Verified providers · Ecommerce

Ecommerce BPO Companies in the Philippines

145 verified companies

Close to 150 directory companies serve ecommerce clients, making it the second-largest vertical here. The work spans pre-sale chat, order and returns handling, catalog and listing management, and marketplace operations across Amazon, Shopify, and regional platforms.

Ecommerce support is seasonal by nature, and the Philippine market has adapted: providers in this vertical are unusually good at surge staffing for peak season, often flexing teams 2 to 3 times baseline for the November-to-January window.

The companies below all serve ecommerce clients, pulled live from the verified directory with services, team size, and contacts on each profile.

TaskUs Bacolod

Customer Support
Bacolod1000+AI-Ready
Verified

TaskUs Bacolod brings proven outsourcing capability to one of the Philippines' most active BPO cities. The focus here is straightforward: customer support and back office work, delivered reliably across a wide range of industries. Businesses that need a call center Philippines partner for high-volume support, or a back office team to handle processing and operations, will find a mature setup built for exactly that. As part of the broader TaskUs network, this Bacolod site operates with the processes and management discipline that brands expect from a serious BPO Philippines provider. It's an AI-ready BPO environment, meaning workflows are structured to integrate modern tooling without sacrificing the human quality control that back office and customer support work actually requires. If you're evaluating outsourcing options and want a team with real infrastructure behind it, TaskUs Bacolod is worth a closer look. Get in touch to discuss your requirements or request a quote.

Customer SupportBack Office

TaskUs Philippines

Customer Support
Manila1000+AI-Ready
Verified

TaskUs Philippines is where tech companies come when they need outsourcing that keeps pace with how fast their products move. Based in Manila, the team delivers customer support, back office operations, and IT outsourcing for businesses that can't afford slow turnarounds or generic service. What makes this BPO Philippines provider worth attention is the combination of AI operations and content security alongside traditional customer experience work. That mix is genuinely useful for companies building digital products and platforms at scale. Whether a client needs a full call center Philippines setup, back office process support, or an AI-ready BPO partner that understands modern tech workflows, TaskUs Philippines is built to handle it without layers of bureaucracy. If you're evaluating outsourcing partners in the Philippines, this one is worth putting on your shortlist. Reach out to discuss your requirements and request a quote.

Customer SupportBack OfficeIT Outsourcing

TDCX (PH) - Cebu IT Park Campus

Customer Support
Cebu City1000+
Unverified

TDCX (Transformative Digital Customer Experience) is a leading BPO Philippines provider operating from its Cebu IT Park campus, built for brands that want more than a standard call center relationship. The company delivers customer support, sales and revenue operations, trust and safety programs, AI data labeling, and digital transformation consulting across the Asia Pacific region. Its client base includes Fortune 500 companies and high-growth disruptors in travel and hospitality, fintech, mobility, social media, and gaming. What distinguishes this outsourcing partner is how it combines scaled operations with direct, hands-on account management. Delivery teams span CX specialists, sales professionals, data labeling experts, and prompt engineers, giving clients the flexibility to staff complex multilingual programs without long setup periods. TDCX integrates Gen AI tools into workflows to improve lead nurturing, demand generation, and overall customer journey performance, making it a strong choice for companies that want an AI-ready BPO from day one. For businesses expanding in Asia Pacific or looking to improve customer lifetime value through a proven back office and customer support partner in the Philippines, TDCX Cebu is worth a conversation. Get in touch to explore how their team can support your operations.

Customer SupportSales & Revenue OperationsContent ModerationAI Data Labeling & Annotation+3

TDCX Iloilo Campus

Customer Support
Pavia
Unverified

TDCX Iloilo Campus in Pavia brings the global reach of one of Asia's most recognized outsourcing providers to the heart of the Western Visayas region. As part of the TDCX group, this campus delivers professional customer support, content moderation, and back office services to clients across technology, e-commerce, and financial services sectors. The Philippines operation is a core part of TDCX's delivery network, combining strong English-language talent with rigorous quality processes that meet the expectations of international brands. For companies looking to scale their customer operations through BPO Philippines partnerships, the Iloilo campus offers access to a motivated regional workforce outside the congestion of Metro Manila. This makes it a practical choice for businesses that want reliable call center Philippines capacity with lower attrition and strong community roots. Whether you need to expand your support team, handle digital trust and safety work, or offload back office functions, TDCX Iloilo is worth a conversation. Reach out to explore how their team can support your outsourcing goals.

Customer SupportTechnical SupportContent ModerationTrust & Safety+2

TDCX Philippines

Customer Support
Manila1000+AI-Ready
Verified

TDCX Philippines is built for brands that are growing fast and can't afford to get customer experience wrong. Based in Manila, they deliver customer support and back office outsourcing that keeps operations running while their clients stay focused on scaling. Their work spans technology companies, ecommerce platforms, and other high-growth sectors where responsiveness and accuracy directly affect revenue. As a BPO Philippines operator, TDCX brings the depth of a mature call center Philippines infrastructure alongside the operational discipline that digital-first businesses actually need. The team handles everything from frontline customer support to back office processing, making it practical to consolidate CX operations under one provider rather than spreading them across multiple vendors. For companies evaluating AI-ready BPO partners in the Philippines, TDCX is worth a closer look. Get in touch to discuss your requirements or request a quote.

Customer SupportBack Office

Tech Support Plus IT Services

Technical Support
Taguig
Unverified

Tech Support Plus IT Services is a Taguig-based IT and digital marketing firm serving businesses that need reliable outsourcing support without the overhead of building in-house teams. Operating from one of Metro Manila's key business hubs, the company delivers IT solutions and performance-focused digital marketing to clients who want measurable results from their BPO Philippines partner. Their core work spans technical support, SEO, and digital marketing campaigns, with a documented approach to helping brands improve search visibility and reach buyers who are ready to convert. A campaign for natural pet nutrition brand PaleoPet illustrates the method: identify the gap between current rankings and buyer-intent keywords, optimize accordingly, and measure the outcome. That same discipline applies across client engagements. For companies exploring Philippines outsourcing options that cover both IT support and online marketing, Tech Support Plus IT Services offers a practical alternative to juggling multiple vendors. Connect with their team to discuss your needs or request a quote.

Technical SupportIT SolutionsDigital MarketingSearch Engine Optimization+1

Teledirect Philippines

Customer Support
Manila501-1000AI-Ready
Verified

Teledirect Philippines brings multilingual contact center expertise to businesses across Asia-Pacific that need reliable customer support without the overhead of in-house teams. Based in Manila, one of the most established outsourcing hubs in Southeast Asia, Teledirect handles both front-line customer interactions and the back office work that keeps operations running. Whether a client needs agents for inbound support, outreach, or administrative processing, the team is built to handle volume and complexity across multiple languages. For companies exploring BPO Philippines options, Teledirect is worth a close look. The business serves clients across a range of industries, making it a flexible partner for brands at different growth stages. If you're weighing outsourcing options for your call center Philippines needs or back office operations, reach out to Teledirect directly to discuss what a partnership could look like.

Customer SupportBack Office

Teleperformance Davao

Customer Support
Davao1000+AI-Ready
Verified

Teleperformance is one of the most recognized names in global customer experience, and its Davao operations bring that same standard to the BPO Philippines market. Companies across industries come here for customer support that actually moves the needle, handled by teams trained on Teleperformance's global playbooks and adapted for the Philippine outsourcing environment. On the back office side, the Davao site handles the operational work that keeps businesses running. Data processing, administrative support, transaction handling. The kind of work that piles up fast and pulls your in-house team away from higher-value priorities. The facility is built for the demands of modern outsourcing, with processes that make the shift to an AI-ready BPO straightforward rather than disruptive. If you are evaluating call center Philippines options and want the credibility of a global brand with the cost advantage of a Davao location, Teleperformance Davao is worth a closer look. Reach out to discuss your requirements and get a quote.

Customer SupportBack Office

Teleperformance Philippines

Customer Support
Manila1000+AI-Ready
Verified

Teleperformance Philippines brings global-scale delivery to the BPO Philippines market, with Manila operations covering customer support, back office processing, and healthcare BPO. Businesses in retail, technology, financial services, and healthcare turn to them when outsourcing needs to work at volume, without the management overhead that comes with coordinating multiple vendors. Their healthcare BPO practice handles patient support, claims processing, and administrative workflows. These functions demand accuracy and an AI-ready BPO infrastructure that can meet compliance requirements. That combination is not common, and it is one reason Teleperformance stays on shortlists for complex engagements. For companies evaluating customer support outsourcing or back office operations in the Philippines, this is a name worth a direct conversation. Connect through BPOAI.ai to learn more or request a quote.

Customer SupportBack OfficeHealthcare BPO

TELUS Digital

Customer Support
Vancouver, BC, Canada1000+AI-Ready
Verified

TELUS Digital is a globally recognized customer experience and digital solutions provider with operations in Pasig, Philippines. The company helps brands accelerate revenue growth and reduce operational costs by pairing AI-fueled technology with skilled human teams, making it a strong choice for enterprises that need outsourcing at scale without compromising on quality. Their approach is grounded in applied AI and real-world data, giving clients measurable improvements in efficiency and customer satisfaction across customer support, technical support, content moderation, and more. Companies in technology, gaming, fintech, healthcare, and ecommerce turn to TELUS Digital when they need a BPO Philippines partner that can operate at enterprise scale and adapt quickly to changing business needs. If you want to explore what their team can do for your operations, reach out for a consultation.

Customer SupportTechnical SupportContent ModerationAI & Data Services+3

Telus Digital Philippines Iloilo City

Customer Support
Iloilo City
Unverified

TELUS Digital Philippines has built a strong reputation for delivering high-quality customer experience and digital operations across its global network. The Iloilo City site brings that same standard to BPO Philippines clients looking for dependable outsourcing partners. Services span customer support, technical support, content moderation, and back office functions, making it a capable option for businesses with complex, multi-channel service needs. The team serves clients in telecommunications, technology, fintech, ecommerce, and adjacent sectors. As part of a larger AI-ready BPO organization, the Iloilo operation is equipped to handle both traditional call center Philippines work and more advanced digital processes that require structured data handling, content review, or tiered technical support. Workflows are designed around quality and consistency, which is reflected in the strong satisfaction scores from clients who have worked with this location. Companies exploring outsourcing in the Philippines will find a well-established, professionally run operation here. Connect with the Iloilo City team to discuss your requirements and request a quote.

Customer SupportTechnical SupportContent ModerationBack Office+2

TELUS Digital Philippines McKinley West

Customer Support
Taguig1000+
Unverified

TELUS Digital Philippines brings together AI-powered technology and skilled human teams to help businesses grow revenue and run more efficiently. Operating from McKinley West, Taguig, this BPO Philippines powerhouse delivers customer experience transformation across the full service spectrum, from frontline customer support and technical assistance to complex back office operations. Buyers get a partner that blends data intelligence with experienced agents, making it a strong fit for companies looking to scale their outsourcing programs without sacrificing quality. As a global leader with deep roots in call center Philippines operations, TELUS Digital applies AI not as a buzzword but as a practical tool built into daily workflows. Industries ranging from telecommunications to technology and retail rely on TELUS Digital to modernize their customer operations, reduce costs, and improve satisfaction scores. Whether you need a dedicated customer support team, digital solutions that automate routine processes, or a strategic outsourcing partner to handle back office work at scale, TELUS Digital Philippines is worth a conversation. Reach out to their team to discuss how their AI-ready BPO model can fit your specific business needs.

Customer SupportTechnical SupportBack OfficeAI & Digital Solutions+3

Ecommerce outsourcing: common questions

What buyers ask most when comparing ecommerce providers in the Philippines.

01

What ecommerce operations can be outsourced to the Philippines?

Pre-sale chat, order and returns handling, catalog and listing management, review moderation, and marketplace operations across Amazon, Shopify, and regional platforms. Most providers bundle these into a per-agent managed service.

02

Can providers handle peak-season surges?

This vertical is unusually good at it: Philippine ecommerce providers routinely flex teams two to three times baseline for the November-to-January window. Confirm surge economics and training lead times when evaluating.

03

Do these companies work inside my ecommerce stack?

Standard practice — Shopify, Amazon Seller Central, Zendesk, and Gorgias experience is common across the directory's ecommerce providers. Platform familiarity is listed on profiles and worth confirming with a reference.