Find the right AI-ready BPO

TaskUs is a BPO Philippines provider built around the idea that people doing the work should actually want to be there. Based in Quezon City, TaskUs delivers outsourcing services across customer support, content moderation, trust and safety, and digital transformation, working with some of the most demanding brands in tech, fintech, and social media. Their teams operate in hundreds of languages and thousands of dialects, which makes them a practical choice for companies with global user bases that need cultural fluency, not just translation. What separates TaskUs from a typical call center Philippines operation is the emphasis on teammate wellness as an operational priority, not a talking point. Partners like Meta have pointed to this directly when describing why the work holds up at scale. Clients including Chime and Wix have highlighted consistency, quality, and a genuine willingness to innovate as the relationship grows, rather than just execute a static scope of work. If you are evaluating AI-ready BPO options or back office support for a fast-growing product, TaskUs is worth a direct conversation. Connect with their team to discuss your specific needs or request a quote.

We’ve helped 300+ businesses build dedicated offshore teams across Philippines & Sri Lanka. We find and nurture your people. You stay in control. Hiring the right people is hard, and many of our partners came to us after seeing poor results with other providers. We’ve simplified the complexities of offshoring by screening thousands of candidates to find the perfect fit for your business, allowing you to cut labor costs by up to 71% with a model that is proven, secure, and straightforward. We know how hard it is to find the right people. It’s why we have a dedicated team of skilled recruiters and interviewers, who have assessed thousands of candidates on behalf of our partners. Costs keep climbing around the world. It’s why we offer an offshoring alternative, helping businesses to save up to 71% on their labor costs. Offshoring is complex though right? Well yes, it can be, but not with TGT. It’s why many of our partners came to us after trying offshoring with other providers. Let’s start with a conversation. Tell us about the roles you can’t fill, your pressure points, the work that’s slowing you down.

Capgemini Philippines is the Taguig site of Capgemini, a global partner in business and technology transformation. Buyers working with this location gain access to outsourced IT and business process delivery backed by an international consulting and engineering group, rather than a standalone local vendor. The listed services here cover IT outsourcing, business process outsourcing, digital transformation, AI and data services, technology consulting, and engineering. Capgemini's own site describes a broader portfolio that sits behind this delivery work, including cloud, cybersecurity, data and artificial intelligence, digital sovereignty, enterprise management, intelligent industry, and customer-facing technology services, alongside sustainable business advisory. For a buyer, this means the outsourcing and consulting work run from the Taguig site can draw on a group that also builds and runs technology systems, rather than one that only staffs process work. Capgemini positions itself as working across a wide range of industries, among them aerospace and defense, automotive, banking and capital markets, consumer products, energy and utilities, healthcare, high-tech, hospitality and travel, insurance, life sciences, manufacturing, media and entertainment, the public sector, retail, and telecoms. That range signals a group built to handle clients in regulated or technically demanding sectors, not just generalist back-office accounts. As a large multinational group, Capgemini is set up for companies that want to combine business process outsourcing with wider digital transformation, data, and engineering work under a single relationship, instead of sourcing each piece from a different vendor. The Taguig site gives buyers a Philippine point of engagement into that broader group.

Inspiro Mandaluyong is the Mandaluyong City site of Inspiro, a business process services (BPS) and customer experience (CX) provider that supports global brands, including Fortune 1000 companies, with outsourced operations and digital transformation projects. Inspiro is backed by Altius Link, Inc., a partnership between KDDI Corporation and Mitsui & Co., Ltd. Buyers working with Inspiro Mandaluyong get a mix of contact center services, back-office processing, and AI-enabled tools built to run alongside a client's existing operations. The site's service lines span customer experience management, covering customer service, sales support, technical support, social media CX, customer loyalty and retention, billing support, collection support, and trust and safety, and business process services covering finance and accounting outsourcing, HR outsourcing, IT managed services, information security services, and marketing support. Alongside these, Inspiro Mandaluyong is listed for intelligent automation and workflow optimization, workforce analytics, fraud management, payroll processing, and back office operations, covering both front-line customer interactions and the administrative processes behind them. Inspiro's stated industry focus includes financial services, alongside banking, fintech, telecoms, retail and e-commerce, travel and hospitality, media, mobility, energy and utilities, technology, and healthcare. That range points to clients needing CX and back-office support across regulated, consumer-facing, and technology-driven sectors, with financial services named as a core specialization for this site. Operationally, Inspiro runs its AI capabilities under the Inspiro iX suite, which includes generative and conversational AI, analytics and decision support tools, and workforce intelligence built to work alongside human agents rather than replace reporting entirely. On the delivery side, the company applies Lean Six Sigma process methodology across its operations. Inspiro has also been recognized with a second consecutive Fortress Cybersecurity Award for network security excellence, a point relevant to clients evaluating data handling for regulated sectors such as financial services. For companies evaluating outsourcing partners in Metro Manila, Inspiro Mandaluyong combines established CX and BPS delivery with AI tooling and a security track record, operating under the wider Altius Link partnership.

EData Services Phils, Inc. Is the Taguig-based operations arm of eData Services, a health information management and outsourcing company serving healthcare providers, law firms, and insurance carriers across the United States. The Philippines operation is based at Ten West Campus in Fort Bonifacio, Taguig City. Buyers working with this location gain access to a large, specialized workforce trained in medical, legal, and insurance documentation work, backed by more than 25 years of industry experience at the parent company. The Taguig team supports a broad range of health information management services, including medical records summaries, medical record analysis, and medical report editing, along with medical and legal transcription, deposition summaries, and AMA impairment ratings. Additional service lines include virtual medical scribes and virtual medical office assistants, insurance claims support, utilization reviews, decision support tool management, data entry, sub rosa surveillance film summaries, and medical revenue cycle management. Clients fall into three main groups: health care providers, legal professionals, and insurance carriers. EData Services describes its typical clients as doctors, lawyers, insurance companies, and forensic engineers working with large volumes of medical-legal documentation. Across its client base, the company has indexed, summarized, analyzed, and excerpted more than 50 million medical records, depositions, and legal documents. This site is part of a multi-location delivery model for eData Services, which is American owned and operated with headquarters in Beverly Hills, California, and an additional operation in Guadalajara, Mexico. Company-wide, eData Services employs more than 600 medical, legal, insurance, and financial experts serving more than 800 clients, with services available 24 hours a day, seven days a week. The company states it is HIPAA-compliant and uses Microsoft Azure Cloud to help protect client data. Provides the Philippines-based staffing and processing capacity behind this work, supporting healthcare, legal, and insurance organizations in the United States that need documentation and back-office support handled at scale.

1PointBPO is a Philippines-based outsourcing provider built specifically for Australian accounting and professional services firms that want to hire dedicated offshore staff without the usual headaches. The pitch is direct: reduce your wage bill by 60 to 80 percent while keeping full control over how your team works and what they deliver. The core offering is dedicated staffing, not a shared service pool. Clients hire individual accountants and back-office professionals who work exclusively on their firm's workload. That means the staff member you onboard is focused entirely on your processes, your clients, and your deadlines. 1PointBPO handles the employment and workplace side, providing office space, enterprise-grade network infrastructure, and reliable internet connectivity, so you get the cost advantages of outsourcing without sacrificing the reliability or oversight you would expect from an in-house hire. The company is squarely aimed at Australian accounting practices and professional services businesses looking to scale without the prohibitive cost of local hiring. If your firm is carrying too much administrative load, or if you want to bring on additional accounting capacity without the overhead, this model is worth considering. Staff are English-speaking and qualified, recruited to match the standards Australian firms expect. On the operational side, 1PointBPO positions itself as an alternative to the risks that can come with traditional outsourcing arrangements. Because they provide the physical workspace and supporting infrastructure, clients are not left managing remote workers who are working from home setups or sharing resources with unrelated accounts. The result is a BPO Philippines arrangement that behaves more like an extension of your own office than a third-party vendor relationship. If you are an Australian accounting or professional services firm exploring back-office outsourcing for the first time, or looking to expand an existing offshore team, 1PointBPO invites you to register your interest through their website. An offshore business consultant will follow up within one business day to discuss your specific requirements.

ServiceSource Philippines, based in Taguig, is the Manila-area delivery center for ServiceSource's global operations in subscription renewal management and customer success outsourcing. The company partners with B2B technology vendors that want to protect and grow recurring revenue without building those functions entirely in-house. For technology companies managing large installed bases and complex renewal cycles, that kind of focused outsourcing is a practical answer to a common capacity problem. The work handled here centers on renewal sales, customer success management, and inside sales programs for enterprise and mid-market technology clients. Teams manage the full renewal lifecycle from early outreach through close, helping vendors convert more of their installed base into renewed or expanded contracts. This requires a mix of sales discipline, account knowledge, and process consistency that the Philippines delivery model supports well. Technology companies make up the primary client base, including vendors across enterprise software, SaaS platforms, and hardware maintenance agreements. The challenges they typically bring are familiar: renewals slipping through the cracks, limited internal bandwidth to cover smaller accounts at scale, and gaps in follow-through on expansion opportunities. Outsourcing these programs to a BPO Philippines operation like ServiceSource allows vendors to cover the long tail of accounts cost-effectively while keeping their core sales teams focused on new business. Taguig sits within Metro Manila's central business district corridor, close to the BPO infrastructure and talent that have made the Philippines a consistent choice for customer-facing outsourcing. English-language proficiency, familiarity with North American business hours, and a deep pool of professionals with sales and account management backgrounds all contribute to the market's appeal for call center Philippines and customer support outsourcing programs. If your company manages subscription or maintenance revenue and is looking for a back office or customer success outsourcing partner with experience in the technology sector, ServiceSource Philippines is worth a conversation. Reaching out through their global site is the straightforward first step.

Tech-collaboration Transcription Dumaguete, Inc. Is a Philippines-based BPO provider with a clear specialty: accurate, secure transcription and medical billing for clients who need documentation done right. With operational teams across the Philippines, the United States, and India, the company combines offshore outsourcing value with the kind of coverage that keeps work moving across time zones. Transcription is the foundation of what Tech-collaboration does. The team handles both audio and video content, producing clean, reliable transcripts for clients who depend on accurate records. This includes medical dictations, legal proceedings, recorded interviews, and other content types where even a minor error carries real consequences. For businesses that have tried generic transcription tools and found them lacking, a dedicated human team makes a meaningful difference. Beyond transcription, Tech-collaboration supports healthcare clients through medical billing services, an area that demands close attention to coding accuracy and claims processing. The company also handles customer communications and information processing for clients who need a back-office partner to manage operational tasks alongside documentation work. Legal services support rounds out the offering, giving law firms and related businesses a single outsourcing partner for transcription and administrative needs. The client base skews toward industries where precision and confidentiality are not optional. Healthcare providers, legal professionals, and businesses managing sensitive communications make up the core of who Tech-collaboration serves. These are clients for whom outsourcing to a Philippines BPO is not just a cost decision but a quality decision, and the company's positioning around secure transcription reflects that. If your business is carrying documentation, billing, or communication tasks that your internal team shouldn't be spending time on, Tech-collaboration is worth a conversation. Contact the team to discuss your specific requirements and get a quote based on your actual workflow.

Acquire Intelligence Philippines brings nearly two decades of outsourcing experience to businesses that need reliable, secure operations without the overhead of building in-house teams. Founded in 2006 and formerly known as Acquire BPO, the company has evolved alongside the industry to offer AI-ready BPO services from its base in Quezon City, making it a strong option for companies seeking a proven partner in the Philippines. Their outsourcing model is built on a foundation of security and performance, qualities that matter when you're handing off customer-facing or back office functions to an external team. As a call center Philippines provider with roots going back two decades, Acquire Intelligence has the operational depth to handle both high-volume support programs and more complex back office workflows. If you're evaluating outsourcing partners in the Philippines, Acquire Intelligence is worth a conversation. Reach out through their website to learn more about how their services align with your business needs.

SD Solutions Manila is a global staffing and outsourcing company built for technology businesses that need to scale quickly across borders. Operating from Mandaluyong City as part of a multi-country delivery network, the company handles everything from individual engineer placement to full front-office BPO operations run on behalf of clients. The core staffing model revolves around dedicated software teams, R&D center buildouts, and integrated nearshore branches. Companies can bring in engineers, data specialists, or DevOps professionals on short notice and adjust headcount as project demands shift. SD Solutions manages recruiting, onboarding, payroll, and ongoing HR logistics, removing the administrative friction that typically slows down distributed team growth. The company records a 91% offer acceptance rate and an 87% employee retention rate across its hiring operations. The Employer of Record service allows companies to hire in new markets without establishing a local legal entity. SD Solutions covers payroll compliance, employment contracts, and HR operations across more than ten countries, including the Philippines, Poland, Ukraine, Serbia, Argentina, Colombia, Romania, and Georgia. For tech companies building globally distributed teams, this handles the compliance layer that often creates delays and cost overruns. On the BPO Philippines side, the Mandaluyong team runs service centers for customer support, quality assurance, data processing, DevOps and MLOps, and sales development. Companies that would traditionally turn to a call center Philippines vendor for front-office work will find SD Solutions offers that function alongside deeper technical and data services. The MLOps center positions it There is also an MVP development track for product teams moving from concept to market, backed by strategic consulting to help clients structure their global delivery model more efficiently. The company holds a 4.8 score on Glassdoor, and engineering leaders at Shift4 and other tech organizations describe the relationship as team augmentation rather than a traditional vendor arrangement. If you are evaluating BPO Philippines options or looking for a partner that combines staffing, Employer of Record, and outsourced service delivery under one structure, reach out to SD Solutions Manila to discuss your requirements.

XP Plus is a Philippines-based BPO headquartered in Cebu City, with a US office in Cerritos, California. Operating as a division of Selling Partners Inc. The company sits at an unusual intersection: American business expectations met by Philippine outsourcing capability. Clients get reduced operating costs, cleaner internal workflows, and customer interactions that reflect well on their own brand. The service offering runs across four main areas. Their back office team covers marketplace operations, content management, appointment setting, project management, lead generation, and sales engineering. Finance services include bookkeeping, order management, refund processing, and collections. On the digital marketing side, the team handles content writing, email marketing, graphic design, video editing, and ad coordination. Their IT division goes well beyond standard help desk support, with capabilities in web development, Salesforce, Oracle administration, system network administration, telephony, and AI automation and development. What separates XP Plus from many BPO Philippines providers is that they have built and deployed their own AI tools. XPAI is an AI assistant that handles customer queries around the clock from a predefined knowledge base. XPSched manages full-time and part-time nursing staff scheduling with precision. These are not third-party integrations added to a brochure. They are products the company built internally, which reflects genuine technical depth rather than borrowed credibility. Their proven client base includes logistics companies, technology firms, catalog companies, retailers, distributors, and internet resellers. Healthcare operations are supported through XPHealthConnect, a platform built for nurse placement, shift scheduling, and hospital coordination. Whether a business moves physical products, manages customer relationships at scale, or runs complex back office functions, there is a service line at XP Plus designed around it. The company holds four consecutive years of Great Place to Work certification, running from 2023 through 2027. They were also recognized among the Best Workplaces in the Philippines in 2026 and among Southeast Asia's Best Workplaces in Technology the same year. For outsourcing clients, this matters practically: low turnover means the people handling your accounts are experienced, not constantly replaced. If you are evaluating call center Philippines or back office outsourcing partners and want a team with real AI capability alongside traditional BPO services, XP Plus is worth a direct conversation. Visit their website to describe your needs and start a discussion.

TELUS Digital has been one of the Philippines' most established outsourcing operations since 2005, running nine delivery centers across Metro Manila and Iloilo with more than 26,000 team members in-country. The company covers customer experience management and digital IT outsourcing, serving globally recognized brands from PCI-certified, carrier-grade facilities in Bonifacio Global City, Quezon City, Makati, Pasig, and Iloilo. For companies evaluating call center Philippines options, TELUS Digital offers strong cultural alignment with North American markets, a university-educated talent pool, and competitive labor costs without a reduction in program quality. Facilities sit near major transport hubs, and the company maintains work-from-home capacity to support business continuity across all programs. Rated 4.4 stars across more than 500 reviews and recognized as a CSR Company of the Year by the Asia CEO Awards, TELUS Digital is a proven BPO Philippines partner for customer support and back-office outsourcing at scale. Reach out to schedule a site tour or discuss your outsourcing requirements.