Probe CX | The Curve

Probe CX | The Curve is the Makati City site of Probe CX, a customer experience management and business process outsourcing provider that combines contact center delivery with data, AI and digital transformation services. Buyers engaging this site work with a team of more than 1,000 people spanning customer support, technical support, back office operations, and CX strategy and consulting.

On the services side, Probe CX runs core BPO and customer experience management operations, including customer support and technical support delivered across voice and digital channels, alongside back office operations for processing and administrative work. Its digital and AI practice covers data, analytics and AI, intelligent automation, and digitally enabled CX built for connected, AI-powered customer experience ecosystems. A consulting and transformation practice, described as more than 150 in-house experts, works on operating model design and execution, and the company also lists specialised enterprise services such as collections as a service alongside its core support functions.

Probe CX positions itself around complex, highly regulated sectors, and this Makati City listing is built around government, retail and financial services clients specifically. Its wider industry focus, as described on its own site, spans banking and financial services, ecommerce, healthcare, retail, telecom, transport, insurance, hospitality and energy, reflecting a client base of enterprise and government organizations with regulatory and compliance requirements.

Probe CX describes itself as operating with more than 45 years of combined industry experience and says it is the partner of choice for more than 65 enterprise and government organizations across Australia and New Zealand, pointing to an established delivery relationship with that market. The Makati City site referenced in this listing forms part of that wider delivery footprint, providing Philippine-based capacity for the group's customer experience and back office operations.

For buyers assessing outsourcing partners in the Philippines, this listing covers Probe CX's Makati City operation within a larger, multi-country group focused on customer experience management, AI-enabled automation and back office support for regulated and enterprise clients.