Ecommerce BPO Companies in the Philippines
145 verified companies
Close to 150 directory companies serve ecommerce clients, making it the second-largest vertical here. The work spans pre-sale chat, order and returns handling, catalog and listing management, and marketplace operations across Amazon, Shopify, and regional platforms.
Ecommerce support is seasonal by nature, and the Philippine market has adapted: providers in this vertical are unusually good at surge staffing for peak season, often flexing teams 2 to 3 times baseline for the November-to-January window.
The companies below all serve ecommerce clients, pulled live from the verified directory with services, team size, and contacts on each profile.
Telus Digital Philippines Pavia Iloilo
TELUS Digital Philippines in Pavia, Iloilo is part of TELUS Digital's global network of contact center and digital services delivery centers. The facility brings enterprise-grade outsourcing capabilities to clients who need reliable customer support, technical assistance, and AI-enabled back office operations from a BPO Philippines hub. The Pavia site handles a range of customer-facing and operational functions, including inbound customer support, technical support, and content-related services. As part of TELUS Digital's broader footprint, the center is positioned to support clients in telecommunications, technology, and adjacent industries that require consistent, high-quality service delivery at scale. Companies looking for a proven outsourcing partner in the Philippines, with the backing of a large international organization, will find the Pavia location a credible option. Whether you need a dedicated call center Philippines team or integrated back office support, this site is worth a conversation. Request a quote or reach out directly to explore how the team can support your operations.
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TELUS International Philippines
TELUS International Philippines gives businesses a single, capable partner for customer support, IT outsourcing, and back office operations, all delivered out of Manila. As part of the broader TELUS International network, the Philippines team handles everything from front-line customer service and content moderation to AI-driven digital solutions, making it a strong fit for companies that need more than a basic call center Philippines setup. The team works across industries, so whether your business is in tech, retail, finance, or another sector, the outsourcing model here is built to adapt. For buyers looking for an AI-ready BPO with depth in both customer-facing and operational work, TELUS International Philippines covers the full range, from back office processing to IT support functions that keep your systems running. If you're evaluating BPO Philippines providers and want to understand what TELUS International can do for your specific situation, reach out directly to start a conversation or request a quote.
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TGT Global
TGT Global gives international businesses a reliable outsourcing partner in Taguig, one of Metro Manila's premier business districts. Whether you need customer support coverage that spans time zones or back-office processing that keeps your operations running quietly in the background, TGT Global handles it without the overhead of building those functions in-house. As a BPO Philippines provider, TGT Global works with clients across a range of industries, making it a flexible fit for e-commerce, financial services, healthcare, and beyond. Their teams cover the full spectrum of customer support work, including voice, chat, and email handling, alongside back-office functions like data processing and administrative support. Their setup is built to operate If you are exploring outsourcing options and want to see what a Philippines-based call center partner can do for your operation, reach out to TGT Global to request a quote or start a conversation with their team.
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TheNiche Business Process Outsourcing Services
TheNiche BPO is a Quezon City-based outsourcing provider that helps businesses run their online operations without the overhead of building an in-house team. Specializing in e-commerce integration and social media management, the company takes on the day-to-day tasks that keep business owners occupied, from website development and order processing to social media content and live chat support. As a BPO Philippines partner focused on digital commerce, TheNiche works with businesses moving or expanding online and needing reliable back-office and customer-facing support at a lower cost. The team handles everything from building your e-commerce website to managing inquiries across your site and social media pages, so you can stay focused on your product and brand rather than operations. If you're looking to outsource e-commerce operations or social media customer support to a dedicated team in the Philippines, TheNiche BPO offers packages designed to get you running without a costly process overhaul. Contact them to request a quote or find out how they can support your business.
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ThinkHub I.T. Solutions
ThinkHub I. T. Solutions is a Philippine-based business and accounting services firm based in Quezon City, built to help companies get their operations in order without the overhead of a full in-house team. From data encoding and ERP implementation to business registration assistance with DTI, SEC, and BIR, ThinkHub covers the back office functions that keep businesses running. Their service lineup spans financial accounting, order management, inventory and warehouse management, project management, CRM, HR and payroll, helpdesk, manufacturing systems, and e-commerce support. They also offer QuickBooks Online and Desktop training, available online via Google Meet starting at Php 3,500 or on-site starting at Php 5,000, making accounting software adoption accessible for businesses at any stage. For companies exploring outsourcing in the Philippines or looking to consolidate back office work under one provider, ThinkHub presents a practical, full-service option. Reach out today to request a free demo or discuss how their team can support your business needs.
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TP Bacolod
Teleperformance Bacolod is part of one of the most recognized names in global outsourcing, operating out of Bacolod City in the Philippines. For companies looking to scale their customer support or streamline back-office operations, this site offers the backing of a worldwide network with the cost advantages of a BPO Philippines hub. The Bacolod team handles customer support across voice, digital, and other channels, serving clients from multiple industries. Back office functions, data processing, and transaction support round out the service mix. As part of the broader Teleperformance group, the site operates with standardized processes and delivery standards that make it a credible option for companies evaluating call center Philippines partners or building toward an AI-ready BPO model. Whether you're consolidating your support operations or exploring outsourcing for the first time, TP Bacolod is worth a closer look. Connect with their team to discuss how their customer support and back-office capabilities fit your requirements.
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Transcom Philippines
Transcom Philippines delivers reliable customer experience outsourcing for businesses that need consistent, professional service at scale. Based in Manila, the team handles customer care, technical support, sales, and collections, along with finance BPO and back office operations, making it a capable partner for companies expanding their support footprint across multiple industries. Whether you need a dedicated customer support function or structured back office processing, the operation is designed to fit your existing workflows. The Manila location gives clients access to a strong English-speaking talent pool at competitive outsourcing rates. Transcom works across industries, adjusting its service model to match different customer journeys and operational requirements. If you're comparing BPO Philippines providers, get in touch with Transcom to talk through your needs and request a quote.
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Ubiquity Global Services
Ubiquity Global Services is a BPO Philippines provider built for companies that need more than a vendor. They deliver customer experience, back-office operations, compliance, and sales support to over 350 clients across finance, healthcare, retail, and technology, maintaining a 96% client retention rate and 99% quality and compliance scores. Every Ubiquity team runs on Aigent, their proprietary AI layer trained on real contact center data. Aigent builds onboarding playbooks from client data, delivers real-time coaching on every interaction, and shortens handle times without sacrificing quality. It is the infrastructure behind faster ramp-ups and consistently high CSAT. Their BreakthroughIQ methodology takes each engagement through discovery, custom solution design, and ongoing optimization, so the outsourcing relationship adapts as the client's business changes. Services span customer care, technical support, non-voice and back office work, identity verification, claims processing, chargeback management, data annotation, and HIPAA-compliant medical billing and coding. Whether you need a call center Philippines partner for high-volume customer support or a specialized team for regulated industries, Ubiquity is worth a conversation. Reach out to request a custom ROI estimate.
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Ubiquity Global Services - Cybercentre
Ubiquity Global Services brings full-service BPO and customer experience outsourcing to clients across every major industry. From its Bacolod operations, Ubiquity delivers customer care, technical support, sales, collections, back office processing, and compliance services that move real numbers. The team works across finance, healthcare, retail, e-commerce, and technology, handling both voice and non-voice work with documented quality and compliance scores at 99%. What sets Ubiquity apart is Aigent, its proprietary AI layer that runs on every team from day one. Aigent builds playbooks from your data, coaches agents in real time, and shortens handle times without removing the human element clients actually care about. For companies that have outgrown a basic call center Philippines setup, Ubiquity offers something closer to a true AI-ready BPO partner with a structured methodology behind every engagement. With a 96% client retention rate and 350+ brands served, the track record is consistent. If you're ready to outsource customer support, back office operations, or specialized services to a skilled Philippines-based team, reach out to Ubiquity to discuss what a custom engagement looks like.
Credentials
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Ubiquity Philippines
Ubiquity Philippines gives financial services companies and fintechs a reliable outsourcing partner for the moments that matter most to their customers. From Taguig, their teams handle customer support, back office operations, and finance BPO work with the kind of consistency that keeps clients coming back. As a BPO Philippines provider focused on financial services, Ubiquity understands that accuracy and trust are non-negotiable in this space. Their customer support and back office capabilities are built to handle volume without losing quality, whether that means processing transactions, resolving account issues, or supporting complex financial workflows. For companies moving toward more automated operations, Ubiquity is positioned If you are looking for a call center Philippines partner that knows financial services inside out, Ubiquity is worth a conversation. Reach out to request a quote or learn how they can fit into your operations.
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Unity Communications
Unity Communications has been helping small and medium businesses grow through outsourcing since 2009. Based in Taguig, Philippines, with support centers across the U. S. And Mexico, the company handles accounting, IT helpdesk, data entry, and call center services so your internal team can stay focused on core priorities. ISO 27001 certified and recognized as a Great Place to Work, this BPO Philippines provider takes both data security and staff culture seriously. Back office and customer support teams serve clients across finance, healthcare, e-commerce, technology, and real estate. Dedicated agents are assigned to your account, which means faster onboarding and fewer handoff errors as your needs evolve. Unity Communications also offers Employer of Record services alongside traditional BPO, making it a practical single-partner option for companies that need both operational and workforce flexibility. If you're evaluating outsourcing options or want to see how an AI-ready BPO operation handles your workload, book a free discovery call to get the conversation started.
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Upcloud Outsourcing
Upcloud Accounting is a virtual accounting firm based in Marikina, Philippines, built specifically for modern entrepreneurs who need reliable financial management without the overhead of an in-house team. Through outsourcing, clients get access to professional accounting services delivered remotely, making it a practical and cost-effective alternative to traditional bookkeeping arrangements. As a BPO Philippines provider focused on finance and accounting, Upcloud handles the back office work that keeps businesses financially sound. Their services are designed for business owners who want accurate books, timely reporting, and a firm that understands the pace of running a growing company. With a 5-star rating across 58 client reviews, their track record speaks clearly. Whether you are a startup, a small business owner, or a scaling entrepreneur looking for dependable accounting support, Upcloud Accounting is worth a conversation. Reach out to request a quote and see how their virtual accounting team can support your business.
Credentials
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Ecommerce outsourcing: common questions
What buyers ask most when comparing ecommerce providers in the Philippines.
01What ecommerce operations can be outsourced to the Philippines?
Pre-sale chat, order and returns handling, catalog and listing management, review moderation, and marketplace operations across Amazon, Shopify, and regional platforms. Most providers bundle these into a per-agent managed service.
02Can providers handle peak-season surges?
This vertical is unusually good at it: Philippine ecommerce providers routinely flex teams two to three times baseline for the November-to-January window. Confirm surge economics and training lead times when evaluating.
03Do these companies work inside my ecommerce stack?
Standard practice — Shopify, Amazon Seller Central, Zendesk, and Gorgias experience is common across the directory's ecommerce providers. Platform familiarity is listed on profiles and worth confirming with a reference.
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