[24]7.ai Philippines

[24]7.ai is a global customer experience company with a delivery hub in Taguig, Philippines, backed by 25 years of contact center operations and a proprietary AI platform built directly from that operational history. Businesses that need a BPO Philippines partner for outsourcing customer support get something most CCaaS vendors cannot offer: a provider that has run large-scale contact centers itself and has poured that knowledge into its technology. The [24]7 Engagement Cloud covers omnichannel contact center management, AI-powered self-service, intent-based ad targeting, live chat and video chat, agent productivity tools, and interaction analytics across 100% of customer conversations. The company supports 55+ brands across telecommunications, financial services, retail, insurance, and consumer goods, with documented results including an 84% decrease in transfer rates for a leading telecom provider and millions in incremental revenue generated for consumer brands. Recognized with Gold Awards at USCXA '24 for Best Contact Center and Best Customer Service, [24]7.ai brings a proven track record to call center Philippines operations and AI-ready BPO engagements alike. If your organization is evaluating an outsourcing partner that combines back office intelligence with frontline customer support, connect with their team to explore a fit.