Healthcare BPO Companies in the Philippines

We Don’t Just Advise on the Mission. We Hard-Code the Endurance Required to Achieve It. The story of DBA Advisory began with a simple, disruptive observation: the global economy was drowning in advice but starving for execution. We watched as brilliant strategies died on the vine, suffocated by “Administrative Noise” and the friction of manual governance. We saw leaders of global institutions, healthcare pioneers, and legacy family offices held back not by a lack of vision, but by the weight of their own operational complexity. DBA decided to change the narrative. We stopped asking “What should you do?” and started asking “How do we ensure it is done?” Your leadership team’s most valuable asset is their Time. Every hour spent navigating administrative friction is an hour lost to strategic growth. DBA Advisory exists to reclaim that time. We manage the “Essential Complexity” of your governance, finance, and workforce operations so that you can focus exclusively on the “Strategic Mandate” that defines your legacy. We don’t believe in the “junior analyst” model. Our story is written by Surgical Integration Teams, veteran subject matter experts who step into your back office and treat it as a high-performance engine, turning a cost center into a competitive shield.

E-TeleConnect, Inc. Is a Philippines-based call center and BPO founded in 2012, operating from Olivarez Business Park in Parañaque City and a second site in Los Baños, Laguna. The company delivers customer support, medical and dental billing, technical support, outbound sales, and back office outsourcing, with a management team carrying decades of hands-on experience in US directory assistance, inbound and outbound sales, and customer care operations. ETC handles the kind of work that quietly costs businesses time and money: insurance claims and follow-ups for healthcare providers, appointment scheduling, data encoding, document management, and accounting. Agents are available around the clock, and the company's facilities are fully redundant, so clients get consistent coverage without gaps. Being part of the Olivarez Group of Companies, which has operated in the Philippines for more than 30 years, adds a layer of institutional stability that smaller independent providers rarely offer. For businesses looking to reduce overhead and build a reliable offshore customer support or back office operation, E-TeleConnect is worth a conversation. Reach out to request a quote or learn more about how ETC can work as an extension of your team.

With over 500 medical professionals, we tailor our solutions to match your needs and contain your costs. 24 hours a day - 7 days a week We’ve perfected the process of keeping your information secure and organized, so that you can concentrate on what you do best. With experts in every field, we are able to understand your needs, help you create an optimal, custom solution, and implement it flawlessly, every time. Every doctor, lawyer, insurance company or forensic engineer is unique. The same is true for each of our services. We’ve indexed, summarized, analyzed and excerpted over 50 million medical records, depositions, and legal documents and we do that by integrating into your workflow and acting as an extension of your in house team, rather than a separate entity. Our goal is to support your business and growth while saving you money. EData services has been my go-to resource since I opened my private practice, more than 15 years ago. Growing to eight employees and two busy locations would have been impossible without the use and flexibility of eData’s services. EData offers front and back office manpower on an as needed basis, sparing me from hiring additional staff who might be busy at times but unproductive on “slow days.” I have been able to meet with key employees at eData via web conference and in person in my office. The staff is eager to shape their work to accommodate my needs and style. Whenever adjustments are necessary, I have found eData’s staff to be extraordinary customer-centered, bending over backwards to maintain excellence in the work product. Dealing with eData staff is like stepping back in time, to the days of old-fashioned customer service and the attitude of the “customer is always right.” JEFFREY A. HIRSCH, M. D. Board Certified in Internal Medicine Assistant Clinical Professor of Medicine UCLA School of Medicine.

Emapta is a Philippine-based outsourcing provider that builds dedicated offshore teams for businesses looking to grow without the overhead of traditional hiring. Operating from its Makati City office in the JAKA Building, Legazpi Village, Emapta gives clients direct control over their staff while handling all the local compliance, payroll, and facilities management behind the scenes. The model works well for companies that want the cost advantages of BPO Philippines without surrendering oversight of their team. Clients hire, train, and manage their people directly. Emapta handles the infrastructure. Services span customer support, back office operations, IT outsourcing, finance and accounting, technical support, and virtual assistant roles, making it a practical fit for growing businesses that need skilled professionals in the Philippines quickly. If you are evaluating outsourcing partners in Makati City or comparing call center Philippines options for your next expansion, Emapta is worth a conversation. Reach out to explore how their staff leasing model could work for your team.

EmpireOneCX is a Philippines-based BPO delivering AI-assisted customer experience and business process outsourcing services to organizations across North America, Asia, and global markets. The company provides customer support outsourcing, back office support, finance and accounting BPO, QA services, recruitment and workforce support, and broader AI-assisted BPO solutions, making it a strong option for businesses looking to consolidate multiple outsourcing needs under one partner. What makes EmpireOneCX stand out in the BPO Philippines market is its verifiable compliance posture. The company holds ISO/IEC 27001:2022 certification and maintains SOC 2 Type II verified controls, PCI DSS alignment, HIPAA compliance, and GDPR compliance. That combination covers the security and privacy requirements most common in healthcare, financial services, and data-sensitive industries. Clients report efficiency gains of 35% to 60% through the company's intelligent automation layer, and the firm carries a 4.8/5 client satisfaction score from enterprise partners. Teams are fully dedicated and non-shared, with a typical onboarding window of two to four weeks. If you need a reliable outsourcing partner in the Philippines with a documented compliance record and dedicated offshore teams, contact EmpireOneCX to request a quote or discuss your requirements.

EPLDT Vitro Data Center delivers enterprise data center and managed IT services to businesses across the Philippines, including the country's fast-growing BPO and outsourcing sector. Operating from its Pasig facility, ePLDT Vitro provides colocation, cloud solutions, managed network services, and disaster recovery infrastructure that organizations depend on for round-the-clock reliability. For call center Philippines operators and back-office teams, infrastructure performance directly affects client outcomes. EPLDT Vitro gives BPO Philippines companies the uptime, physical security, and connectivity they need to meet service level agreements without maintaining their own data center. The managed services team handles monitoring, incident response, and cybersecurity so internal IT departments can focus on core work. EPLDT Vitro serves clients across telecommunications, financial services, healthcare, government, and the wider outsourcing industry. Reach out to explore colocation packages, managed service tiers, or cloud connectivity options suited to your operation.

I am a service-oriented Virtual Assistant (VA) based in Davao City, Philippines, with 11 successful years of experience supporting real estate professionals across the United States, providing a wide range of administrative and technical services. Over the past two years, I have also worked as a medical virtual assistant, delivering administrative and technical support to clients in the healthcare sector in Australia and the UK. Currently, I am expanding my portfolio by adding SEO services to further enhance the value I provide to my clients. Partnering with a skilled Filipino Virtual Assistant and SEO specialist makes it easier to scale your business and boost your online presence. The Philippines is known for producing professionals who are hardworking, dedicated, and possess exceptional communication skills, making it a hub for top-notch virtual support. With over 13 years of experience, I bring a versatile skill set across multiple VA niches, including real estate, medical, and SEO. I adapt quickly to new systems, am highly trainable, and consistently deliver precise, efficient results that meet the highest standards and deadlines. Beyond technical execution, I prioritize proactive communication and seamless collaboration to ensure smooth workflows and stress-free project management. By choosing to work with me, you gain top-tier talent at competitive rates, allowing you to focus on growing your business while your digital marketing, administrative tasks, and online presence are handled professionally, efficiently, and with care. Your potential customers are likely searching for your products and services right now, but success depends on whether they find you before your competitors. To help you stay ahead, I’m proud to introduce SEO as a new service I now offer to help clients increase their online visibility, attract more leads, and drive sustainable business growth. I offer these services both as a Virtual Assistant and as an SEO specialist. I offer a full SEO service package that includes benchmarking, keyword research, website audits, on-page optimization, off-page optimization, and reporting and data analysis. I also offer individual services. Below are the SEO services I provide individually.

Everise is a global customer experience company with a strong delivery hub in Taguig, Philippines, built to help brands connect with their customers at every touchpoint. As a full-service BPO Philippines operation, Everise combines skilled Filipino talent with technology-enabled workflows to deliver customer support, technical support, and back office solutions that scale with demand. The company serves clients across healthcare, technology, and consumer sectors, making it a go-to outsourcing partner for businesses that need reliable, high-quality service without the overhead of building in-house teams. From call center Philippines operations handling complex inbound inquiries to AI-ready BPO processes designed for modern digital environments, Everise covers the full customer journey. With a 4-star rating from nearly 100 employee reviews, the Taguig site reflects a workplace culture that attracts and retains capable agents. If you are evaluating outsourcing partners in the Philippines, Everise is worth a closer look. Reach out to request more information or start a conversation about your specific needs.

At Everise, your voice matters. Your empathy creates real change: one interaction, one moment, one person at a time. We combine patient-centered AI with empathetic, healthcare-trained agents to deliver a seamless end-to-end patient experience from appointment scheduling to ongoing support. This helps healthcare payers, providers, PBMs, and life sciences organizations deliver better care, reduce complexity, and drive sustainable growth. We deliver end-to-end support across policy servicing, licensed sales, FNOL, claims intake, and technical assistance. By combining insurance-trained teams, surge-ready operations, and technology-enabled delivery, we help P&C insurers maintain consistency, compliance, and service continuity during peak demand and high-impact events. We combine human care with technology-enabled delivery to provide end-to-end utility services across customer support, dispatch, and back-office operations. This approach helps utilities maintain compliance, ensure equitable access, and deliver reliable service before, during, and after high-impact events. We deliver global services across customer service, recovery workflows, workforce flexibility, and performance management. This helps hotel chains and airlines maintain continuity, speed, and consistent service during peak demand and service disruptions. We transform complexity into clarity. Our approach cuts through noise, delivering human-centered solutions that turn every interaction into an opportunity for meaningful engagement.

Generate and qualify leads, set appointments, and consummate sales. Conduct studies and promote special events and product launches. Optimize your operations and improve customer service with our end-to-end logistics support. From real-time tracking and order management to customer inquiries and back-office solutions for the Supply Chain industry. "Ten years ago, we were using a call center in Costa Rica to handle all of our inbound and outbound calls for financial loan applications. In 2011, we decided to hire Select VoiceCom as a second center for operational reasons. They ended up costing us 20% less than the Costa Rica center and have done a great job since then. Our business is seasonal, and SVC has been able to ramp up and down quickly when needed. They have a great management team that has been very responsive to our ever-changing needs, and we highly recommend them." "We had never used a call center in the Philippines before working with Select VoiceCom. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after interviewing the proposed customer support team. They all sounded great and had extensive prior customer support experience. Our clients have been really happy with the service, and with the low hourly rate, we were able to double our support hours to 16 hours a day." "Our sales margins are slim, and we struggled to build a reliable in-house sales team. We started working with SVC for live transfers of interested prospects to our in-house team for closing. Very quickly, we began training the SVC 'fronters' to close sales for us at a small fraction of the cost of our in-house team. We have since moved almost all of our sales to SVC and have seen a significant boost in our bottom line." "We were really impressed with Select VoiceCom's ability to ramp up a MS Windows tech support account from zero to 150 agents in just five months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents who were often underqualified and unreliable. We cut our tech support costs in half while dramatically improving agent skills and reliability. Many of the agents SVC recruited had previously worked at large centers on accounts for major companies like Dell, Microsoft, Lexmark, and AT&T."

Every moment is people-led for us. We celebrate and invest in having diverse people and thinking to develop a culture of engagement, recognition and learning in everything we do. We are reinventing CX based on our operational expertise. We deliver core CX capabilities, specialized and advanced services, and expert advice to improve the agent and agentic workforce. While many technology companies and system integrators are expanding into the CX space, delivering great customer experience requires more than software. It requires deep operational expertise. We combine high-quality talent, proven CX operations and a solution-based approach to solve problems – not just implement tools. Our clients consistently recognize our agent quality, hands-on expertise and ability to be agile to meet their needs as the difference between a vendor and true CX partner. We maintain compliance with global data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1&2, TISAX and apply rigorous security standards across every delivery location. As your strategic partner, we work closely with your team to understand your specific security requirements and deploy the right protections for your brand’s data. Yes. Our delivery model is built to scale – whether you’re a growing brand entering new markets or a global enterprise managing CX across dozens of countries and languages. We operate in 45 countries with 130K+ associates, giving us the infrastructure to handle large-scale, complex programs while staying flexible enough to adapt to smaller, fast-moving teams. The same quality standards apply regardless of size. We believe that AI & technology innovation is about more than adding new tools, it’s about changing how things are done. And, we have the operational experience to turn tools into real impact. We focus on how things like AI and agentic enable agents, enhance core services, optimize operations and can deliver meaningful automation end-to-end. And, we invest in our purpose-built technology ecosystem to make this complicated space easier for clients. We do the hard work of bringing together leading third-party partners with proprietary technology and foundational digital capabilities so technology is working for you to deliver end-to-end CX growth.

Fusion CX operates one of the largest enterprise-grade Philippines call center networks in the country, 3,000+ production seats across four delivery centers in Manila, Cebu, Silang, and Legazpi, supporting global brands in healthcare, BFSI, retail, telecom, travel, and high-tech. Backed by a publicly listed parent with 41 delivery centers across 12 countries, 28+ supported languages, and 20,000+ employees, we combine deep local talent with global delivery resilience. Our customer service outsourcing in the Philippines spans voice, chat, email, and social, engineered for omnichannel CX and underpinned by AI-driven quality management, real-time analytics, and continuous optimization. Whether you need 30 seats for a launch program or 1,000+ for full lifecycle CX, we build a call center in the Philippines that flexes with your roadmap and ramps in as little as 30 days. Every seat in our Philippines BPO operation is wired into a closed-loop AI quality stack: 100% call coverage, automated scoring, sentiment and intent detection, and real-time supervisor nudges. Enterprises gain full visibility into agent behavior, customer interactions, and outcome economics, replacing sampled QA with always-on assurance. Most enterprises don't pick one country, they pick the right mix. Here's how the three leading outsourcing regions compare when choosing a call center in the Philippines versus alternatives: Our Philippines call center provides unparalleled customer support for real-time inquiries, complaints, and requests. Customer satisfaction is ensured through trained agents who excel in communication and empathy. With 24/7 availability, customers receive the timely attention they deserve, strengthening loyalty and brand trust. Increase conversions with Fusion CX’s sales support services. Our team professionally engages prospects and customers from pre-sale inquiries to post-sale follow-ups. We create a seamless buying experience that fosters customer trust and long-term relationships by addressing questions, recommending products, and solving issues.