Fair Trade Outsourcing

Fair Trade Outsourcing (FTO) is a business process outsourcing provider headquartered in Philadelphia, Pennsylvania, with a delivery site in Davao City, Philippines. Founded by CEO Mike Dershowitz, the company describes itself as a family-owned partner that embeds within a client's existing operations to rebuild specific workflows, rather than acting as a generic staffing vendor. Buyers engage FTO for outsourced sales, customer support, and back-office functions, handled by dedicated teams trained to operate as an extension of the client's own staff and measured against defined performance outcomes.

On the sales side, FTO runs dedicated SDR (sales development representative) pods that prospect against a client's ideal customer profile across phone, email, and LinkedIn, qualify each lead against client-specific criteria, and hand off enriched, sales-ready leads to the client's own sales team. Structured outreach cadences, standardized qualification playbooks, and real-time dashboards track progress at each stage of the process, backed by daily coaching for the outreach team. The listing also covers customer support, back-office processing, and broader business process outsourcing engagements handled from the same delivery model.

FTO's published case material centers on technology clients, including one sales development engagement that lifted qualified leads by 37% within three months by replacing generic, scattershot outreach with an ICP-driven, multi-channel qualification process. Beyond technology, the company describes serving the insurance, healthcare, financial services, and legal sectors, with teams built around insurance operations support, healthcare servicing, financial customer experience and transaction processing, and legal process support respectively.

FTO operates from a Philadelphia, Pennsylvania headquarters with additional US operations in McAllen, Texas, and delivery centers in Guadalajara, Mexico; Accra, Ghana; and Davao City and Iloilo City in the Philippines. This listing corresponds to the company's Davao City site.

For businesses evaluating outsourced sales development, customer support, or back-office operations, FTO offers a multi-country delivery footprint spanning the Americas, Africa, and the Philippines, built around structured, metrics-tracked processes rather than open-ended staffing arrangements.