Root Digital Concierge

Root Digital Concierge (RDC) is a US-based managed offshore staffing company headquartered in Melville, New York. Founded in 2024, it places dedicated, fully managed specialists such as cold callers, customer support representatives, executive assistants, inbox managers and administrative staff with growing US businesses.

RDC's cold calling and appointment setting service provides dedicated callers who work the client's lists and book qualified appointments directly onto the client's calendar. Engagements include dialer setup and list management, script collaboration, QA oversight and performance reporting. The company says its calling floor runs more than 300,000 dials a month.

Its customer service support places dedicated representatives on a client's help desk to handle email, ticket and live chat support, as well as order status, shipping, returns and refunds. Representatives work in the client's time zone and can operate help desks such as Gorgias, Zendesk, Help Scout and Shopify, with end-of-day reporting.

Executive assistants manage calendars and scheduling, triage inboxes, handle travel, research and follow-ups, and track tasks and projects, using the client's tools, CRM and Google Workspace. RDC also offers general administrative and back-office support, and industry-specific assistants for real estate and medical offices, along with answering support for home services businesses.

The company describes itself as a managed team rather than a freelancer marketplace. Every specialist is sourced, vetted and trained before starting, then managed and quality-controlled by RDC day to day, with onboarding, QA and reporting systems already in place. If a specialist is not the right fit, RDC says it replaces them free of charge. According to its website, it has placed dedicated specialists into more than 30 growing businesses in its first two years.

Root Digital Concierge suits small businesses, entrepreneurs and professionals in real estate, law, mortgage, medical and e-commerce who want reliable offshore support for calling, customer service and administration without recruiting, training and managing staff themselves.