Ecommerce BPO Companies in the Philippines

One Outsource Direct Corp (OODC) is a leading BPO services provider based in the Philippines. Founded in 2003, the company has been helping growth-ready companies scale their business operations through managed customer services, RPO, shared services and back office support, and software development.

OneBPO is an Iloilo City outsourcing company that gives businesses a dependable, cost-effective way to handle customer support, healthcare administration, and back office work without the overhead of building those functions in-house. The leadership team averages over 20 years of industry experience, and operations run 24/7 from a secure, monitored facility with active on-site management baked into every shift. The service portfolio covers inbound sales, telemarketing, order taking, data entry, data cleansing, medical transcription, medical billing, medical appointment scheduling, collection reminders, and billing inquiries. That breadth makes OneBPO a practical call center Philippines option for healthcare organizations and other industries needing both customer-facing and administrative coverage under one roof. Several client partnerships have run for six to eight years, which says more about delivery quality than any sales pitch could. If you're exploring offshore outsourcing to the Philippines and want a provider with proven processes, on-the-ground leadership, and a clear growth trajectory, OneBPO is worth a conversation. Contact their team to discuss your requirements and request a proposal.

OneVirtual Global Business Solutions is a Philippines-based BPO with over 12 years of experience delivering customer support, collections, and back office services to clients in telecommunications, retail, e-commerce, and healthcare. Operating from Iloilo City, they function as an offshore growth partner rather than a traditional outsourcing vendor, with teams that are trained to represent client brands and retain customers, not just handle ticket volume. Performance is tracked through live dashboards covering Average Handling Time, CSAT, First Call Resolution, and SLA adherence, with weekly reporting so clients always know where things stand. Their healthcare team holds HIPAA training, and their Telco-specialist agents are built for churn reduction and retention work. As a call center Philippines operation, OneVirtual scales from 10 to 500-plus seats, so the model fits early-growth companies and established enterprises alike. If you're evaluating customer support outsourcing or need a reliable BPO Philippines partner for digital channels, collections, or healthcare coordination, contact OneVirtual to request a consultation.

For over a decade, Open Access BPO has empowered high-scaling brands to deliver top-tier CX. We achieve this through a flexible, boutique-style operating model that is tailored to your specific needs and integrates seamlessly with your culture, systems, and tools. Our approach combines exceptional talent with AI-driven workflows and technologies that enhance human expertise and drive measurable growth. Our agile, multilingual CX and back office solutions empower your organization to thrive amid today's fast-paced digital shifts, evolving customer expectations, and competitive global markets. These solutions enable you to adapt quickly and deliver consistently across every touchpoint, ensuring a seamless and personalized experience for your customers. At Open Access BPO, we combine human expertise with AI to deliver robust multichannel outsourcing solutions. Our process involves proactive data-driven CX support strategies, designed to meet diverse customer needs and fuel scalable growth in fast-evolving global markets. This unique blend of human and AI capabilities ensures that we deliver the best possible solutions for your business. By combining exceptional talent with agile, technology-driven processes, we empower brands to stay resilient and competitive in a constantly evolving world. This approach enables us to deliver future-ready CX and solutions that support your digital transformation and long-term growth. As a boutique outsourcing service provider, Open Access BPO is deeply committed to driving the growth of high-scaling enterprises across industries. Our customized solutions are scalable and future-ready, empowering your brand to keep pace with fast-moving markets. With this approach, your team can focus on core business priorities while we manage your customer experience and back office operations with efficiency and precision. Guided by agility and backed by AI-powered business strategy insights, our tailored solutions can pivot alongside your growth strategy. We protect your investment and deliver a measurable ROI, giving you the confidence to scale your business securely.

Optimum Source is a Pasig-based outsourcing company with 28 years of experience serving some of the world's most respected organizations across financial services, insurance, mortgage, media, ecommerce, and manufacturing. As a full-service BPO Philippines provider, Optimum covers Business Process Outsourcing, Knowledge Process Outsourcing, and IT Outsourcing under one roof, giving clients a single partner for complex, multi-function engagements. Their service portfolio spans accounting and finance, HR management and recruitment, inbound and outbound call center services, IT support and app development, research and analytics, mortgage processing, insurance claims processing, and back office support. Teams are built to integrate with each client's culture and are held accountable to clear performance metrics from day one. For businesses seeking a proven, AI-ready BPO partner in the Philippines, Optimum Source brings the depth of service and institutional track record to handle demanding customer support, back office, and knowledge process work at scale. Reach out to their team to request a quote or discuss how they can support your operations.

In simplest terms, we solve both growth and profitability challenges for businesses. Please see this 3 minute video from our CEO sharing the “brass tacks” of what it means to work with Outsource Access. We are a fanatically customer-focused (as Jim Collins would say) business process outsourcing (BPO) and virtual assistant firm. We provide fully managed, trained and affordable staff from the Philippines who create and execute a customized “OA Playbook” for every customer. We serve 70+ indusries and support every internal business function. We’re proud to have won 8 Global/National Awards including ranking #326 on the Inc 5000. We have a different model than any other company in the industry designed for sustainable, long-term success by serving as your integrated Growth Partner and not just an outsourcing company. We also run our business on EOS along with elements of Scaling Up and 4 Disciplines of Execution. It ensures clarity and redundancy. And it is 100% yours from day one as our gift to you as part of working with OA! Below you can download an example! When you book a discovery call we can go through several examples live with you specific to your industry. We understand the unique challenges accounting and bookkeeping professionals face and offer tailored outsourcing solutions to free up your time and resources. Let us help you streamline your operations and unleash your full potential in your industry. Exponential growth comes for strategic partnerships. Let’s grow your business together.

Outsource Facilitator is an offshore staffing and outsourcing company based in Cagayan de Oro City, with more than two decades of experience placing remote professionals with businesses abroad. It connects companies with pre-screened candidates across administrative, customer-facing, financial, technical, and creative roles, and structures its pricing so buyers can compare offshore costs against local wages before committing. The company positions itself as a platform that makes outsourcing accessible for businesses of all sizes, rather than only larger enterprises. The company's outsourcing lines cover virtual assistants who handle administrative tasks, scheduling, data entry, project coordination, and customer communication; customer service staff who manage voice, chat, and email support and report back on service quality; finance and accounting professionals who cover bookkeeping, payroll, tax compliance, reporting, budgeting, and forecasting; marketing and creative staff working across SEO, content, social media, and design; IT and developer talent for software and mobile app development, along with ongoing system support, maintenance, and optimization; and healthcare staffing for medical and administrative roles, including workflow and patient support functions. Outsource Facilitator's clients come from healthcare, technology and SaaS, real estate, e-commerce, finance and legal, and BPO and contact center businesses, with staffing built around the compliance and operational patterns typical of each sector. Staffing is offered on flexible terms, part-time, full-time, or project-based, each listed at a fixed monthly rate rather than a custom quote, starting from roughly $1,000 for part-time work and $2,000 for a full-time offshore hire, and can scale from a single hire toward a larger team as a client's needs grow. The company also describes 24/7 operational support so offshore coverage continues outside a client's own business hours. The stated process runs from defining the role and required skills, through sourcing and vetting candidates, to onboarding and ongoing HR and payroll administration for the staff placed with a client.

Outsourcing Wise is a Cebu-based provider of outsourced finance and accounting operations, working with businesses that want their books, reporting and financial consolidation handled by a dedicated team rather than in-house staff. Its service lines, as listed on its own site, are Managed Accounting (accounting, bookkeeping and finance operations), Financial Consolidation Services (transparent financial reporting and management intelligence) and Dashboard Reporting (KPI dashboards and business-intelligence reporting). Alongside the outsourced services, the company runs training programmes in AI, generative AI, data visualisation and business intelligence for businesses, professionals and students, and offers data-automation and analytics work for corporate clients. Buyers looking for a Philippine finance and accounting partner should ask about the managed accounting and consolidation services specifically, since the training side of the business is a separate offering.

Pandr builds offshore teams and practical AI automations around the work established businesses need done. We design roles around real workloads, then recruit, onboard and support full-time professionals across finance, customer support, operations, sales, marketing and technical functions. Our Legazpi operation provides on-site leadership, HR, IT and ongoing support. Clients stay involved in hiring, set priorities and have clear visibility of performance. Where a workflow is repetitive, we can also design automation around it. The result is more capacity, better processes and lower fixed staffing costs, with control kept close to the business.

PAX Virtual Assistant is a Philippines-based outsourcing partner that connects businesses with skilled Filipino talent across creative, digital, and financial services. Based in Quezon City, the company offers credit repair disputes, social media management, website development, graphic design, and video editing, making it a solid choice for businesses looking to offload specialized tasks without sacrificing quality. What sets PAX apart in the BPO Philippines space is its focus on long-term fit. Their agents treat the work as a career, not a contract, which translates into lower turnover and more consistent output for clients. The company backs this up with structured training programs, internal quality assurance, and process mapping designed to keep delivery on schedule. Clients have reported cost reductions of up to 75% after bringing PAX on board. Whether you need back office support, creative production, or help resolving credit disputes, PAX Virtual Assistant has the infrastructure to scale alongside your business. Reach out today to discuss your requirements and get a custom quote.

Phil-Am Outsourcing Solutions, or OSI as we’re known around the office, has been a trusted name in the BPO industry since 1998. As one of the first BPOs in Cebu, we have witnessed the rise and fall of many competitors, yet we have remained steadfast. At OSI, you can rely on our unmatched expertise and unwavering commitment to excellence. For more than 2 decades we have built a wide variety of teams supporting the various needs of our clients from around the globe. Below you will find just a few examples of the types of teams we have built and some of the skill sets we are continuously searching for. We have provided editing services for large international publishers. These services have ranged from municipal codes to scientific papers to self-published authors. Our teams have provided services such as SEO, SMO and SEM for our overseas clients. This includes skills in technologies like WordPress, Adwords, social media and more. We have built many different teams of programmers for our clients. These teams have used technologies and frameworks such as CodeIgniter, Laravel, C#, WordPress, etc. Working closely with our clients, we have built teams of agents that provide technical support, customer service and inbound sales. These teams included voice, email and chat support.

Piton Global gives businesses a practical way to handle customer support and back office work through outsourcing, without trading quality for cost savings. Based in Manila, they serve companies across multiple industries as a dedicated call center Philippines partner, with a track record of delivering consistent results. Their services span inbound and outbound customer support, lead generation, and a full range of back office functions. It is a combination that separates capable BPO Philippines providers from the rest. The company has received industry recognition for its approach to quality and service delivery. If your business is evaluating outsourcing options, Piton Global is worth a direct conversation. Reach out to request a quote or talk through what they can do for your team.