Root Digital Concierge LLC

Root Digital Concierge LLC is a managed offshore staffing company based in Melville, New York. Founded in 2024 by Mark Cassidy, it places dedicated, fully managed remote specialists with growing US businesses, including cold callers, customer support representatives, executive assistants, inbox managers and administrative staff.

The company positions itself as an alternative to both local hiring and freelancer marketplaces. Each specialist works for a single client, is vetted and trained before starting, and is managed and quality-controlled by Root Digital Concierge day to day, so clients get the consistency of an in-house hire without having to recruit, train and supervise staff themselves.

Its main services are cold calling and appointment setting to fill sales calendars, e-commerce customer support covering tickets, returns, refunds, listings and inventory updates, and executive assistance for calendars, tasks and scheduling. It also provides home service support, such as dispatching, job booking and customer follow-ups, and real estate support, including lead management, listing coordination and transaction paperwork.

Engagements follow three steps: a discovery call to map bottlenecks and the role required, a match in which pre-vetted candidates are presented within 48 hours, and integration of the specialist into the client's team. Specialists work the client's business hours, and the company provides structured onboarding, end-of-day performance reports, QA and a dedicated management layer. It replaces specialists free of charge if a placement is not the right fit.

According to its website, Root Digital Concierge runs more than 300,000 calls a month through its calling floor and has placed dedicated specialists with more than 30 growing businesses in its first two years. Client testimonials on the site come from home services, medical, real estate and merchant cash advance businesses.

The company focuses on real estate agents and brokerages, law firms, mortgage companies, medical and dental practices, e-commerce sellers and home services businesses in the United States that need reliable remote support without adding local payroll.