BPO for Technology & SaaS Companies

Fair Trade Outsourcing (FTO) is a business process outsourcing provider headquartered in Philadelphia, Pennsylvania, with a delivery site in Davao City, Philippines. Founded by CEO Mike Dershowitz, the company describes itself as a family-owned partner that embeds within a client's existing operations to rebuild specific workflows, rather than acting as a generic staffing vendor. Buyers engage FTO for outsourced sales, customer support, and back-office functions, handled by dedicated teams trained to operate as an extension of the client's own staff and measured against defined performance outcomes. On the sales side, FTO runs dedicated SDR (sales development representative) pods that prospect against a client's ideal customer profile across phone, email, and LinkedIn, qualify each lead against client-specific criteria, and hand off enriched, sales-ready leads to the client's own sales team. Structured outreach cadences, standardized qualification playbooks, and real-time dashboards track progress at each stage of the process, backed by daily coaching for the outreach team. The listing also covers customer support, back-office processing, and broader business process outsourcing engagements handled from the same delivery model. FTO's published case material centers on technology clients, including one sales development engagement that lifted qualified leads by 37% within three months by replacing generic, scattershot outreach with an ICP-driven, multi-channel qualification process. Beyond technology, the company describes serving the insurance, healthcare, financial services, and legal sectors, with teams built around insurance operations support, healthcare servicing, financial customer experience and transaction processing, and legal process support respectively. FTO operates from a Philadelphia, Pennsylvania headquarters with additional US operations in McAllen, Texas, and delivery centers in Guadalajara, Mexico; Accra, Ghana; and Davao City and Iloilo City in the Philippines. This listing corresponds to the company's Davao City site. For businesses evaluating outsourced sales development, customer support, or back-office operations, FTO offers a multi-country delivery footprint spanning the Americas, Africa, and the Philippines, built around structured, metrics-tracked processes rather than open-ended staffing arrangements.

Filta is an outsourcing and offshore staffing provider founded in 2016, with a delivery operation based in Makati City, Philippines. The company builds dedicated offshore teams assigned to a single client's operation, rather than routing work through a shared pool, and its current team size at this location falls in the 201-500 range. Buyers working with Filta get staff embedded in their account structure, covering customer support, back office processing, technical support, digital marketing, finance and accounting, and data entry. On the service side, Filta's customer support and technical support staff handle day-to-day client-facing queries, while back office and data entry teams manage the processing work behind those front-line functions. Its digital marketing capability extends to media buying, account management, and creative work, positioned to sit inside a client's existing marketing operation rather than run as a separate agency. Finance and accounting rounds out the offering for clients that want that function handled offshore alongside support and marketing work. Filta's client base spans ecommerce, SaaS, travel, and logistics companies. Within these sectors, the company has described work with Shopify-platform agencies scaling client accounts, SaaS businesses building out customer and technical support at volume, digital and media agencies assembling account management and creative teams, and retail and ecommerce brands handling higher volumes of customer inquiries. Operationally, Filta delivers from the Philippines and Colombia, with its head office in Brisbane, Australia. The company states it is compliant with EU GDPR, overseen by an in-house Data Protection Officer, and follows ISO security guidelines, with governance backed by DPB and BBI. It runs on an Employer of Record model, citing more than 5,000 EOR team members working across over 800 partner organizations. Filta has been recognized in the Outsource Accelerator OA500 Global Outsourcing Index and named among the top outsourcing organizations in the Philippines and Colombia by Outsource Accelerator. For ecommerce, SaaS, travel, or logistics companies building an offshore team in the Philippines, Filta's Makati City operation combines the six listed service lines with a data-security governance structure already in place.

Our humble beginnings started from our goal of addressing Australia’s skills shortage and business growth challenges. From there, we built a company that has since evolved into one of the premier IT software enterprises, delivering high-quality and innovative solutions to the Australian market. Today, Flexisource IT is not just an IT Outsourcing company in the Philippines. We specialise in understanding the unique needs and challenges faced by Australian businesses. Our IT Staff Augmentation services are exclusively focused on serving Australian clients, understanding their local market to meet their specific requirements, and delivering tailored solutions. Flexisource IT is your gateway to top-calibre and fully managed IT teams, dedicated to serving Australian businesses. We serve as the bridge between companies and top-tier IT talents from the Philippines. We provide you with full-time employees who are available to work exclusively for your organisation. Ensure a reliable, lasting partnership exceeding immediate needs. No lock-ins, no strings attached, no long-term contracts, and all-inclusive terms. You have the flexibility to opt-out or exit at any time you want! As one of the top IT outsourcing providers in the Philippines, we strive to bridge the gap between your idea and business goals. Using our knowledge and technology, we have created hundreds of products that have addressed a specific need in Australia.

Helpware Philippines is the Manila site of Helpware, a business process outsourcing and AI-enabled BPM provider that supports global brands with customer experience, back office, and technology-driven delivery teams. Buyers working with this site get access to customer support, technical support, and administrative operations handled by Philippines-based staff, backed by the wider company's data and AI capabilities. The Manila site delivers customer support and technical support for end users, plus back office work covering administrative tasks and data management. Data processing is handled through the company's data operations line, which includes data annotation and data science work used to train AI systems and clean up client data sets. AI-enabled BPM work draws on Helpware's AI division, which builds AI products, handles AI implementation, and prepares training data for client AI systems. Virtual assistant support is delivered as part of the same back office and administrative service line. The site supports ecommerce and retail clients, SaaS and software companies, and banking and financial services clients, matching the industry-specific BPO practices Helpware runs for ecommerce, SaaS, and financial services businesses. Case work referenced by the company includes support for a cybersecurity firm and an online marketplace, both handled through these industry practices. Operationally, Helpware runs delivery out of 19 locations across 11 countries on four continents, with the Philippines represented by hubs in Manila and Cebu alongside sites in the United States, Mexico, Ukraine, Georgia, and Uganda. Teams across the network support more than 45 languages, allowing multilingual coverage for clients that need it. The Manila site itself is staffed by a team of 501 to 1000. Helpware's model pairs this on-the-ground staffing with AI tooling built by its own AI and tech divisions, used to support both client-facing operations and the data work behind them. For companies evaluating outsourcing partners in the Philippines, Helpware Philippines offers a Manila-based team with direct access to the company's back office, technical support, and AI-enabled data services, set within a delivery network that spans multiple countries and languages.

Hireplicity is a software development partner for growing SaaS companies. Founded in 2008 and led by U. S.-based CEO Taylor Basilio, we combine American business alignment with dedicated engineering teams in the Philippines to help mid-market companies build, scale, and maintain their platforms. Our engineers work across modern stacks, including React, Node.js, Python, Laravel, Rails, and AWS, supporting products in FinTech, HealthTech, enterprise software, and education. EdTech is where we go deepest: 50+ projects delivered, with hands-on expertise in student data compliance (FERPA, COPPA, WCAG) and complex integrations. Clients get direct access to their developers, weekly testable releases, and CTO-level technical guidance, not just extra headcount. We've served 150+ companies worldwide and maintain a 95% client retention rate, delivering senior-quality engineering at 40–70% less than comparable U. S. Hiring.

IBM Philippines is the Manila-based arm of IBM, the global technology and consulting company that combines software, infrastructure and consulting to help organizations run and modernize core business functions. Buyers working with the Manila site gain access to IT outsourcing, back office and finance BPO delivery backed by IBM's global technology stack and consulting bench, rather than a standalone regional vendor. The Manila site's service scope covers IT outsourcing through hybrid cloud adoption, application modernization and IT operations management, alongside back office support spanning business operations and procurement transformation. Finance BPO work draws on IBM's finance and accounting outsourcing practice, which applies AI, data and automation to finance operations such as reporting, compliance and process integration. Delivery is supported by IBM Consulting, which fields more than 20,000 AI specialists globally to design and scale automation and AI-driven workflows for clients. Client industries described within IBM's services include banking and insurance operations, where the company applies agentic AI and data-driven transformation to operational processes, and supply chain functions, where it works with organizations to build resilient sourcing and logistics operations. On the Manila listing, this outsourcing and consulting capability is positioned for fintech, healthcare, SaaS and logistics clients. Operationally, IBM applies what it calls a Client Zero approach: new AI, automation and hybrid cloud capabilities are deployed inside IBM's own operations before being extended to clients, so the systems in use have already been tested at scale. The company operates across more than 170 countries, works with more than 2,500 businesses through its Partner Plus program, and maintains a portfolio of more than 660 products supporting its software, infrastructure and consulting lines. For buyers evaluating outsourcing partners in Manila, IBM Philippines offers the scale of a global technology and consulting provider applied to IT outsourcing, back office and finance BPO engagements.

Work smarter, not harder. Partner with cognitive CX experts who accelerate your contact centre with the right technology and the right talent. With 75+ years of combined founder expertise managing contact centres for the global Fortune 1000, iCXeed operates as a results focused business process innovator. We advise and deliver on how to apply analytics, AI, and automation to your interaction workloads so your operation delivers more with less. Where expert talent meets digital innovation, we deliver bespoke managed innovation services tailored to unleash the potential of Amazon Connect and AWS for differentiated outcomes across your business. As an accredited AWS Advanced Tier Services Partner in Amazon Connect and AI Services, we bring a rare combination of deep platform engineering, customer experience journey orchestration with AI, and big data analytics. From conversational analytics and automated quality assurance to graph-based insights and agentic AI solutions, we connect the dots between what is happening in your contact centre to unlock opportunities to streamline operations and remove friction for your customers. It is a purpose-built CX intelligence practice, grounded in Amazon Connect and the broader AWS AI and data analytics stack, designed to turn every customer interaction into a strategic asset. This is what we call cognitive CX. We inventory, organise and optimise requirements, knowledge and process. This includes instructional design for onboarding or uptraining. Work smarter, not harder with an advisory partner on CX technology and talent services. With 65+ company founder collective expertise in managing contact centres for the global Fortune 1000, iCXeed uniquely operate as business process innovator advising clients on how to work smarter with analytics, AI, and automation in managing their contact centre workloads. Sitting at the intersection of technology and talent, we deliver bespoke customer service innovation tailored to you. We hold ourselves to the highest standards of doing business. We do as we say. We deliver what we promise. Everything we do represents who we are. We think big for our customers and obsess about finding better ways for their business. We learn quickly, move with agility, and solve problems upstream. We lead with our hearts, guided by data and analytics.

IFive Global connects U. S. Businesses with top-rated offshore professionals from the Philippines, making outsourcing straightforward and cost-effective. With headquarters in Claremont, California and operations in Metro Manila's central business district, the company delivers specialized staffing across four high-demand verticals: healthcare, legal, finance, and IT. Clients typically save up to 70% on staffing costs compared to domestic hiring, without sacrificing quality or service coverage. As a BPO Philippines provider, iFive Global handles the administrative overhead so you don't have to. HR, recruitment, payroll, compliance, and IT support are all managed in-house, freeing clients to focus on core operations. Their team operates 24/7, which means extended service hours and faster response times for your customers. English proficiency and a strong focus on customer support quality are central to how they recruit and train staff. What sets iFive apart is their commitment to ethical outsourcing and building industry-specific teams rather than generic back office pools. Whether you need a virtual medical assistant, a legal process outsourcing team, or financial and IT support staff, they match you with professionals who fit the role. Reach out to iFive Global to explore how Philippine-based offshore staffing can help your business scale without the overhead.

IMS Outsourcing Solutions Inc. Operates the Quezon City site of IMS Group, a workforce solutions company that has provided offshoring services since 2006. Buyers working with this location gain access to specialized delivery teams spanning recruitment, finance and accounting, back office processing, IT management, marketing execution, and property preservation, rather than a single generalist outsourcing desk. The recruitment offering, delivered under the IMS People Possible division, covers sourcing, administrative support, full cycle recruitment, and vendor management system (VMS) support. On the finance and accounting side, IMS Decimal handles pay and bill processing, payroll, bookkeeping, credit control and collection, and management accounting and reporting, with consultation available for finance and accounting engagements. Property preservation and inspection services are run through IMS Datawise, which also supports back-office and accounting work. Marketing support comes from IMS nHance, offered as standalone services or as an integrated marketing approach. Managed IT services, delivered through IMS Nucleii, include IT solutions, cloud and cybersecurity services, and IT consulting. This mix of services is built around real estate, financial services, staffing and recruitment, and technology clients. Real estate clients draw primarily on the property preservation and inspection line, financial services and staffing clients on the finance and accounting and recruitment divisions, and technology clients on the managed IT services. The company states that more than 250 global brands work with the wider IMS Group across these divisions. IMS Group is part of Empresaria Group PLC, a publicly listed staffing company operating across 19 countries with more than 100 offices. Group delivery spans Ahmedabad and Jaipur in India, the Philippines, the US, the UK, Australia, and Canada, with a delivery centre and a branch office established in the Philippines as part of that footprint. Group headcount is reported at more than 3,000 people. For companies evaluating an offshore partner that can cover recruitment, finance, back office, IT, marketing, and property preservation from one relationship, IMS Outsourcing Solutions Inc. Provides a Quezon City point of access into that broader IMS Group delivery network.

Infinit-O is a Manila-based outsourcing company that focuses on three areas where getting the details right really matters: finance and accounting, healthcare operations, and IT outsourcing. Rather than offering a broad menu of generic services, they have built their practice around these specific domains, which makes a real difference when your back office work involves compliance-sensitive processes or specialized knowledge. SMBs and enterprises across various industries turn to Infinit-O when they want the cost advantages of BPO Philippines without handing work to a team that has to learn the field from scratch. Whether the need is call center Philippines support, financial back office processing, or technology outsourcing, the teams are built for that work specifically. For companies that want an AI-ready BPO partner rather than just a body shop, that distinction matters. If you are comparing outsourcing options in the Philippines, Infinit-O is worth a direct conversation. Reach out to their team to discuss your requirements or request a quote.

Inform Group is a B2B marketing and workforce outsourcing firm based in Pasig, Philippines, with 25 years of focused experience serving the technology sector. They work with globally, regionally, and nationally operating tech and IT companies, making them a genuine specialist in an industry where generic BPO Philippines providers often fall short. Their outsourcing capabilities span B2B marketing and workforce solutions, giving technology clients a single partner for both demand generation and staffing support. With a track record built across some of the world's largest organisations, Inform Group brings the kind of institutional knowledge that comes from decades of continuous delivery in a demanding vertical. If you're a tech or IT company looking for outsourcing support in the Philippines from a partner who already knows your industry, Inform Group is worth a direct conversation. Reach out to explore how their call center Philippines and back office capabilities can fit your operational needs.

Infosys BPM Philippines gives businesses a proven path to cleaner operations and stronger financial control, without the overhead of building those capabilities in-house. Based in Manila, the team handles back office functions, finance and accounting processes, and IT outsourcing across a wide range of industries, covering everything from transaction processing to sourcing and customer operations. As part of the global Infosys BPM network, the Philippines operation brings enterprise-grade process management to clients who need reliability at scale. This isn't a generic call center Philippines setup. The focus is on structured, accountable delivery across complex back-office and finance BPO workstreams, with the infrastructure to support evolving business needs. The Manila base also means clients benefit from the well-established outsourcing talent pool the country is known for. If you're evaluating BPO Philippines partners for finance, IT, or back office work, Infosys BPM Philippines is worth a direct conversation. Reach out to request more information or get a quote.