Ecommerce BPO Companies in the Philippines

PNI Business Solutions Inc. Provides recruitment and workforce solutions in the Philippines, including Executive Search, Technical Recruitment, Offshore Staffing, Payroll Outsourcing, HR Outsourcing, and AEP Assistance. We help businesses find the right people and build reliable teams.

PuzzleBox BPO Incorporated is a Mandaluyong City-based outsourcing company built around digital services, social media management, and e-commerce customer support. Businesses that need genuine round-the-clock coverage get it here: the team operates up to 24 hours a day, seven days a week, including holidays and weekends. The service range covers social media management from end to end, including content creation, strategy, and sales amplification through social channels and online sales events. For gaming clients, PuzzleBox handles game management and player support. E-commerce brands get dedicated live chat and customer service teams, while web and app design, development, and ongoing maintenance round out the technical offering. Data encoding fills the back office side of the mix. As a BPO Philippines provider, PuzzleBox combines cost-efficient outsourcing with a stated commitment to developing its people, which tends to translate directly into service quality. If you want to extend your digital operations or customer support with a Philippines-based team, contact PuzzleBox to talk through what they can build for you.

Outsourced sales, revenue operations alignment, and customer retention programs. Q-Drive governance. Qai Growth technology. Vertical expertise in healthcare, insurance, telecom, financial services, and SaaS. Customer Experience Contact center programs that run on Qai Care AI from day one. 100% interaction monitoring. Continuous associate coaching. Performance that compounds over time. Personalized direct mail and regulated print for healthcare, financial services, and insurance. HIPAA and SOC-compliant production at scale. Time-sensitive programs delivered without error. Personalized direct mail, HIPAA-compliant regulated print, and on-demand production for healthcare, insurance, and financial services. Time-sensitive. Compliance-aware. Multi-facility. Learn more… Inbound care, AI innovation, and back office support across regulated industries. 36 active Qai Care AI deployments. Associate attrition 30-50% below industry average. Learn more… Outsourced sales programs, revenue operations, and retention solutions governed by Q-Drive and powered by the Qai Growth technology suite. We operate in healthcare, insurance, telecom, financial services, and SaaS. Learn more…

We offer virtual outsourcing services to help you with your administrative tasks. Our team of experts has the knowledge and expertise to assist you in Real Estate, Mortgage, E-Commerce, Health Care, and many more industries. Let us help you reduce your workload and operating costs while improving your operational efficiency. With our wide range of expertise in the industries like Real Estate, Mortgage, E-Commerce, and Health Care, we offer reliable and efficient virtual assistance services that cater to your unique business needs. Let us help you streamline your operations and achieve your goals with our tailored approach. We have a decade of experience in providing virtual assistance services to businesses in the US and UK. Our team of professionals are highly skilled and knowledgeable in their respective fields. We offer cost-effective solutions that help improve your operational efficiency and reduce workload. Quality Virtual Assistants is a virtual outsourcing company that has been providing professional administrative services for a decade. We have helped countless businesses achieve their daily tasks and goals successfully. ” I’m so glad I found the QVA team. They work hard to match you with the right assistant and are very flexible. I would definitely recommend QVA. ” ” QVA is reliable, communicates effectively, and will get the job done. Thanks again! ”

Remote CoWorker is a virtual assistant outsourcing company based in Taguig, Philippines, built around one idea: pre-trained, thoroughly vetted talent that fits your business from day one. Every VA placed goes through a rigorous screening process, with only the top 1% of applicants accepted. The result is a pool of professionals ready to handle executive support, customer support, bookkeeping, sales outreach, legal assistance, and patient coordination, among other functions. For businesses that need speed, Remote CoWorker can onboard a VA in under 48 hours. Clients are paired with a dedicated account manager who keeps the remote team accountable and productive over the long term. An AI-powered dashboard provides real-time visibility into team performance, and the company supports HIPAA-compliant and other regulated environments, making them a practical outsourcing partner for healthcare providers, law firms, and compliance-sensitive operations. With flexible part-time, full-time, and long-term arrangements available, this Philippines-based BPO scales alongside your business rather than locking you into rigid contracts. Connect with Remote CoWorker to discuss your outsourcing needs and get matched with the right talent.

Your Global Partner for Accounting, Finance, and Business Outsourcing Solutions Remotely Philippines, Inc. Is a professional services and outsourcing firm specializing in accounting, finance, assurance support, business advisory, and staff augmentation solutions for businesses and professional services firms worldwide. Headquartered in Lipa City, Batangas, Philippines, we help organizations strengthen their operational capabilities, access highly skilled Filipino professionals, and scale efficiently through flexible, cost-effective outsourcing arrangements. Our expertise spans accounting and bookkeeping, audit and assurance support, financial reporting, payroll, financial planning and analysis (FP&A), and CFO support services. Beyond finance, we provide tailored staff augmentation and business process outsourcing solutions covering human resources, IT, administrative support, and other operational functions. We serve accounting and audit firms, CFOs, finance departments, and private businesses across the United States, Australia, United Kingdom, New Zealand, Singapore, and other international markets. At Remotely Philippines, outsourcing is more than delegating tasks. We build long-term partnerships by providing dedicated professionals who integrate into our clients' existing systems, processes, and organizational structures. Our approach combines technical expertise, operational accountability, and flexible service delivery to help businesses improve efficiency, maintain control, and achieve sustainable growth. Why Clients Choose Remotely Philippines Specialized Professional Expertise – Our team comprises experienced CPAs, accountants, auditors, finance specialists, and other professionals with backgrounds in public accounting, corporate finance, and shared services. We support various industries and accounting standards, including US GAAP and IFRS. Dedicated Staff Augmentation – We primarily provide dedicated professionals who work as extensions of our clients' teams. Our flexible engagement models accommodate full-time, part-time, project-based, and specialized staffing requirements. Cost Efficiency Without Compromising Quality – Our outsourcing solutions help businesses optimize staffing and operational costs, with potential savings of up to 50% compared with traditional staffing arrangements, depending on the engagement structure. 4. Seamless Integration and Global Alignment – Our professionals work within clients' existing systems, communication platforms, and workflows. We offer flexible schedules aligned with international time zones to facilitate collaboration and operational continuity. Technology and Systems Expertise – Our professionals have experience with leading accounting, ERP, audit, and financial management platforms, including QuickBooks, Xero, Oracle NetSuite, SAP, MYOB, Sage, Microsoft Dynamics, Bill.com, Workiva, FloQast, and Power BI. Data Security and Business Continuity – We prioritize confidentiality and data protection through non-disclosure agreements, secure networks, controlled system access, multi-factor authentication, and established business continuity measures. Accountability and Quality Assurance – Our service delivery model emphasizes structured onboarding, performance monitoring, management oversight, and continuous improvement to maintain consistent service quality and client satisfaction. Our Core Services Accounting and Bookkeeping Outsourcing Comprehensive accounting solutions covering general ledger management, accounts payable and receivable, bank and account reconciliations, month-end and year-end closing, financial statement preparation, statutory reporting, and other accounting operations. Audit and Assurance Support Specialized support for accounting and audit firms, including audit planning assistance, working paper preparation, substantive testing, analytical procedures, documentation, financial statement reviews, due diligence, and other assurance-related engagements. Financial Planning and Analysis (FP&A) Financial planning, budgeting, forecasting, financial modeling, cash flow analysis, KPI monitoring, management reporting, dashboard development, and financial performance analysis to support strategic decision-making. CFO and Financial Management Support Dedicated finance professionals and fractional CFO solutions supporting financial oversight, management reporting, financial controls, strategic planning, and business performance management. Payroll and Finance Operations Payroll processing and administration, payroll reconciliations, financial transaction management, expense monitoring, and related finance and administrative support functions. Staff Augmentation and Dedicated Teams Flexible staffing solutions providing qualified accounting, finance, audit, and business support professionals who integrate directly into client operations. Engagements can be structured around ongoing requirements, seasonal demands, or specialized projects. Business Process and Back-Office Outsourcing Complementary outsourcing solutions covering human resources administration, IT support, virtual assistance, data management, customer service, marketing support, and other business operations. Industries We Serve Our professionals support organizations across diverse industries, including accounting and professional services, healthcare and life sciences, technology, e-commerce, retail, manufacturing, real estate, construction, energy, logistics, and nonprofit organizations. We tailor our approach to each client's operational requirements, reporting standards, industry practices, and business objectives. Our Commitment Guided by our core values of accountability, inclusivity, and transparency, Remotely Philippines is committed to delivering reliable professional expertise, operational efficiency, and meaningful client partnerships. We believe the right outsourcing partner should do more than reduce costs. It should strengthen business capabilities, provide access to specialized talent, improve operational performance, and create opportunities for sustainable growth. Whether supporting an accounting firm during peak audit season, strengthening a company's finance function, or building a dedicated offshore team, Remotely Philippines delivers the people, expertise, and flexibility businesses need to scale with confidence.

Select VoiceCom is a call center and business process outsourcing provider based in Cebu, Philippines, serving companies that want to outsource customer support, sales, and administrative work rather than build those functions in house. Buyers work with college-educated, English-speaking agents supported by a management team that handles onboarding, training, and ongoing quality checks, so a client's program can be staffed and running without the buyer managing local hiring directly. The company's services fall into four groups. Inbound support covers order processing, customer service, customer retention, overflow handling, billing inquiries, and after-hours coverage, along with technical support such as troubleshooting, software installation, and app support. Outbound services include lead generation and qualification, appointment setting, telemarketing, market research, clinical trial recruiting, data verification, and post-sale follow-up surveys. Back-office support covers data entry, data mining, claim filing, and form processing, and the company also offers AI solutions and staff augmentation for clients adding capacity directly to their own operations. Select VoiceCom works across a range of industries, including healthcare, clinical research, insurance, retail and ecommerce, financial services, telecommunications, real estate, information technology, hospitality, education, automotive, energy and utilities, media and publishing, and consumer goods. It also supports legal intake work, including SSDI, mass tort, and personal injury cases, giving it experience with both consumer-facing programs and more specialized, compliance-sensitive work. Operations are based in Cebu IT Park, where Select VoiceCom has been in business since 2008 and offers more than 1,500 seats of capacity. Agents go through Berlitz testing for English communication. The company holds PCI DSS and SOC 2 certification, is HIPAA-compliant, and operates to ISO 27002 standards, with an uptime of 99.99% over the past five years, relevant for clients in healthcare, financial services, and other regulated sectors. For companies evaluating outsourcing partners in the Philippines, Select VoiceCom presents an established, security-certified option covering inbound support, outbound sales, back-office processing, and industry-specific programs from a single Cebu-based operation.

Native-quality English. 24/7 retail support from Manila, Cebu, Legazpi, and Silang. Launch in 2-4 weeks. ServeRetail runs offshore retail BPO programs from four delivery centers across the Philippines: Manila, Cebu, Legazpi (Albay), and Silang (Cavite). Filipino agents are recognized globally for native-quality English, a warm, empathetic conversational style, and cultural alignment with North American, European, and Australian retail markets that competitors from offshore destinations often lack. Our teams in the Philippines handle customer service, order management, returns, subscription management, loyalty programs, and digital retail engagement across voice, chat, email, and social channels for ecommerce brands, omnichannel retailers, and DTC companies. Offshore retail BPO done right is not the cheapest option. It is the most cost-effective option for 24/7 coverage at native-quality English fluency. The Philippines is the dominant offshore destination for US, Canadian, and Australian retail brands because the time zone alignment, English fluency, and cultural affinity reduce the operational friction that drives brands away from less aligned offshore geographies. Our Philippine operations carry PCI DSS, SOC 2 Type II, and ISO 27001 compliance certifications, with quality monitoring on 100% of voice and chat conversations and pre-trained retail surge benches for Black Friday, Cyber Monday, and Q4 retail peaks. The Philippines operates on Philippine Standard Time (PST, UTC+8) year-round with no daylight saving time. Our 24/7 multi-site operations provide full coverage across all global time zones, with PST naturally serving APAC and Australian market hours, while our night and early morning shifts deliver real-time support for North American (ET, CT, MT, PT) and European clients. We deliver support primarily in English, with the Philippines' naturally neutral accent and deep cultural alignment with North American markets making it one of the world's most effective English-language delivery locations. Additional capability includes Filipino (Tagalog) and select Asian and European languages to support global retail clients across multiple markets.

ShoreAgents is the Philippine outsourcing operation of Shore360, Inc., a 100% Philippine-incorporated, Australian-owned workforce partner headquartered in Clark, Pampanga. The company builds custom offshore teams for businesses that want to add skilled staff without taking on the overhead of local hiring, handling recruitment, HR, and day-to-day office management on the client's behalf. More than 300 businesses have built offshore teams through the company, supported by over 900 professionals working across four office facilities in the Philippines. The listed services cover virtual assistance, back office support, lead generation, customer support, data entry, and administrative support, with real estate support as a core specialty. On the real estate side, offerings include real estate administration (listing management, contract preparation, appointment coordination, and CRM maintenance), property management support (lease administration, maintenance coordination, tenant communications, and inspection scheduling), lead management and sales support (lead qualification, CRM management, and appointment scheduling), property marketing (social media, email marketing, digital advertising, and campaign reporting), graphic design for property brochures and marketing collateral, customer service for buyers, sellers, landlords, and tenants, and bookkeeping and finance support covering invoice processing, commission tracking, and account reconciliation. Real estate agencies make up the company's primary client base, alongside ecommerce businesses and professional services firms looking to offload administrative and support functions to a dedicated offshore team. Client engagements typically start with a single hire, such as a real estate administrator or property management support staff, before scaling into a larger team. Operationally, the company positions itself Teams operate from company-run office facilities in the Philippines rather than home-based setups, with the business handling the associated HR and facility management directly. For buyers evaluating real estate, ecommerce, or professional services outsourcing, ShoreAgents offers a Philippine-based delivery model built around dedicated, custom-assembled teams rather than shared or pooled staffing.

Sitel Philippines is the Manila site of an international customer experience (CX) outsourcing company that manages customer support and back-office operations on behalf of client businesses. The parent company runs delivery operations across 45 countries with roughly 130,000 associates supporting more than 60 languages. This listing covers the Manila location specifically, and companies engaging it are working with the Philippine-based delivery team at that site rather than one of the company's other locations. From Manila, the site provides customer support, back office support, and IT outsourcing. On the company's own site, these sit within a broader CX services list that includes customer care, technical support, back-office support, sales and retention, and collections, covering both direct customer interaction and the administrative processing work that supports it. Clients working with this listing come from ecommerce, fintech, and healthcare. The company's own site names retail and e-commerce, banking and financial services, and healthcare among the industries it serves, alongside sectors such as insurance, government, and technology, reflecting a client base that includes businesses handling sensitive customer and transaction data. The company states that it differentiates itself from technology-only competitors by combining trained staff, established CX operations, and a problem-solving approach, rather than software alone. The company also states that it maintains compliance with data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, and applies its security standards across every delivery location, which by its own description includes this Manila site. The Manila site itself is staffed at a team size of 1,000 or more, sized for clients that need a dedicated, at-scale delivery team in the Philippines rather than a small pilot group. For businesses sourcing a BPO partner in the Philippines, the Manila site offers customer support, back-office, and IT outsourcing capability backed by an international CX provider's compliance standards and multi-country delivery network, with a client focus on ecommerce, fintech, and healthcare.

As an outsourced call center company Philippines, we use a secure platform to address our clients’ needs. Our innovative system enables us to perform multiple services such as lead generation and telemarketing sales, technical support, and image annotation. Call Center AI is revolutionizing the customer service industry by combining artificial intelligence with traditional call center operations. It automates routine tasks, enhances agent performance, and improves customer satisfaction through real-time analytics and natural language processing. We offers professional content moderation services in the Philippines, ensuring your online platforms remain safe, authentic, and aligned with community guidelines. As one of the leading BPO companies in the Philippines, SixEleven combines human intelligence with AI tools to deliver fast, accurate, and scalable moderation solutions. Our business process outsourcing company is equipped with the tools, knowledge, and personnel to accommodate your company’s different needs. Your growth is our goal, and we offer these solutions to help you get there. A striking 73% of call center leaders now plan to offer long-term remote or hybrid work options, according to Zoom. The era of the massive, single-location call center is giving way to… The global healthcare BPO market is projected to reach $423 billion in 2026, growing at a 9.07% CAGR toward $1.1 trillion by 2035 (Precedence Research). Behind this explosive growth is a…

Smart Outsourcing Solution (SOS) is a Philippines-specialist Employer of Record and offshore workforce partner that helps international companies hire employees in the Philippines without establishing their own local entity. Operating since 2017, SOS manages employment contracts, onboarding, payroll, statutory contributions, benefits administration, HR support and Philippine employment compliance. Its standard EOR administration fee is a fixed USD $190 per employee per month, and onboarding can take as little as five business days.