services to businesses primarily in the United States and other markets. The company recruits, trains, and manages outsourced teams on behalf of clients, positioning itself as a lower-cost alternative to building an in-house support function, and states that clients can save up to 50 percent on labor costs by outsourcing roles to the Philippines or Colombia. The listed service lines for this profile include customer support, technical support, virtual assistant services, back office support, finance and accounting, healthcare BPO, and content moderation. SuperStaff's own site describes a wider set of solutions built around these areas, covering billing and collections, data entry, accounting and bookkeeping, legal process outsourcing, data science outsourcing, and programming and development, along with multilingual support in languages including French, German, Spanish, Japanese, Korean, Mandarin, Cantonese, Portuguese, Russian, and Italian. Clients are drawn from healthcare, ecommerce, legal, and logistics, the industries listed for this profile. SuperStaff's site also names retail, manufacturing and distribution, education, food and beverage, travel, finance, advertising and marketing, professional services, construction, real estate, and technology among the sectors it serves, reflecting a generalist outsourcing model rather than a single-industry focus. Operationally, SuperStaff runs from its Makati City headquarters and has expanded operations to Clark and Angeles in Pampanga, along with a nearshore site in Colombia and an onshore presence in the United States, which the company describes as an onshore, nearshore, and offshore delivery model. The Makati headquarters holds ISO 27001:2022 certification for information security. SuperStaff also cites a 99.9 percent operational uptime figure and a 47 percent reduction in time-to-hire for client teams. For buyers evaluating outsourcing partners in the Philippines, SuperStaff combines a multi-industry service catalog with a multi-country delivery footprint spanning the Philippines, Colombia, and the United States.

SupportNinja is a business process outsourcing and customer experience (CX) provider with a site in Manila, part of a delivery network of more than 1,000 staff. The company positions its work as going beyond traditional outsourcing capacity and cost savings toward CX transformation, running day-to-day support operations for clients while identifying and fixing the process issues behind rising ticket volume, falling CSAT, or customer churn. Services span customer support and technical customer support, along with the surrounding stages of the customer lifecycle: customer conversion, customer onboarding, and customer renewals. Back-office and IT outsourcing work extends into data operations, finance and accounting, content moderation, and technical operations. SupportNinja also offers AI data enablement services and an in-house AI product line called NinjaAI, applied through a human-in-the-loop (HITL) model that keeps people in the workflow for oversight and quality control, alongside a CX transformation practice operating under the MomentumLabs name. Clients described on the company's site come from SaaS, ecommerce, and fintech, as well as healthcare and supply chain and logistics. The service set is organized around lifecycle stages common to these sectors, from onboarding and technical support through renewals, rather than a single industry specialism. Security and compliance are stated as part of the delivery model: SupportNinja cites certification to SOC 2 Type 2, PCI-DSS 4, HIPAA, and GDPR, and lists CCPA among its compliance standards. Stated data-handling practices include role-based access control, PII redaction at the point of capture, encryption of data in transit and at rest, and a policy against mixing data across clients. The company describes a follow-the-sun coverage model across its global sites, of which Manila is one, and was founded in 2015. For companies evaluating a partner for customer support, back-office, or IT outsourcing, SupportNinja combines scaled operational delivery with an AI-assisted, HITL approach to service quality across the SaaS, ecommerce, fintech, healthcare, and supply chain and logistics sectors it serves.

SupportSave helps product and service-driven organizations deliver fast, reliable technical support through phone, email, and live chat. As a trusted technical support outsourcing partner, we enable U. S.-based businesses to scale efficiently, reduce operational costs, and provide 24/7 assistance without the burden of managing in-house teams. We provide end-to-end technical support outsourcing and IT helpdesk outsourcing solutions designed to resolve issues quickly and maintain system stability. Our skilled agents handle real-time troubleshooting, guided resolutions, and intelligent escalation management, ensuring every issue is addressed with speed and accuracy across all customer touchpoints. The result is measurable performance improvement: higher customer satisfaction (CSAT), reduced average handle time (AHT), and improved first-call resolution (FCR). With scalable support teams and structured processes, we help businesses build a cost-effective, high-performing support operation that grows with their needs. SupportSave delivers high-impact, 24/7 technical support outsourcing for growing businesses. We combine operational precision, domain expertise, and AI-powered tools to help you scale your support without scaling your costs. Our certified professionals bring years of real-world experience across telecom, healthcare, SaaS, and eCommerce. We build resilient support ecosystems that reduce downtime and improve resolution metrics. Every engagement starts with a deep understanding of your business model, tech stack, and growth goals. We design tailored support strategies, not one-size-fits-all packages.

You don’t pay until after you have selected your perfect outsourced staff members. We never “assign” staff, but we ensure you test and pick your ideal team members. SupportZebra is a SOC 2 Type 2 and PCI-DSS Level 1 certified BPO with dedicated support teams in the Philippines. We provide 24/7 customer support, technical support, content moderation, and back-office outsourcing for fast-growing SaaS, fintech, ecommerce, and healthcare companies. We pride ourselves in our ability to reliably wow customers time and time again. We provide this through our proven management structure. And feedback systems. When you work with us, you get access to proactive leadership as well as customer service support. Yes, SupportZebra maintains SOC 2 Type 2 compliance. Even with a lean customer-success team, working with a certified partner protects user data, satisfies enterprise-security questionnaires, and prevents compliance headaches as you scale. We have a full-time Data Privacy Officer and follow GDPR, CCPA, and other regional frameworks. Agents complete annual privacy training, devices are hardened and monitored, and we follow strict data-retention / deletion policies. Clients typically reduce cost-per-ticket by 30-50 percent, while improving CSAT/NPS and first-response times. Our churn-deflection workflows and expansion-signal tagging often lift net-revenue retention by 2–4 points within six months.

Sykes Asia operates a Manila-based delivery site providing outsourced customer support and back-office services, with a team of more than 1,000 staff. Its web presence today sits under the Foundever brand, the global customer experience group that absorbed Sykes, so this Manila site sits within a larger outsourcing network built to run contact center and back-office work for client brands. The Manila site sits alongside other delivery locations that the organization operates for outsourced CX work, giving client brands offshore capacity without needing to build and staff the operation themselves. For a buyer sourcing offshore support out of the Philippines, the site offers established scale and processes rather than a standalone start-up operation. The services confirmed for this listing are customer support and back-office support. Within the wider organization's published service list, these two functions sit alongside customer care, technical support, sales and retention, collections, and trust and safety, all delivered as outsourced CX functions for client brands. The organization also lists technology-enabled solutions layered on top of these services, including conversational AI, generative AI tools, and a unified agent desktop, positioned as part of its broader CX portfolio. Industries listed for this site are ecommerce, fintech, and healthcare. The parent organization's published industry list overlaps with these and also covers banking and financial services, retail and e-commerce, technology, telecoms, insurance, travel and hospitality, manufacturing, media, utilities, and government, pointing to experience across both regulated and consumer-facing sectors. On delivery, the organization states that it offers multilingual support and flexible staffing models, including rightshoring and remote work-from-anywhere arrangements. On data handling, it states compliance with HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, with security standards applied across its delivery locations. Sykes Asia's Manila site is one delivery location within this network, positioned for companies that need customer support or back-office capacity out of the Philippines.

TAIO is a Philippines-based outsourcing provider that helps businesses build dedicated offshore support teams at up to 60% lower cost than onshore staffing. Drawing on two decades of industry experience, the team handles recruitment, onboarding, training, and day-to-day management, so clients keep their focus on the work that actually grows the business. The service catalogue covers a wide range of customer-facing and back-office functions. Customer service agents handle inbound queries and turn support tickets into positive outcomes clients can share. Virtual assistants take on administrative tasks to exact specification. Social media support teams meet customers on the channels they already use. Outbound sales and appointment-setting teams build pipelines and convert leads without consuming client-side time. TAIO also covers subscription support, e-commerce order and billing management, content moderation, and tech support for app and automation stacks. For clients who don't find what they need in that list, the team welcomes direct contact to discuss custom builds. The client mix spans insurance agencies, home health care operators, and e-commerce businesses, as well as companies running subscription services that need scalable back-office capacity. The model suits growth-stage companies that want to keep their core org chart lean, and established businesses looking to shift non-core processes offshore without sacrificing output quality. Operationally, TAIO offers remote, onsite, and hybrid work configurations with the ability to switch between them at short notice, which keeps continuity intact during disruptions. Teams deliver bilingual support in English, Spanish, Filipino, and additional languages. Security is configurable: clients can restrict physical and virtual access, enable end-to-end encryption, and set compliance training standards for their team. Certified secure environments are available on request. Pricing follows a simple all-in per-hour structure with built-in management that scales as the team grows. A distinguishing part of the TAIO model is TAiO Connect, an internal coaching programme focused on each team member's professional development. The goal is to build critical thinkers who can adapt and take initiative, rather than agents who follow scripts. That investment in people produces more consistent performance and better client outcomes over time. If you're looking to expand your BPO Philippines operations, stand up a call center Philippines team, or move back-office processes offshore, TAIO offers a straightforward path. Fill out the contact form on their website to speak with an outsourcing specialist and get a quote for your team.