Retail BPO Companies in the Philippines

Concentrix is a Fortune 500 technology and services company with a major delivery center in Quezon City, making it one of the most established names in BPO Philippines. Organizations looking for customer support, technical assistance, or back office solutions at scale consistently turn to Concentrix for its global footprint and operational depth. From its Philippines base, Concentrix manages customer experience programs, sales support, content moderation, and data analytics for clients in technology, healthcare, financial services, and retail. The call center Philippines operations run across voice, chat, and digital channels, with teams equipped to work alongside AI-ready workflows that improve speed and quality of service. Concentrix earned a spot on the Fortune 500 for the third consecutive year and received Comparably recognition in 2026 for leadership and career development, reflecting a company that invests in its people as much as in client outcomes. If you are evaluating outsourcing partners that combine scale with a strong talent culture, connect with Concentrix to explore what a partnership could look like.

Concentrix is a global technology and services company that helps businesses run better customer experiences, from frontline call center Philippines operations to complex back office and digital support programs. With a major presence in Quezon City, Concentrix sits at the center of the Philippines' outsourcing industry, giving clients access to a trained, English-proficient workforce supported by AI-ready BPO infrastructure and a documented commitment to people-first culture. Their service portfolio covers customer support, technical support, analytics, and back office outsourcing across industries including financial services, healthcare, technology, and retail. Clients choose Concentrix when they need a BPO Philippines partner that can operate at scale, across time zones, and across multiple contact channels without sacrificing consistency. For companies evaluating outsourcing options in the Philippines, Concentrix offers the operational depth of a global provider with on-the-ground delivery in one of the world's top outsourcing destinations. Reach out to their team to discuss service scope and request a quote.

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Enable is a Philippines-based technology and lifestyle brand management company headquartered in Mandaluyong City. Through a portfolio of specialized divisions, Enable connects leading global brands with businesses and consumers across the country, covering distribution, enterprise solutions, retail, and after-sales support. The enterprise arm, Aero, delivers expert-led solutions and services to businesses across industries and government entities, helping clients improve operational efficiency through a comprehensive suite of advanced products. On the technical support side, TekMage operates as an authorized service center for global brands, providing device repair and maintenance services with a focus on quality client servicing. The distribution division bridges innovative tech and lifestyle brands with a wide network of dealers and partners throughout the Philippines. Enable offers structured support across the full product lifecycle. Connect with the Enable team today to explore partnership and business opportunities.

Outsourcing accounting to the Philippines? F&A Hub offers fast, flexible, and cost-effective accounting services. Count on us. F&A Hub is a Human Resource and Business Process Outsourcing solutions provider that enables companies to maximize their talents’ capabilities in achieving their goals. Since 2007, it has made significant contributions to its clients’ business operations in terms of efficiency and cost effectiveness. Speed up the process and get right to the chase. We’re as excited to work with you. “Looking forward to more talents from [F&A Hub], especially now that we are growing our organization. Thank you for being there as soon as possible when we need your service.” “There are fewer audit reports regarding [account] payables, particularly the expense reports. We aren’t getting any negative comments from the clients, and nobody could ever say that [F&A Hub] was late in their processing.” Capitalizing on the experiences of most partners – with much of them having assumed top level finance posts in multinational and local companies from various industries – the owners decided to target the finance and accounting outsourcing (FAO) segment of the Business Process Outsourcing industry, which they found potentially lucrative business opportunity per their research. With a customer base in mind, the partners then coined the name F & A Outsourcing Hub Philippines, Inc. To clearly reach out to its market.

Fusion CX operates one of the largest enterprise-grade Philippines call center networks in the country, 3,000+ production seats across four delivery centers in Manila, Cebu, Silang, and Legazpi, supporting global brands in healthcare, BFSI, retail, telecom, travel, and high-tech. Backed by a publicly listed parent with 41 delivery centers across 12 countries, 28+ supported languages, and 20,000+ employees, we combine deep local talent with global delivery resilience. Our customer service outsourcing in the Philippines spans voice, chat, email, and social, engineered for omnichannel CX and underpinned by AI-driven quality management, real-time analytics, and continuous optimization. Whether you need 30 seats for a launch program or 1,000+ for full lifecycle CX, we build a call center in the Philippines that flexes with your roadmap and ramps in as little as 30 days. Every seat in our Philippines BPO operation is wired into a closed-loop AI quality stack: 100% call coverage, automated scoring, sentiment and intent detection, and real-time supervisor nudges. Enterprises gain full visibility into agent behavior, customer interactions, and outcome economics, replacing sampled QA with always-on assurance. Most enterprises don't pick one country, they pick the right mix. Here's how the three leading outsourcing regions compare when choosing a call center in the Philippines versus alternatives: Our Philippines call center provides unparalleled customer support for real-time inquiries, complaints, and requests. Customer satisfaction is ensured through trained agents who excel in communication and empathy. With 24/7 availability, customers receive the timely attention they deserve, strengthening loyalty and brand trust. Increase conversions with Fusion CX’s sales support services. Our team professionally engages prospects and customers from pre-sale inquiries to post-sale follow-ups. We create a seamless buying experience that fosters customer trust and long-term relationships by addressing questions, recommending products, and solving issues.

Harte Hanks’ outsourced sales services drive revenue teams toward breakthrough performance. We deliver inside sales outsourcing and optimization, B2B lead generation and inside sales play development solutions to a range of market-leading partners. Every revenue-savvy brand needs to move with the times. Those prepared to stand on the sidelines can only ever expect to fall behind. Our dedication to sales testing and revenue experimentation has helped teams to drive pipeline, convert prospects and maximize ROI with every digital sales move. Maximize your digital sales and telesales efforts with Harte Hanks, a leading B2B sales agency specializing in SDR services and telemarketing business solutions. Our expertise in digital selling and sales as a service allows you to scale outreach, grow your pipeline, and convert prospects effectively. By outsourcing your sales services to Harte Hanks, you partner with accomplished professionals who deliver a faster, more efficient path to revenue and long-term growth. Building a high-performing internal sales team doesn’t happen overnight. With our SDR as a service and digital SDR solutions, you gain the resources needed to execute your next winning move seamlessly. From GTM strategy to sales play optimization, our experts offer unmatched agility and innovation. Whether you need an inside sales agency or a telesales company, Harte Hanks is your go-to for continuous growth and success. Submit the below form and one of our sales services specialists will be in touch shortly. Or call us at 978-451-4151.

HCLTech Philippines delivers enterprise IT outsourcing, back-office processing, and AI-driven business services from delivery centers across Metro Manila and Taguig. As one of the Philippines' largest IT and BPO companies, HCLTech works with clients in telecom, banking and financial services, healthcare and life sciences, retail, manufacturing, and logistics, handling operations that require both scale and precision. The company's BPO Philippines capabilities include order management, returns and contract processing, document triage, mediclaim processing, and inbound customer support, making it a practical choice for organizations looking to consolidate call center Philippines and back-office functions under one provider. HCLTech is also positioned Recognized as a Leader in multiple Gartner Magic Quadrant reports, HCLTech brings a verifiable global delivery track record to its Philippines operations. Contact the team to discuss your outsourcing requirements and request a consultation.

HGS brings together technology, data, and human expertise to help businesses build intelligent customer and operational experiences. As a BPO Philippines provider with a global footprint, HGS delivers outsourcing solutions across customer support, back office operations, AI-powered interactions, and digital marketing, all structured around a model that requires measurable outcomes before you scale. The service portfolio covers the full range of customer engagement channels, including voice, chat, social, and web, alongside intelligent operations spanning talent management, process optimization, and technology integration. Industries served include banking and financial services, healthcare, consumer packaged goods, retail, and the public sector. Advanced LLM integration and established technology partnerships give clients a direct path to modernizing operations without rebuilding from the ground up. HGS structures every engagement around a 90-day proof-of-value sprint, so clients see real results before committing further. If the solution does not deliver, you do not pay. For companies evaluating call center Philippines options or broader outsourcing partnerships, HGS offers a starting point grounded in data and accountable to outcomes. Reach out to explore what intelligent outsourcing can look like for your business.

Founded in 2001, Infosoft Consulting Corporation has established industry-specific experience and has proven to be a reliable and trusted partner. Over the years, we continued serving more than 200 corporations and various industries while assisting mid-market to large organizations to thrive in their pursuit of digital transformation. In 2019 we merged into Infosoft Consulting Corporation. At the root of that merger, we wanted to solve broad yet specific business challenges faced by companies from various industries. We analyzed our market and realized that most of our customers belong to a group of companies or have very vertically integrated operations that seem to be multiple companies in one. We are here to assist. Contact us by phone, email or via our social media channels. We take great pride in highlighting the real-life results of our customer success with their Acumatica, Microsoft Dynamics, and LS Retail solutions. Gain valuable insight, best practices, and expert opinions of our experienced customers can provide. We go above and beyond with all means for them to succeed. Founded in 2001, Infosoft Consulting Corporation has established vast experience and has proven to be a reliable and trusted partner. Over the years, we continue to serve more than 200 corporations and various industries through our industry-specific solutions while assisting mid-market to large organizations to thrive in their pursuit of digital transformation. We have established expertise through our industry-specific services for more than two decades of deep industry knowledge and experience understanding operations and back office. We provide the most effective solutions for cross-industry in horizontally integrated companies.

Infosys BPM Philippines has been running end-to-end business process outsourcing operations from the Philippines since 2007. With over 4,600 professionals across four delivery centers in BGC Taguig, Alabang, and Clark Pampanga, the company manages complex, high-volume processes for clients in healthcare, financial services, retail, manufacturing, and communications. The service portfolio covers customer support, finance and accounting, legal process management, HR operations, service desk, sourcing and procurement, and sales fulfillment. Infosys BPM Philippines holds recognized Centers of Excellence in Customer Service and Service Desk, making it a strong choice for both front-office and back-office outsourcing at scale. The company is ISO 27001 and ISO 27701 certified and has earned Great Place to Work certification for two consecutive years. For global companies looking for a proven BPO Philippines partner with depth across industries, Infosys BPM Philippines brings structure and consistency to large-scale outsourcing. Reach out to their team to discuss how their call center Philippines operations can fit your needs.

IQor is a global managed services provider delivering customer engagement and back office support from its Philippines operations, including the SM Clark facility in Angeles. Companies looking to outsource customer support and call center work to the Philippines choose iQor for its disciplined program management and operational consistency across high-volume accounts. The Angeles location handles inbound customer care, technical support, collections, and related BPO Philippines services, serving clients across telecommunications, financial services, and consumer products. Rated 4.3 stars across 160 reviews, the site has built a dependable track record as an outsourcing partner in one of Pampanga's key business districts. If you are evaluating call center Philippines providers or expanding an existing back office operation, iQor SM Clark is worth a closer look. Reach out to their team to discuss your requirements and request a quote.