Ecommerce BPO Companies in the Philippines

Harte Hanks’ outsourced sales services drive revenue teams toward breakthrough performance. We deliver inside sales outsourcing and optimization, B2B lead generation and inside sales play development solutions to a range of market-leading partners. Every revenue-savvy brand needs to move with the times. Those prepared to stand on the sidelines can only ever expect to fall behind. Our dedication to sales testing and revenue experimentation has helped teams to drive pipeline, convert prospects and maximize ROI with every digital sales move. Maximize your digital sales and telesales efforts with Harte Hanks, a leading B2B sales agency specializing in SDR services and telemarketing business solutions. Our expertise in digital selling and sales as a service allows you to scale outreach, grow your pipeline, and convert prospects effectively. By outsourcing your sales services to Harte Hanks, you partner with accomplished professionals who deliver a faster, more efficient path to revenue and long-term growth. Building a high-performing internal sales team doesn’t happen overnight. With our SDR as a service and digital SDR solutions, you gain the resources needed to execute your next winning move seamlessly. From GTM strategy to sales play optimization, our experts offer unmatched agility and innovation. Whether you need an inside sales agency or a telesales company, Harte Hanks is your go-to for continuous growth and success. Submit the below form and one of our sales services specialists will be in touch shortly. Or call us at 978-451-4151.

Helpware Philippines is the Manila site of Helpware, a business process outsourcing and AI-enabled BPM provider that supports global brands with customer experience, back office, and technology-driven delivery teams. Buyers working with this site get access to customer support, technical support, and administrative operations handled by Philippines-based staff, backed by the wider company's data and AI capabilities. The Manila site delivers customer support and technical support for end users, plus back office work covering administrative tasks and data management. Data processing is handled through the company's data operations line, which includes data annotation and data science work used to train AI systems and clean up client data sets. AI-enabled BPM work draws on Helpware's AI division, which builds AI products, handles AI implementation, and prepares training data for client AI systems. Virtual assistant support is delivered as part of the same back office and administrative service line. The site supports ecommerce and retail clients, SaaS and software companies, and banking and financial services clients, matching the industry-specific BPO practices Helpware runs for ecommerce, SaaS, and financial services businesses. Case work referenced by the company includes support for a cybersecurity firm and an online marketplace, both handled through these industry practices. Operationally, Helpware runs delivery out of 19 locations across 11 countries on four continents, with the Philippines represented by hubs in Manila and Cebu alongside sites in the United States, Mexico, Ukraine, Georgia, and Uganda. Teams across the network support more than 45 languages, allowing multilingual coverage for clients that need it. The Manila site itself is staffed by a team of 501 to 1000. Helpware's model pairs this on-the-ground staffing with AI tooling built by its own AI and tech divisions, used to support both client-facing operations and the data work behind them. For companies evaluating outsourcing partners in the Philippines, Helpware Philippines offers a Manila-based team with direct access to the company's back office, technical support, and AI-enabled data services, set within a delivery network that spans multiple countries and languages.

HGS Philippines delivers customer experience and digital outsourcing services that global brands rely on to keep operations running smoothly. Based in Quezon City, the team handles the full spectrum from front-line customer support to complex back office processing and healthcare BPO, giving clients a single partner for work that spans multiple business functions. As a BPO Philippines operation with roots in serving international markets, HGS brings structured processes and trained specialists to industries that demand both accuracy and responsiveness. Whether you need a call center Philippines team to manage inbound volume or a back office unit to handle data-intensive workflows, the company is built to absorb that complexity without adding it to your plate. For healthcare clients in particular, HGS understands the compliance-sensitive nature of the work and approaches it with the discipline that sector requires. If you're evaluating an AI-ready BPO partner in the Philippines, HGS Philippines is worth a conversation. Reach out to discuss your requirements and request a quote.

High Touch Smiles Outsourcing, Inc. Is an outsourcing provider based in Iloilo City that supplies office-based virtual assistants and ecommerce account management staff, primarily to Amazon sellers. The company grew out of eGrowth Partners, a firm that works with Amazon sellers throughout the lifecycle of their business, from account protection and enforcement to catalog compliance and account management, and it built an internal outsourced team for that work before offering the same staff and training to outside clients. Buyers engaging High Touch Smiles Outsourcing get access to workers trained specifically for Amazon account management and compliance tasks, managed from a physical office rather than a remote or freelance arrangement. The listing covers virtual assistance, eCommerce account management, Amazon marketplace management, administrative support, back office work, and data entry. On the Amazon side, staff are trained on Seller Central, Amazon policies, and compliance violations, work drawn directly from the company's background in account protection, enforcement, and catalog compliance for Amazon sellers. High Touch Smiles Outsourcing focuses on the ecommerce industry, working specifically with Amazon sellers who need ongoing account management, administrative, and back-office support rather than short-term project help. The company describes its client base as premium, top-tier ecommerce brands worldwide, consistent with its Amazon compliance and account management specialization. Operationally, the company staffs clients from a physical office in Iloilo City rather than through a remote or freelance model. Workers are assigned to a single client on an exclusive basis and are described as an extension of the client's own team, working the client's preferred hours. The company states it provides full oversight and tracking of worker activity, supported by redundant fiber internet, VPNs, and backup electricity at its office. Clients evaluating High Touch Smiles Outsourcing for Amazon or ecommerce account support get a dedicated, exclusively assigned team working from a managed office environment in Iloilo City, backed by compliance training built through the company's eGrowth Partners affiliation.

Hinduja Global Solutions Clark is the Clark, Philippines site of HGS, a global technology services and business process outsourcing provider. The company combines artificial intelligence, automation, and human expertise to run customer engagement, back-office operations, and enterprise technology programs for enterprise clients, giving buyers access to a delivery model built on decades of contact center and BPO experience rather than a single-site operation built from scratch. Core services at this location include customer support and back-office outsourcing, which sit within HGS's broader service lines of contact center outsourcing, back-office outsourcing, and IT and offshore staffing. Customer-facing work covers chat, social, voice, and web and mobile channels under what HGS calls Intelligent Interactions, while back-end work spans application development, systems integration, and data planning under Intelligent Operations. The company also lists digital marketing and e-commerce support, trade promotions planning, and HR and payroll processing among its service offerings. Industry focus for this listing covers ecommerce and healthcare, and HGS's own site describes client work across banking and financial services, retail, consumer packaged goods, the public sector and utilities, and telecom, media, and technology. HGS states it serves more than 1,000 clients spanning BPM, HRO, and finance and accounting engagements, and that client relationships of ten years or longer account for roughly 40 percent of its revenue, pointing to a client base built on repeat and long-term contracts rather than one-off projects. Operationally, HGS runs 30 delivery centers across 10 countries with about 18,000 employees, a footprint built over more than 50 years since the company's founding in 1973. It reports handling 4.5 billion voice minutes and 325 million chat sessions annually, and works with more than 55 technology partners across its delivery network. HGS is part of the Hinduja Group and is listed on the NSE and BSE in India. Hinduja Global Solutions Clark gives outsourcing buyers a Philippine BPO option backed by an established global services company, with delivery experience spanning contact center, back-office, and enterprise technology programs.

Hit Rate Solutions is a Philippines call center with a proven track record of helping companies just like yours. As leading BPO service providers, we're uniquely qualified to handle your calls, and our Philippines outsourced call center services can be tailored to the core areas of your business. To improve your workflow and reduce your stress, reach out to our expert team at Hit Rate Solutions. Running a business requires a ton of work and patience, but thankfully, the Philippines call center industry continues to grow. Business process outsourcing allows you to handle everything on your plate while still focusing on the overarching business goals and targets that you need to hit. Outsourcing customer service comes with many advantages. Did you know that Philippines call centers like ours have become invaluable to US clients and those in other Western countries? The Philippine BPO industry and call center companies, namely our team at Hit Rate Solutions, work efficiently to improve your business in a variety of ways, and our focus is to improve your customer service operations and handle tasks that you might not have time for on a daily basis. Our team is especially proficient in our appointment setting services and lead generation services. These outsourced services are offered at a low cost to help you achieve economic growth. ShedsForLessDirect is an ecommerce company out of Missouri. They started with 1 online store back in 2006.

Ibex delivers digital customer experience (CX) outsourcing for some of the world's most recognized brands. Operating out of Alabang, Muntinlupa, their Philippines call center combines trained agents with digital tools to handle customer support, technical assistance, and back office work at scale. For companies looking to improve service quality while managing costs, ibex offers a proven outsourcing model built around measurable outcomes. As a BPO Philippines provider, ibex serves clients across industries where customer interactions are high-volume and high-stakes. Their teams are structured to handle inbound and outbound voice, digital channels, and support functions that keep customer satisfaction scores up without inflating overhead. If you are evaluating customer support outsourcing or exploring call center Philippines options, ibex Alabang is worth a direct conversation. Reach out to request more information or a capabilities overview.

IBEX Global Davao delivers customer experience and business process outsourcing from one of the Philippines' fastest-growing cities. Companies across telecommunications, retail, healthcare, and financial services turn to IBEX when they need a call center Philippines partner that can handle high volumes without sacrificing quality. The Davao team specializes in customer support, technical support, and back office operations, giving clients a single point of contact for both voice and non-voice work. With a 4.5-star rating across 126 reviews, IBEX Global has earned strong marks from the people who know the operation best: its own workforce. That kind of employee satisfaction typically shows up in lower attrition, better agent consistency, and more reliable service delivery for clients. Outsourcing to IBEX Global Davao means access to a trained, English-proficient team operating in a cost-efficient BPO Philippines environment. Whether you need to scale customer support quickly or offload recurring back office tasks, the Davao site is equipped to support both. Connect with the team to discuss your requirements or request a quote.

Since 2010, IdeasUnlimited has helped more than 1,000 businesses worldwide reduce costs and improve customer experience through outsourcing. Operating as a full-service call center Philippines provider, the company covers customer support, technical support, sales and telemarketing, virtual assistant services, digital marketing, and medical billing, all available 24/7/365 regardless of time zone or geography. The Philippines-based operation supports clients in 8+ languages and maintains PCI, HIPAA, and GDPR compliance backed by Microsoft-regulated cloud infrastructure. Delivery teams span North America, Asia Pacific, and Africa, giving clients the flexibility to scale without hitting regional limits. SMBs, mid-market companies, and enterprise organizations all use IdeasUnlimited because the pricing is competitive and the service scope is broad enough to replace multiple vendors with one accountable partner. For businesses looking for an AI-ready BPO with proven processes and a track record measured in hundreds of client engagements, IdeasUnlimited is worth a closer look. Contact the team to discuss your needs or request a quote.

Inspiro Philippines is a business process outsourcing and digital customer experience provider operating out of Pasig, with a workforce of 1,000 or more people. The company works within two main lines, Business Process Services (BPS) and Digital Customer Experience (CX), serving large enterprise clients that need customer interactions and back-office functions run at scale. Inspiro is backed by Altius Link, Inc., a partnership between KDDI Corporation and Mitsui & Co., Ltd. On the customer support side, the scope covers customer service, sales support, technical support, social media customer experience, and customer loyalty and retention, along with billing support, collection support, and trust and safety work. The back-office offering includes business process support, finance and accounting (F&A) outsourcing, HR outsourcing, marketing support services, IT managed services, and information security services, with a strategy and consulting practice for clients planning how these engagements should be structured. Inspiro's stated industry focus includes ecommerce and retail, fintech and banking and financial services, and logistics and mobility, alongside telecoms, travel and hospitality, media, energy and utilities, technology, and healthcare. That range spans both high-volume customer support work and back-office processes for more regulated sectors. Delivery is organized around a process methodology the company describes as Lean Six Sigma-based, paired with an in-house set of AI tools branded Inspiro iX. That suite covers generative and conversational AI, analytics and decision support, and workflow automation, applied across the CX and back-office service lines rather than sold as a standalone product. Beyond the Pasig site, Inspiro also operates delivery locations in the United States and Nicaragua, giving clients a choice of onshore, nearshore, or offshore coverage alongside its Philippine operations. For companies evaluating outsourcing partners, Inspiro Philippines combines large-scale delivery capacity with a defined process framework and automation tooling built into its customer support and back-office services.

IntouchCX is a global BPO with a delivery center in Clark, Angeles, offering a full suite of customer experience and back office solutions for some of the world's most recognized brands. Their service portfolio covers Digital CX, Back Office processing, Trust and Safety, AI Services (including data annotation and human-in-the-loop training), and Advisory and Transformation consulting. Industries served range from retail and digital commerce to financial services, health and wellness, entertainment, gaming, and travel. With 18+ years in the field, IntouchCX brings deep operational knowledge to complex outsourcing challenges, including content moderation, fraud detection, revenue cycle management, and AI model training. For companies looking to scale customer operations without sacrificing quality, IntouchCX's Clark campus is worth a closer look. Connect with their team to explore how their data-driven approach can work for your brand.

IntouchCX is a global BPO Philippines provider delivering AI-enhanced customer experience solutions from its Quezon City base at Cyberpark Tower 1. With over 18 years in the industry, the company combines intelligent automation with skilled human agents to support brands across voice, chat, email, SMS, social, and self-service channels. Back office operations cover transaction processing, claims management, collections, and revenue cycle management, while a dedicated Trust and Safety practice addresses content moderation, fraud detection, and misinformation prevention at scale. Beyond traditional outsourcing, IntouchCX provides full-lifecycle AI Services including data annotation, human-in-the-loop training, compliance support, and model red teaming. Their advisory arm adds AI-powered training, automated QA analytics, journey mapping, and RPA-driven process improvement through their innovation hub, IntouchNXT. Brands across retail, travel, financial services, consumer technology, health and wellness, and entertainment have partnered with the team to scale their customer support operations without compromising quality. For companies exploring call center Philippines partnerships or modernizing their back office with an AI-ready BPO, IntouchCX Manila is a strong candidate. Connect with their team to discuss your outsourcing goals and request a quote.