Technical Support Companies in the Philippines

We build and manage high-performing teams in the Philippines, so you can focus on growth. Australian owned, Filipino managed. Globally competitive. Liam Bal is the Chairman and co-founder of Regent BP, an Australian-owned offshore staffing solutions company headquartered in Cebu, Philippines. Since founding the company, Liam has been the driving force behind Regent's vision to deliver high-quality, cost-effective business process outsourcing services that bridge Australian businesses with top-tier Filipino talent. Based in Australia, Liam brings a strong business acumen and a deep understanding of what Australian companies need from an offshore partner, reliability, transparency, and genuine service quality. His hands-on, founder-led approach has shaped Regent's culture from the ground up, fostering a people-first environment that values both its clients and its team members in Cebu. Under Liam's chairmanship, Regent BP has grown into a trusted outsourcing partner for businesses across Australia, offering tailored staffing solutions across a wide range of industries and functions. His vision continues to guide the company's expansion, ensuring Regent remains true to its founding principles while evolving to meet the demands of a dynamic global marketplace. Ana Marie's leadership is forged from nearly two decades of BPO experience. Since 2007, she's risen from frontline service to CEO, gaining an exhaustive understanding of how successful businesses operate. At Regent's helm, Ana Marie helps small businesses maximize potential through smarter, value-driven operations. Her mission: align Australian partners' visionary goals with top-tier Filipino talent.

REST Solution Philippines gives businesses in Muntinlupa and beyond a dedicated team of 80 IT professionals ready to handle everything from daily support tickets to long-term cybersecurity strategy. The focus is simple: keep your systems running, your data protected, and your team free to focus on the work that matters. As a managed IT services provider operating in the BPO Philippines space, REST Solution covers the full spectrum of IT outsourcing, including helpdesk support, infrastructure management, and security oversight. Whether you need ongoing technical support or a strategic partner to manage your IT environment end-to-end, the team is built to handle it. For companies exploring outsourcing options in the Philippines, REST Solution offers a practical, no-fuss approach to IT management backed by a sizable, experienced team. Reach out to discuss your requirements or request a quote.

ResultsCX operates customer experience programs for major U. S. Brands from multiple sites across Metro Manila, and the Alaska Campus in Quezon City is one of five delivery locations the company runs in the Philippines. For businesses looking to outsource customer-facing work without sacrificing brand consistency, this kind of multi-site footprint in a proven outsourcing market is a meaningful advantage. The Philippine operation handles real volume for real brands, which means the infrastructure and the teams are already stress-tested. The work ResultsCX delivers centers on customer support and care across voice and other channels. Their Philippine teams represent clients in healthcare, telecommunications, media and entertainment, and retail. These are industries where the stakes in a customer interaction are high. A billing dispute for a healthcare patient, a service outage call for a telecom subscriber, or a return inquiry for an online retailer all require agents who can think, not just follow a script. ResultsCX describes its people as creative and empathetic, which signals an intentional hire and training profile rather than a commodity agent model. The client base is primarily U. S. Brands, which shapes how the teams operate. English fluency, cultural alignment with American consumers, and coverage that accommodates U. S. Time zones are foundational to the service. Philippines-based call center operations have long been the preferred destination for U. S. Companies in these verticals, and ResultsCX has built its delivery model specifically around that use case rather than trying to serve every geography at once. With five sites across the Philippines, including Pasig, Q Plaza, Silver City, Alaska, and Alaskaland, clients have options if they need to scale or if they want redundancy built into their outsourcing arrangement. The Alaska Campus in Quezon City sits within that broader network, which means staffing flexibility and operational continuity are easier to manage than with a single-site provider. For companies evaluating BPO Philippines partners for customer support, back office, or AI-ready BPO programs, ResultsCX brings documented experience across demanding verticals. If you are exploring outsourcing options for your U. S. Brand, reaching out to their Philippines team is a reasonable next step.

RingCircle BPO, based in Davao City, Philippines, helps businesses cut labor costs by up to 70% without sacrificing quality. The company connects growing companies with trained Filipino agents who handle customer-facing and administrative work, freeing business owners to focus on what matters most: running and scaling their operations. The core offering spans three areas. Inbound customer support puts trained agents on the phones to handle product questions, technical issues, billing disputes, order tracking, and general inquiries. On the outbound side, the team conducts telemarketing and lead generation calls, markets products and services, schedules appointments, and runs surveys. Virtual assistants round out the service mix, taking on calendar management, email handling, social media account management, and research tasks. Together, these services cover the most common reasons businesses look to outsource in the first place. RingCircle has served over 300 clients and positions itself among the top-rated outsourcing providers in the Philippines. The company serves businesses in the United States and beyond, with a dedicated US contact number and a Philippines-based operations team available to support coordination across time zones. Whether a client needs a single virtual assistant or a small call center team, the setup is built to accommodate different scales and scopes. What distinguishes RingCircle from larger call center Philippines providers is its emphasis on agent readiness before day one. The company tailors agent training to each client's specific hiring requirements. This shortens onboarding, cuts the back-and-forth typical of outsourcing ramp-up periods, and helps ensure the customer experience stays consistent from the start. The agents are career-focused and committed for the long term, which matters when high turnover is a persistent problem across the contact center industry. For businesses considering BPO Philippines for the first time, RingCircle offers a practical entry point. The combination of customer support, virtual assistant services, and outbound calling lets clients consolidate multiple functions under one provider rather than juggling separate vendors. To learn more or request a quote, reach out at info@ringcircle.net or call the US line at +1 831 603 6450.

SBComp Inc. Is a BPO company based in Olongapo City in the Philippines, built around a focused specialty: delivering software development and customer technical support to companies in the amusement, hospitality, and entertainment sectors. For over ten years, SBComp has worked as a trusted outsourcing partner for organizations that need a team with genuine industry knowledge, not just generic call center capacity. The company offers two core service lines. The first is custom software development, where SBComp's engineers build and maintain specialized applications designed around client workflows and industry-specific requirements. The second is call center support, where trained specialists handle inbound customer and technical queries on behalf of clients. This dual capability means businesses can outsource both the technical infrastructure and the customer-facing side of their operations without splitting that work across multiple vendors. SBComp's most significant partnership is with Intercard, recognized globally as the leader in cashless payment systems for the amusement industry. As a dedicated BPO partner, SBComp has supported Intercard in delivering software and technical support to some of the largest names in entertainment and hospitality, including Carnival Cruise Lines, Royal Caribbean Cruise Lines, MGM Resorts, Circus Circus Las Vegas, and Power Station. These are high-volume, guest-facing operations where downtime and poor support have real consequences, and SBComp has served them consistently for over a decade. Building deep expertise in a specific vertical is a deliberate choice. Because SBComp's team understands the Intercard ecosystem and the broader amusement technology landscape, clients avoid the long ramp-up times typical of general-purpose outsourcing engagements. The support staff already know the systems, the terminology, and the common failure points, which translates into faster resolution and less friction at the start of an engagement. For businesses looking to outsource software development or customer support in the Philippines, SBComp offers a practical and affordable alternative to building internal teams. Reach out to discuss what a back-office or call center Philippines partnership with SBComp could look like for your organization.

Maximize your business potential with our modern technology solutions. Contact us to accelerate your growth today. At SD Solutions, we understand that technology is the key to driving business growth and success. That's why we offer a wide range of information technology services designed to help you achieve your goals and reach new heights. From custom business applications to cloud services, data and integration, and managed services, our team of experts is here to help you every step of the way. We understand that no two businesses are the same, which is why we work closely with you to create tailored solutions that meet your unique needs and challenges. With SD Solutions by your side, you'll be able to accelerate your business and fuel your growth like never before. From increasing efficiency to streamlining processes, and unlocking new opportunities, our technology solutions are designed to help you succeed. Don't let technology hold you back. Let us help you unleash your full potential and achieve your goals. We’ll make sure that the IT infrastructure of your business is up-to-date, secured and reliable. SD Solutions is always at your service.

Generate and qualify leads, set appointments, and consummate sales. Conduct studies and promote special events and product launches. Optimize your operations and improve customer service with our end-to-end logistics support. From real-time tracking and order management to customer inquiries and back-office solutions for the Supply Chain industry. "Ten years ago, we were using a call center in Costa Rica to handle all of our inbound and outbound calls for financial loan applications. In 2011, we decided to hire Select VoiceCom as a second center for operational reasons. They ended up costing us 20% less than the Costa Rica center and have done a great job since then. Our business is seasonal, and SVC has been able to ramp up and down quickly when needed. They have a great management team that has been very responsive to our ever-changing needs, and we highly recommend them." "We had never used a call center in the Philippines before working with Select VoiceCom. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after interviewing the proposed customer support team. They all sounded great and had extensive prior customer support experience. Our clients have been really happy with the service, and with the low hourly rate, we were able to double our support hours to 16 hours a day." "Our sales margins are slim, and we struggled to build a reliable in-house sales team. We started working with SVC for live transfers of interested prospects to our in-house team for closing. Very quickly, we began training the SVC 'fronters' to close sales for us at a small fraction of the cost of our in-house team. We have since moved almost all of our sales to SVC and have seen a significant boost in our bottom line." "We were really impressed with Select VoiceCom's ability to ramp up a MS Windows tech support account from zero to 150 agents in just five months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents who were often underqualified and unreliable. We cut our tech support costs in half while dramatically improving agent skills and reliability. Many of the agents SVC recruited had previously worked at large centers on accounts for major companies like Dell, Microsoft, Lexmark, and AT&T."

Whether your customer calls ARE your business or a by-product of your business, support often makes or breaks a company. However, the problems of support often begin with your support agents: We understand why keeping support ‘in-house’ is important to many, but it’s less and less economical as your grow. So how to you balance your customers needs with your need to have a life? Our decades of support experience in the ISP, MSP and BPO industries means that we can handle just about anything…quickly and efficiently. But it also means that you can trust us to handle your customers as the important people they are to you. We know…it should go without saying… but if you’re going to outsource your calls, it should save you money over doing it in-house. It’s simple ‘economy of scale’ economics at work here. When your customers need you, they want you now. Our Agents are ready 24/7/365 to take their calls and provide a solution. No waiting for an email or voicemail to be responded to. We’re here right now, so you don’t have to be.. Data drives decisions. Our weekly customizable reports provide actionable data. We help you gain the necessary insight into what drives all of your calls so that you can make positive changes.

Sethan Tech is a Philippines-based outsourcing provider headquartered in the heart of Makati CBD, one of the country's premier business districts. Companies looking to reduce overhead and scale operations efficiently will find a capable partner here, with services spanning customer support, back office processing, and more. Being based in Makati puts Sethan Tech close to the talent, infrastructure, and connectivity that make the Philippines a top destination for BPO outsourcing. Whether you need a dedicated call center Philippines team, reliable data entry support, or flexible virtual assistant coverage, the team is built to adapt to your workflow rather than the other way around. If you're evaluating outsourcing partners in the Philippines and want to explore what Sethan Tech can do for your business, reach out directly to request a quote or learn more about available service packages.

Every moment is people-led for us. We celebrate and invest in having diverse people and thinking to develop a culture of engagement, recognition and learning in everything we do. We are reinventing CX based on our operational expertise. We deliver core CX capabilities, specialized and advanced services, and expert advice to improve the agent and agentic workforce. While many technology companies and system integrators are expanding into the CX space, delivering great customer experience requires more than software. It requires deep operational expertise. We combine high-quality talent, proven CX operations and a solution-based approach to solve problems – not just implement tools. Our clients consistently recognize our agent quality, hands-on expertise and ability to be agile to meet their needs as the difference between a vendor and true CX partner. We maintain compliance with global data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1&2, TISAX and apply rigorous security standards across every delivery location. As your strategic partner, we work closely with your team to understand your specific security requirements and deploy the right protections for your brand’s data. Yes. Our delivery model is built to scale – whether you’re a growing brand entering new markets or a global enterprise managing CX across dozens of countries and languages. We operate in 45 countries with 130K+ associates, giving us the infrastructure to handle large-scale, complex programs while staying flexible enough to adapt to smaller, fast-moving teams. The same quality standards apply regardless of size. We believe that AI & technology innovation is about more than adding new tools, it’s about changing how things are done. And, we have the operational experience to turn tools into real impact. We focus on how things like AI and agentic enable agents, enhance core services, optimize operations and can deliver meaningful automation end-to-end. And, we invest in our purpose-built technology ecosystem to make this complicated space easier for clients. We do the hard work of bringing together leading third-party partners with proprietary technology and foundational digital capabilities so technology is working for you to deliver end-to-end CX growth.

Hire global talent without borders, legal risk, or delays. Whether you’re scaling quickly or entering new markets, Smart Outsourcing Solution (SOS) helps you build and manage high-performing remote teams, without the burden of setting up a local entity. An Employer of Record (EOR) is a global hiring solution that allows you to legally employ staff in other countries without creating a local company. The EOR becomes the legal employer, handling all compliance, payroll, contracts, and HR obligations, while you manage the day-to-day work. Using an Employer of Record allows companies to hire employees in new countries without establishing a local subsidiary. Whether you need one executive assistant or a 50-person development team, we help you hire, manage, and retain top offshore professionals. We offer: Martin helps founders build compliant remote teams in the Philippines and lead in AI search visibility. At SOS, he drives fast-track EOR solutions and Build-Operate-Transfer teams, drawing on a career in CX and digital transformation with global brands like Telstra, Vodafone, and Shell. Phil Murphy is a BPO and outsourcing leader with 30+ years’ experience across Australia, the Philippines, and the UK, including 12 years managing teams of up to 10,000 in the Philippines. As Co-Founder of Smart Outsourcing Solution, he delivers Employer of Record (EOR) and Contractor of Record (COR) services, helping global companies scale remote teams compliantly across travel, IT, banking and finance, telecommunications, energy, retail, and healthcare. Smart Outsourcing Solution (SOS) is trusted by startups, scaleups, and enterprises around the world. From fintech and SaaS to eCommerce and legal services, our clients rely on us to deliver compliant, high-performing offshore teams at scale.

Sortr is a boutique offshore staffing and outsourcing provider that connects Australian businesses with experienced remote professionals based in the Philippines. Rather than simply placing workers, Sortr manages the full support structure, from recruitment and onboarding through to ongoing HR and compliance, so clients can focus on their core operations without building internal overhead. The service range covers both back office and customer-facing functions. Virtual assistants handle inbox and calendar management, data entry, document preparation, and research. Customer support teams respond to inquiries across phone, email, and chat, manage order processing and returns, and keep response times consistent even outside regular business hours. Sales support staff run outbound calling campaigns for lead generation, follow up on quotes and inquiries, qualify prospects, book appointments, and maintain CRM records. On the financial side, bookkeepers manage account reconciliation, accounts payable and receivable, expense tracking, and monthly reporting. Payroll officers handle wage processing, tax withholdings, superannuation contributions, leave management, and compliance documentation. Sortr also places staff in technical roles including CAD drafting, IT support, and web development, extending its reach well beyond standard back-office outsourcing. Clients have included a solar energy company, a professional services firm, and an advisory business. A CFO in energy described the offshore staff as experienced professionals who became integral to their team. A director in professional services highlighted the quality and dedication of their customer service representatives. A business owner in advisory credited their virtual assistant with clearing the admin load that had been pulling them away from client work. What distinguishes Sortr from larger BPO Philippines operations is the scale and transparency of the model. There are no lock-in contracts and no minimums that force clients to take on more staff than they need. Clients know who they are working with before onboarding begins, not after. Australian-based support is available throughout the engagement, and the process moves through three defined stages: scoping requirements, matching the right support structure, and integrating the team into existing systems with ongoing management in place. For businesses that want to reduce costs and improve capacity without committing to a large outsourcing arrangement, Sortr offers a practical, low-friction entry point into offshore staffing. Visit their website to discuss your requirements and explore what a remote team could look like for your business.