AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
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234 articles · Page 2 of 24
BPOAI Feature / AI Vendors & Tools
Is Agentic AI Ready for Philippine Call Centers?
Philippine BPO companies face a stark divide in 2026: Fortune 500 clients deploy agentic AI for 70% cost cuts, while SMEs risk buying tools that aren't ready.
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Philippine BPO IndustryAlin Roșca Wants Every Customer Conversation Heard
RepsMate founder and CEO Alin Roșca built a platform to analyze every customer conversation. In March 2026 he brought it to the Philippines.
Philippine BPO IndustryInside Sourcefit’s AI Work
Sourcefit asked 1,860 offshore staff about AI. Only 7% think it may cut parts of their role. Founder Andy Schachtel on what buyers should ask a BPO.
Philippine BPO IndustryPhilippine BPO Industry Cuts 2028 Revenue Goals on AI
IBPAP has revised its 2028 revenue target down to $43–50B, citing AI disruption and slower investment decisions in the Philippine BPO industry.
AI Vendors & ToolsOptimize, Don’t Redesign
LYRIQ CEO Marco Perrott on why every department building its own AI wastes time, and how AgentConnect fits AI around the way a business already works.
Government & AI PolicyWhat Is the Philippines AI 2030 Government Plan?
The Philippine government is racing to protect 1.8 million BPO workers by positioning the country as ASEAN's AI hub through policy, investment, and workforce programs.
AI Vendors & ToolsAre AI Tools Replacing BPO Workers in the Philippines?
AI automation is disrupting the Philippine BPO industry, putting 1.9 million jobs at risk as companies adopt tools that replace the content and call center work Filipinos depend on.
AI in OutsourcingThe Team Behind BPOAI.ai Joins NVIDIA Inception
LyrIQ AI, the company behind BPOAI.ai, has been accepted into NVIDIA Inception, NVIDIA's program for AI startups. What it means, and what it does not.
Government & AI PolicyPhilippines AI & BPO Policy Tracker: Key Laws 2026
A guide to the Philippine government's 2026 AI and BPO policies, covering new connectivity laws, CREATE MORE tax incentives, and the pending national AI bill.
AI Vendors & ToolsAI Tools Are Replacing Philippine BPO Workers
AI automation is reshaping the Philippine BPO industry, putting 1.9 million outsourcing jobs at risk as companies adopt AI writing and content tools.