Healthcare BPO Companies in the Philippines

Convey Health Solutions Philippines, Inc. Is the Mandaluyong City site of Convey Health Solutions, a healthcare technology and services company that supports health plans, payers and provider organizations across the United States. Buyers working with this site gain access to healthcare-focused business process outsourcing built around Medicare, Medicaid, exchange and commercial health plan operations, covering everything from member enrollment through risk adjustment analytics and back office processing. The services list spans plan sales and pre-enrollment support, member enrollment and reconciliation, premium billing, and supplemental benefits administration. Risk adjustment and analytics work includes performance and suspecting analysis for payer clients, alongside health information management. Member engagement services cover reward and incentive programs and customer and member services designed to support retention and satisfaction. Back office operations and advisory and consulting round out the offering, along with compliance oversight and support for quality and star ratings initiatives. Convey Health Solutions works with health plans and payers operating in the Medicare, Medicaid, health insurance exchange and commercial markets, along with provider organizations pursuing strategic and operational support. The company states that plans covering 19% of Medicare lives use its services, and that seven of the top 20 health plans are among its clients, placing the healthcare and health insurance industries served by this listing squarely in the government-sponsored and regulated payer space. Convey Health Solutions has operated in this space since 2001, giving it 25 years of experience with CMS enrollment rules and payer compliance requirements. The company reports processing more than 2.2 billion transactions per year and holds a Top 3 KLAS rating for risk adjustment and analytics services, with global recognition noted for health information management. Its family of companies includes Pareto Intelligence, which provides risk adjustment analytics, rewards and incentives, and quality and health equity services through a dedicated technology platform. For healthcare payers evaluating outsourcing partners with deep Medicare and CMS compliance experience, the Mandaluyong City site of Convey Health Solutions Philippines, Inc. Offers a direct link into this specialized services organization.

Creative Connections & Commons Inc. (CCC) is a professional translation and localization company based in Davao City, Philippines, serving clients across more than 50 languages. Businesses that need accurate, culturally adapted content, multilingual customer support, or AI training data can rely on CCC as a single outsourcing partner across industries including legal, medical, technical, and marketing. CCC's service range goes well beyond standard translation. The company handles manga translation, typesetting, and localization for publishers; game localization for international markets; and end-to-end multilingual AI data services covering conversational datasets, speech collection, MTPE, and domain-specific corpora for LLM and voice assistant development. Customer support is available via email, chat, and voice, making CCC a capable BPO Philippines partner for companies that need multilingual front-line coverage without building an in-house team. With a certified, quality-assured process and a client-first approach, CCC brings the precision that regulated industries demand alongside the flexibility that creative and tech sectors need. Reach out to discuss your language or outsourcing requirements and request a quote.

CSS Corp. Is a business process outsourcing and IT services provider with a site in Taguig. Its global website now presents the company under the name Movate, with an AI platform it calls Mova iO, but for outsourcing buyers the offer is the same: contact center support paired with IT and AI-enabled technology work delivered by one provider, rather than sourcing agents and technologists separately. The listing's service lines cover Customer Support, Technical Support, IT Outsourcing, Back Office, Salesforce and CRM Services, and Data Analytics, alongside AI and Digital Transformation work. On its own site, CSS Corp groups this delivery into applied AI services, AI-native engineering, data and insights, digital customer experience, enterprise product services, and AI-powered enterprise operations, which points to a shift from staffing-based support toward automation and technology-led delivery sitting alongside the traditional contact center services. CSS Corp is positioned for enterprise clients in Retail, Healthcare, Energy, Technology, and Software & SaaS, the industries carried on its Taguig listing. Its corporate site also names retail and e-commerce, technology, finance, manufacturing, consumer packaged goods, telecom, automotive, sports and gaming, and health and insurance among the sectors it works with, suggesting a client base built around large, technology-dependent enterprises rather than small local businesses. Operationally, the company runs its automation and AI work through Mova iO, a platform connecting engineering, operations, data, customer experience, and workforce delivery (referred to on the site as Mova iO Gig) under one system. This is the mechanism the company describes for tying data, automation, and human agents together across its service lines, rather than treating AI as a bolt-on to standard contact center work. For buyers comparing outsourcing and IT partners with a presence in Taguig, CSS Corp combines contact center operations, back office processing, CRM and analytics work, and AI-enabled enterprise technology services under a single engagement.

DACAMP IT Services deploys dedicated Philippine back-office pods for startups and mid-market enterprises that need operational capacity without building it in-house. The company focuses on managed 15-to-20 seat teams that adopt a client's internal workflows from day one, functioning as a direct extension of the client's operations rather than a generic outsourcing vendor. The service portfolio covers four areas. General BPO and admin support includes multi-channel Tier-1 helpdesk, live chat, inbound email management, executive scheduling, and CRM data hygiene, running on platforms like Zendesk, Freshdesk, HubSpot, and Salesforce. For document-heavy work, DACAMP's back-office teams handle bill of lading and freight manifest parsing, medical claim and invoice indexing, lease and contract term extraction, and database deduplication using dual-key entry verification. E-commerce and catalog operations teams manage multi-platform SKU creation, product taxonomy tagging, inventory reconciliation, and media formatting across Shopify, Amazon Seller Central, WooCommerce, Lazada, Shopee, and TikTok. The fourth service is AI and computer vision annotation: full-time annotators produce labeled training datasets covering 2D/3D bounding boxes, polygon segmentation, video object tracking, keypoint labeling, audio transcription QA, and GIS boundary markup, all from physically air-gapped workstations. The clients DACAMP targets include e-commerce platforms managing high-volume product catalogs, logistics companies that need clean freight data processed at speed, SaaS and AI teams building machine learning models that require consistently labeled training data, and healthcare or fintech businesses with document-intensive back-office workflows. What distinguishes the operational setup: annotation and sensitive data work runs on air-gapped workstations with disabled media ports and mandatory NDAs. New clients can test the setup with a 48-hour pilot before committing to a long-term arrangement. The company targets 99%+ accuracy SLAs across catalog, document, and admin workflows, and the pod structure is designed to absorb custom SOPs quickly rather than forcing clients into a standardized process. For companies exploring BPO Philippines options, customer support outsourcing, or call center Philippines coverage, DACAMP's pod model offers a way to add structured back-office capacity without a long ramp-up. Contact the team through their website to discuss your operational scope and request a pilot.

Datamatics Philippines is the Philippine delivery arm of Datamatics, providing AI-enabled customer experience, back-office and business process management, finance and accounting, healthcare processing, technical support, analytics, and digital/IT managed services to global enterprises. Its Philippine operations combine skilled human teams with automation, Generative AI, and Agentic AI to deliver scalable customer support and digital operations.

E-TeleConnect, Inc. Is a Philippines-based call center and BPO founded in 2012, operating from Olivarez Business Park in Parañaque City and a second site in Los Baños, Laguna. The company delivers customer support, medical and dental billing, technical support, outbound sales, and back office outsourcing, with a management team carrying decades of hands-on experience in US directory assistance, inbound and outbound sales, and customer care operations. ETC handles the kind of work that quietly costs businesses time and money: insurance claims and follow-ups for healthcare providers, appointment scheduling, data encoding, document management, and accounting. Agents are available around the clock, and the company's facilities are fully redundant, so clients get consistent coverage without gaps. Being part of the Olivarez Group of Companies, which has operated in the Philippines for more than 30 years, adds a layer of institutional stability that smaller independent providers rarely offer. For businesses looking to reduce overhead and build a reliable offshore customer support or back office operation, E-TeleConnect is worth a conversation. Reach out to request a quote or learn more about how ETC can work as an extension of your team.

EData Services Phils, Inc. Is the Taguig-based operations arm of eData Services, a health information management and outsourcing company serving healthcare providers, law firms, and insurance carriers across the United States. The Philippines operation is based at Ten West Campus in Fort Bonifacio, Taguig City. Buyers working with this location gain access to a large, specialized workforce trained in medical, legal, and insurance documentation work, backed by more than 25 years of industry experience at the parent company. The Taguig team supports a broad range of health information management services, including medical records summaries, medical record analysis, and medical report editing, along with medical and legal transcription, deposition summaries, and AMA impairment ratings. Additional service lines include virtual medical scribes and virtual medical office assistants, insurance claims support, utilization reviews, decision support tool management, data entry, sub rosa surveillance film summaries, and medical revenue cycle management. Clients fall into three main groups: health care providers, legal professionals, and insurance carriers. EData Services describes its typical clients as doctors, lawyers, insurance companies, and forensic engineers working with large volumes of medical-legal documentation. Across its client base, the company has indexed, summarized, analyzed, and excerpted more than 50 million medical records, depositions, and legal documents. This site is part of a multi-location delivery model for eData Services, which is American owned and operated with headquarters in Beverly Hills, California, and an additional operation in Guadalajara, Mexico. Company-wide, eData Services employs more than 600 medical, legal, insurance, and financial experts serving more than 800 clients, with services available 24 hours a day, seven days a week. The company states it is HIPAA-compliant and uses Microsoft Azure Cloud to help protect client data. Provides the Philippines-based staffing and processing capacity behind this work, supporting healthcare, legal, and insurance organizations in the United States that need documentation and back-office support handled at scale.

Emapta is a Philippine-based outsourcing provider that builds dedicated offshore teams for businesses looking to grow without the overhead of traditional hiring. Operating from its Makati City office in the JAKA Building, Legazpi Village, Emapta gives clients direct control over their staff while handling all the local compliance, payroll, and facilities management behind the scenes. The model works well for companies that want the cost advantages of BPO Philippines without surrendering oversight of their team. Clients hire, train, and manage their people directly. Emapta handles the infrastructure. Services span customer support, back office operations, IT outsourcing, finance and accounting, technical support, and virtual assistant roles, making it a practical fit for growing businesses that need skilled professionals in the Philippines quickly. If you are evaluating outsourcing partners in Makati City or comparing call center Philippines options for your next expansion, Emapta is worth a conversation. Reach out to explore how their staff leasing model could work for your team.

EmpireOneCX is a Philippines-based BPO delivering AI-assisted customer experience and business process outsourcing services to organizations across North America, Asia, and global markets. The company provides customer support outsourcing, back office support, finance and accounting BPO, QA services, recruitment and workforce support, and broader AI-assisted BPO solutions, making it a strong option for businesses looking to consolidate multiple outsourcing needs under one partner. What makes EmpireOneCX stand out in the BPO Philippines market is its verifiable compliance posture. The company holds ISO/IEC 27001:2022 certification and maintains SOC 2 Type II verified controls, PCI DSS alignment, HIPAA compliance, and GDPR compliance. That combination covers the security and privacy requirements most common in healthcare, financial services, and data-sensitive industries. Clients report efficiency gains of 35% to 60% through the company's intelligent automation layer, and the firm carries a 4.8/5 client satisfaction score from enterprise partners. Teams are fully dedicated and non-shared, with a typical onboarding window of two to four weeks. If you need a reliable outsourcing partner in the Philippines with a documented compliance record and dedicated offshore teams, contact EmpireOneCX to request a quote or discuss your requirements.

Everise is a global customer experience company with a strong delivery hub in Taguig, Philippines, built to help brands connect with their customers at every touchpoint. As a full-service BPO Philippines operation, Everise combines skilled Filipino talent with technology-enabled workflows to deliver customer support, technical support, and back office solutions that scale with demand. The company serves clients across healthcare, technology, and consumer sectors, making it a go-to outsourcing partner for businesses that need reliable, high-quality service without the overhead of building in-house teams. From call center Philippines operations handling complex inbound inquiries to AI-ready BPO processes designed for modern digital environments, Everise covers the full customer journey. With a 4-star rating from nearly 100 employee reviews, the Taguig site reflects a workplace culture that attracts and retains capable agents. If you are evaluating outsourcing partners in the Philippines, Everise is worth a closer look. Reach out to request more information or start a conversation about your specific needs.

At Everise, your voice matters. Your empathy creates real change: one interaction, one moment, one person at a time. We combine patient-centered AI with empathetic, healthcare-trained agents to deliver a seamless end-to-end patient experience from appointment scheduling to ongoing support. This helps healthcare payers, providers, PBMs, and life sciences organizations deliver better care, reduce complexity, and drive sustainable growth. We deliver end-to-end support across policy servicing, licensed sales, FNOL, claims intake, and technical assistance. By combining insurance-trained teams, surge-ready operations, and technology-enabled delivery, we help P&C insurers maintain consistency, compliance, and service continuity during peak demand and high-impact events. We combine human care with technology-enabled delivery to provide end-to-end utility services across customer support, dispatch, and back-office operations. This approach helps utilities maintain compliance, ensure equitable access, and deliver reliable service before, during, and after high-impact events. We deliver global services across customer service, recovery workflows, workforce flexibility, and performance management. This helps hotel chains and airlines maintain continuity, speed, and consistent service during peak demand and service disruptions. We transform complexity into clarity. Our approach cuts through noise, delivering human-centered solutions that turn every interaction into an opportunity for meaningful engagement.

Generate and qualify leads, set appointments, and consummate sales. Conduct studies and promote special events and product launches. Optimize your operations and improve customer service with our end-to-end logistics support. From real-time tracking and order management to customer inquiries and back-office solutions for the Supply Chain industry. "Ten years ago, we were using a call center in Costa Rica to handle all of our inbound and outbound calls for financial loan applications. In 2011, we decided to hire Select VoiceCom as a second center for operational reasons. They ended up costing us 20% less than the Costa Rica center and have done a great job since then. Our business is seasonal, and SVC has been able to ramp up and down quickly when needed. They have a great management team that has been very responsive to our ever-changing needs, and we highly recommend them." "We had never used a call center in the Philippines before working with Select VoiceCom. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after interviewing the proposed customer support team. They all sounded great and had extensive prior customer support experience. Our clients have been really happy with the service, and with the low hourly rate, we were able to double our support hours to 16 hours a day." "Our sales margins are slim, and we struggled to build a reliable in-house sales team. We started working with SVC for live transfers of interested prospects to our in-house team for closing. Very quickly, we began training the SVC 'fronters' to close sales for us at a small fraction of the cost of our in-house team. We have since moved almost all of our sales to SVC and have seen a significant boost in our bottom line." "We were really impressed with Select VoiceCom's ability to ramp up a MS Windows tech support account from zero to 150 agents in just five months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents who were often underqualified and unreliable. We cut our tech support costs in half while dramatically improving agent skills and reliability. Many of the agents SVC recruited had previously worked at large centers on accounts for major companies like Dell, Microsoft, Lexmark, and AT&T."