Ecommerce BPO Companies in the Philippines

TAP Virtual Solutions Corporation is a Philippine-based virtual assistant provider operating out of Quezon City, connecting growing startups in the United States and Canada with dedicated Filipino virtual assistants. The company positions itself as an alternative to hiring in-house administrative staff, giving buyers access to trained remote professionals who take on day-to-day operational work so founders and small teams can focus on running the business. The service range covers general virtual assistance, including email management, calendar scheduling, data entry, research and day-to-day administrative tasks, alongside executive virtual assistance for founders and C-suite leaders that covers travel arrangements, meeting coordination, reporting and confidential task management. Social media management includes content creation, scheduling, community management and analytics, while project management support covers timeline tracking, team coordination and deliverable oversight. Clients described are primarily early-stage and growing startups in the SaaS and ecommerce sectors, along with founders and executives who need administrative bandwidth without the cost of a full local hire. The company frames its typical buyer as a small or scaling team in the US or Canada looking to offload recurring operational work to a dedicated remote assistant rather than building out an in-house department. Operationally, TAP Virtual Solutions delivers support from the Philippines with virtual assistants who work aligned to US and Canada business hours and communicate in English. Candidates go through a multi-step vetting process before being placed with clients, and each account is assigned a dedicated account manager for ongoing support. The company describes more than 15 years of operational experience behind its current service model. For businesses looking for ongoing administrative, executive or social media support without expanding local headcount, TAP Virtual Solutions offers a Philippines-based virtual assistant team built around dedicated, English-speaking staff and manager-supported accounts.

TaskUs Bacolod brings proven outsourcing capability to one of the Philippines' most active BPO cities. The focus here is straightforward: customer support and back office work, delivered reliably across a wide range of industries. Businesses that need a call center Philippines partner for high-volume support, or a back office team to handle processing and operations, will find a mature setup built for exactly that. As part of the broader TaskUs network, this Bacolod site operates with the processes and management discipline that brands expect from a serious BPO Philippines provider. It's an AI-ready BPO environment, meaning workflows are structured to integrate modern tooling without sacrificing the human quality control that back office and customer support work actually requires. If you're evaluating outsourcing options and want a team with real infrastructure behind it, TaskUs Bacolod is worth a closer look. Get in touch to discuss your requirements or request a quote.

TaskUs Philippines operates a Manila-based site for TaskUs, a Nasdaq-listed outsourcing and digital transformation company that began in 2008, when co-founders Bryce Maddock and Jaspar Weir set up in the Philippines with five employees in a single office in Bacoor, Cavite. The company has since grown into a large-scale outsourcing provider, offering customer support, back office processing, and IT outsourcing to businesses that need an established partner rather than a small or newly formed vendor, with a workforce of more than 1,000 people at this location. Across its service lines, TaskUs covers customer experience and support, back office and data operations, and IT outsourcing, along with more specialized work such as trust and safety, financial crime and compliance, and AI and data operations, including data labeling and model evaluation. The company also runs sales-as-a-service and learning-as-a-service programs, and has extended into agentic AI deployment, AI safety and alignment, and robotics support. TaskUs works with clients across technology, financial services, healthcare, retail and ecommerce, gaming and entertainment, and social media platforms. Its Philippine operations focus on SaaS, fintech, and ecommerce companies specifically, applying the same customer experience, back office, and compliance capabilities used for clients across the wider TaskUs network. The Manila site sits within a Philippine network that also includes locations in Batangas, Bohol, Bulacan, Cavite (Imus and Molino), La Union, Las Piñas, Ortigas, Pampanga, Quezon City, and Rizal. Globally, TaskUs runs more than 30 sites across 14 countries, supports over 30 languages, and employs more than 63,000 people, 47 percent of them women. The company has been listed on Nasdaq since 2021, following an investment from Blackstone in 2018. For companies sourcing outsourcing support in the Philippines, TaskUs Philippines offers the scale and service range of a large, publicly traded provider, with an established Manila presence and a wider national and international delivery network behind it.

TDCX (PH) - Cebu IT Park Campus is the Cebu City site of TDCX, a global customer experience outsourcing company that pairs AI-powered tools with human-led service delivery for brands across the Asia Pacific region and beyond. Operating with a team of more than 1,000 people, this Cebu IT Park location handles customer experience, sales, and trust and safety work for clients who need scaled operations run from the Philippines. The site's services cover customer support and technical support delivered across channels, sales and revenue operations built around inside sales and post-sale account growth, and content moderation and other trust and safety work that protects online platforms and communities. It also carries out AI data labeling and annotation for clients training and refining machine learning models, alongside digital transformation projects, talent management and recruitment support for scaling CX teams, and CX consulting focused on journey mapping and KPI improvement. Clients directed to this listing come from travel and hospitality, fintech, social media and gaming, mobility, and ecommerce, sectors where TDCX has built dedicated teams to handle high volumes of customer interactions, trust and safety review, and revenue-focused support. The company's broader client base also spans banking and insurance, healthtech, and technology, giving the Cebu site access to processes developed across a wide range of industries. As one part of TDCX's wider Asia Pacific delivery network, the Cebu IT Park Campus site gives clients a dedicated, right-sized team rather than a shared, generic support pool, backed by the company's AI tooling for demand generation, lead nurturing, and sales conversions. Buyers evaluating outsourcing partners in Cebu City can expect a team resourced for both frontline support and more specialized work such as content moderation and data annotation, operating as part of a company with established relationships across travel, fintech, gaming, and ecommerce.

TDCX Iloilo Campus in Pavia brings the global reach of one of Asia's most recognized outsourcing providers to the heart of the Western Visayas region. As part of the TDCX group, this campus delivers professional customer support, content moderation, and back office services to clients across technology, e-commerce, and financial services sectors. The Philippines operation is a core part of TDCX's delivery network, combining strong English-language talent with rigorous quality processes that meet the expectations of international brands. For companies looking to scale their customer operations through BPO Philippines partnerships, the Iloilo campus offers access to a motivated regional workforce outside the congestion of Metro Manila. This makes it a practical choice for businesses that want reliable call center Philippines capacity with lower attrition and strong community roots. Whether you need to expand your support team, handle digital trust and safety work, or offload back office functions, TDCX Iloilo is worth a conversation. Reach out to explore how their team can support your outsourcing goals.

TDCX Philippines is the Manila site of TDCX, a customer experience (CX) outsourcing company that runs support, sales, and back-office operations on behalf of other businesses. Companies that engage TDCX get an external team that handles day-to-day customer interactions, freeing internal staff to focus on their core operations while TDCX manages the talent, technology, and processes involved in running those functions at scale. The company's core services include omnichannel customer service across voice, chat, and digital channels, along with technical support for resolving product and service issues. It also offers inside sales for converting and retaining customers through the sales journey, trust and safety services covering content moderation and fraud detection, recruitment-as-a-service for sourcing and onboarding CX talent on behalf of clients, and CX consulting aimed at improving satisfaction and retention metrics. On the AI side, TDCX provides data labeling and multimodal annotation services, along with AI tools built to support customer journeys and demand generation work. TDCX works across a range of industries, including ecommerce and retail, technology and SaaS, and fintech, banking, and insurance. Its stated client base also spans gaming and entertainment, travel and hospitality, automotive and mobility, digital advertising, and healthtech. The company positions itself as a partner for high-growth and established brands that need outsourced CX support across multiple sectors rather than a single vertical specialism. Operationally, TDCX describes itself as a CX partner with a presence across Asia Pacific and a wider global delivery network, running scaled operations intended to maintain consistent service quality as client volumes grow. The Manila site forms part of this broader network of delivery locations. For businesses evaluating outsourced customer support, sales, or back-office partners, TDCX Philippines offers access to an established CX provider whose services span support, sales, trust and safety, and AI-enabled operations, backed by a wider regional and global delivery footprint.

Teledirect Philippines is the Manila site of Teledirect, a business process outsourcing provider with more than two decades of operating history that handles customer support and back office work for companies that do not run their own in-house contact center. Buyers working with this site get a team of 501 to 1,000 staff handling phone-based customer service, order and account support, and the back-end processing that follows those calls. The service list draws on Teledirect's inbound and outbound call center capabilities: live phone support around the clock, after-hours call coverage and business answering services, appointment scheduling, lead qualification, order taking and processing, reservation services, tier 1 technical support, virtual receptionist coverage, hotline call handling, and bilingual support in English and Spanish. Billing on these programs runs on a pay-as-you-go basis, with unused minutes carried forward rather than lost. Back office support extends this coverage into the account and transaction work that sits behind each call. Teledirect's client base spans a wide set of regulated and consumer-facing sectors: retail and ecommerce sellers who need order and reservation handling, and financial services and insurance accounts that require call handling within compliance-driven workflows. The company's industry pages also list healthcare, government, legal, and education accounts, pointing to a broader base of regulated clients. This listing reflects the ecommerce and fintech portion of that client mix. Operationally, call center infrastructure runs on Amazon Web Services and Twilio, with a stated system uptime of 99.995%. Teledirect maintains HIPAA and PCI compliance for handling sensitive customer and payment data, alongside ISO-aligned infrastructure standards, and staffs live agents rather than automated bots for its call programs. Platform tools available on these programs include call scripting and lead response management features. For companies evaluating a call center and back office partner, Teledirect Philippines represents the Manila-based delivery point within that wider service and compliance framework.

Teleperformance Philippines, based in Makati City's Ayala business district, is part of one of the largest customer experience management companies operating globally. Businesses that need reliable customer support, technical assistance, and back office operations at scale turn to Teleperformance because the company combines deep process expertise with a large, trained workforce in one of the world's premier outsourcing destinations. Services span inbound and outbound customer support, technical support, content moderation, finance and accounting, and digital sales, delivered across channels including voice, chat, email, and social. The Makati site serves clients in telecommunications, financial services, healthcare, ecommerce, and technology, bringing industry-specific process knowledge to each engagement rather than a one-size approach. For companies evaluating BPO Philippines options, Teleperformance Ayala offers the operational depth of a global call center Philippines network combined with local management and a strong 4.3-star rating across hundreds of employee and client reviews. Connect with the team to discuss your outsourcing requirements and request a quote.

Teleperformance Davao is the Davao site of Teleperformance, a global provider of digital business services and customer experience outsourcing for enterprise clients. The company runs end-to-end customer experience programs, combining human-staffed service delivery with AI-enabled tools, and this location carries a team size of 1,000 or more, giving buyers access to a large-scale operation for both front-line support and back-end processing. The services on offer span customer service, back-office support, trust and safety, and collection services, along with consulting work such as business transformation and advanced analytics. On this listing, the Davao site is registered for Customer Support and Back Office, so buyers can route both live customer interactions and administrative processing work to the same provider. Teleperformance also lists AI-enabled service lines built around its TP.ai product set, covering areas such as customer connect, assisted service, growth, collections, and data services, sitting alongside its traditional agent-staffed offering. Teleperformance publishes sector pages across a wide industry range, including retail and e-commerce, banking and financial services, and healthcare, among others. This listing reflects three of those sectors: ecommerce, fintech, and healthcare, positioning the Davao site for buyers in online retail, financial services, and health-related businesses that need outsourced customer support or back-office capacity. On delivery model, Teleperformance describes its operations around multilingual hubs, smartshoring, and work-from-home solutions, giving clients a choice of on-site, blended, or remote staffing arrangements. The corporate site also lists specialized service lines such as healthcare support and interpretation services, which line up with the healthcare focus on this listing. For buyers assessing outsourcing partners in Davao, Teleperformance offers the scale and service range of a global BPO group, delivered locally through this site.

Teleperformance Philippines, based in Manila, is the local delivery site of Teleperformance, a global provider of digital business services and customer experience (CX) outsourcing. Buyers working with this site gain a full-service BPO partner that pairs live agent support with AI-enabled tooling, covering everything from day-to-day customer service to more specialized back-office and healthcare-related processes. The service lineup spans core CX work such as customer service, back-office support, and collection services, alongside specialized offerings including healthcare support, interpretation, recruitment process outsourcing, and visa and consular services. On the technology side, the company runs a set of AI solutions marketed under the TP.ai name, covering conversational engagement (TP.ai Connect), agent assistance (TP.ai Assist), growth and revenue support (TP.ai Growth), collections (TP.ai Collect), and data services (TP.ai Dataservices), along with consulting work in business transformation and advanced analytics. Teleperformance works across a wide range of industries, with this Manila listing centered on healthcare, fintech, and ecommerce. More broadly, the parent company's stated industry coverage includes banking and financial services, insurance, retail and e-commerce, technology, communications, travel, hospitality and cargo, gaming, government, automotive, and energy and utilities, pointing to a client base that spans regulated and consumer-facing sectors alike. Delivery is organized around a small number of stated models: multilingual hubs, a smartshoring approach that distributes work across markets, and a work-from-home solution for distributed delivery. The Manila site sits in the 1,000+ team size band, placing it among the larger single-location operations in the directory. Taken together, Teleperformance Philippines reads as a full-spectrum outsourcing option for buyers who need customer experience delivery combined with an AI-enabled toolset and experience across multiple industries, rather than a narrow, single-channel BPO service.

TELUS Digital is a globally recognized customer experience and digital solutions provider with operations in Pasig, Philippines. The company helps brands accelerate revenue growth and reduce operational costs by pairing AI-fueled technology with skilled human teams, making it a strong choice for enterprises that need outsourcing at scale without compromising on quality. Their approach is grounded in applied AI and real-world data, giving clients measurable improvements in efficiency and customer satisfaction across customer support, technical support, content moderation, and more. Companies in technology, gaming, fintech, healthcare, and ecommerce turn to TELUS Digital when they need a BPO Philippines partner that can operate at enterprise scale and adapt quickly to changing business needs. If you want to explore what their team can do for your operations, reach out for a consultation.

TELUS Digital Philippines has built a strong reputation for delivering high-quality customer experience and digital operations across its global network. The Iloilo City site brings that same standard to BPO Philippines clients looking for dependable outsourcing partners. Services span customer support, technical support, content moderation, and back office functions, making it a capable option for businesses with complex, multi-channel service needs. The team serves clients in telecommunications, technology, fintech, ecommerce, and adjacent sectors. As part of a larger AI-ready BPO organization, the Iloilo operation is equipped to handle both traditional call center Philippines work and more advanced digital processes that require structured data handling, content review, or tiered technical support. Workflows are designed around quality and consistency, which is reflected in the strong satisfaction scores from clients who have worked with this location. Companies exploring outsourcing in the Philippines will find a well-established, professionally run operation here. Connect with the Iloilo City team to discuss your requirements and request a quote.