AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
100 articles · Page 2 of 12
AI Vendors & ToolsAI Vendors & BPO Tools Driving Growth in 2026
AI automation, cloud services, and analytics are reshaping BPO services in 2026, giving Philippine BPO companies new tools to boost efficiency and client value.
Government & AI PolicyPhilippine BPO Industry Gets $25M AI Upskilling Push
IBPAP commits $25M yearly to reskill BPO workers in AI and data analytics, backed by Philippine government digital training programs launching in 2025.
AI Vendors & ToolsHow Is AI Changing Call Centers in the Philippines?
Agentic AI now handles 75–85% of routine calls in Philippine BPOs, cutting cost per contact by up to 65% while Filipino agents focus on complex, high-value work.
Government & AI PolicyPhilippine BPO Revenue Slows on AI Adoption Lag: BSP
The BSP warns that domestic constraints on AI adoption are capping Philippine BPO revenue growth at single digits in 2024 and 2025.
AI Vendors & ToolsIs AI Replacing Filipino BPO Workers?
Philippine BPO leaders say AI is being adopted to boost productivity and expand services, not to displace the Filipino workforce driving the industry.
Government & AI PolicyPhilippine BPO Jobs Outlook Cut as AI Reshapes Industry
The IT-BPO industry has slashed its 2028 headcount forecast by 360,000 jobs as AI automation takes hold of call center and back-office work in the Philippines.
Government & AI PolicyWhat Tax Incentives Help Philippine BPO Companies?
The CREATE Act and PEZA accreditation give Philippine BPO companies lower taxes, remote work flexibility, and duty-free imports that keep the industry globally competitive.
AI Vendors & ToolsTop 10 AI Call Center Software Tools for BPOs in 2026
From Dialpad to Genesys, these 10 AI call center platforms are shaping how BPO companies handle automation, analytics, and agent performance in 2026.
Government & AI PolicyPhilippine BPO Industry: Growth Beats AI Job Fears
The Philippine BPO industry targets 2.5 million jobs and $59B in revenue by 2028, as the sector pivots from call centers to high-value KPO roles.