iCXeed

Work smarter, not harder. Partner with cognitive CX experts who accelerate your contact centre with the right technology and the right talent. With 75+ years of combined founder expertise managing contact centres for the global Fortune 1000, iCXeed operates as a results focused business process innovator. We advise and deliver on how to apply analytics, AI, and automation to your interaction workloads so your operation delivers more with less. Where expert talent meets digital innovation, we deliver bespoke managed innovation services tailored to unleash the potential of Amazon Connect and AWS for differentiated outcomes across your business.

As an accredited AWS Advanced Tier Services Partner in Amazon Connect and AI Services, we bring a rare combination of deep platform engineering, customer experience journey orchestration with AI, and big data analytics. From conversational analytics and automated quality assurance to graph-based insights and agentic AI solutions, we connect the dots between what is happening in your contact centre to unlock opportunities to streamline operations and remove friction for your customers. It is a purpose-built CX intelligence practice, grounded in Amazon Connect and the broader AWS AI and data analytics stack, designed to turn every customer interaction into a strategic asset. This is what we call cognitive CX.

We inventory, organise and optimise requirements, knowledge and process. This includes instructional design for onboarding or uptraining.

Work smarter, not harder with an advisory partner on CX technology and talent services. With 65+ company founder collective expertise in managing contact centres for the global Fortune 1000, iCXeed uniquely operate as business process innovator advising clients on how to work smarter with analytics, AI, and automation in managing their contact centre workloads. Sitting at the intersection of technology and talent, we deliver bespoke customer service innovation tailored to you.

We hold ourselves to the highest standards of doing business. We do as we say. We deliver what we promise. Everything we do represents who we are.

We think big for our customers and obsess about finding better ways for their business. We learn quickly, move with agility, and solve problems upstream. We lead with our hearts, guided by data and analytics.