panaHEALTH Care Solutions

PanaHEALTH Care Solutions (panaHEALTH) is a healthcare business process outsourcing provider that handles billing, coding, clinical documentation and patient communication for medical practices in the United States. The company operates as a division of Panacea Smart Solutions and traces its origins to 2016, when its founders brought together experience in healthcare business services and IT administration.

PanaHEALTH focuses on the administrative work that takes clinicians away from patients. Its revenue cycle management (RCM) service can cover the full revenue cycle or target a single problem area, such as claim denials or slow collections. Supporting services include medical billing and coding by certified coders, insurance eligibility verification, pre-authorizations, copay collections, accounts receivable follow-up and appeals management, in which its team works directly with insurers to secure payment on submitted claims.

On the clinical side, the company provides remote medical scribes who chart during patient visits according to each practitioner's own standards, along with HIPAA-compliant medical transcription and documentation. It also runs a healthcare contact center that manages patient calls, call routing and follow-up.

According to its website, panaHEALTH maintains a 98% clean claim ratio and a 92% net collection rate for its clients. The company treats HIPAA compliance and data security as a core part of its operations, an important consideration for any practice sharing patient records with an outside provider.

PanaHEALTH combines onshore and offshore delivery. It has offices in Sheboygan and Mequon, Wisconsin, as well as in Noida and Hyderabad, India. This model allows practices to work with a US-based company while keeping the cost of billing and documentation work below that of an equivalent in-house team.

Its clients are mainly independent medical practices, clinics and healthcare organizations in the US that want to reduce administrative workload, improve cash flow and cut avoidable denials without adding headcount. For practices comparing medical billing, coding and scribe outsourcing providers, panaHEALTH offers a single partner for billing, documentation and patient contact.