ServerPlus

ServerPlus provides outsourced customer and technical support for internet service providers, managed service providers, and other businesses whose support call volume has outgrown an in-house team. The company positions itself as an alternative to running support internally, taking on the hiring, training, and staff turnover that come with maintaining a call center, and handling technical, billing, and sales inquiries so that calls do not go unanswered.

Support is not limited to technical troubleshooting; agents also handle billing questions and sales calls. A dedicated line of service covers multi-dwelling unit and bulk housing accounts, including apartment buildings, condominiums, homeowners associations, student housing, and hotels, with teams built specifically for that kind of account and support described as covering hundreds of thousands of doors. ServerPlus also offers Tier 3 network operations center support, with Level 3 technicians who monitor networks, report outages, and open tickets with carriers when needed. Social media monitoring is offered as a separate service, responding to customers on social channels and moving individual concerns out of public view. For MDU and bulk housing clients, ServerPlus also supports TV and IPTV setup for new tenants.

Its client base centers on the telecommunications and managed services sectors, particularly ISPs and MSPs, as well as business process outsourcing companies that need overflow capacity. Real estate and hospitality operators managing multi-unit properties, such as apartment complexes, HOAs, student housing, and hotels, form a second core segment, reflecting the company's MDU-focused service line.

Support is described as available 24/7/365, so customer calls are answered without routing to voicemail or email. ServerPlus also provides weekly customizable reporting intended to give clients visibility into what is driving their call volume. The company operates from Orem, Utah, and is listed as a certified DirecTV support center for TV and IPTV-related requests.

Taken together, the listed services describe a support partner built around ISP, MSP, and bulk-housing accounts, pairing routine technical and billing support with more specialized services such as NOC monitoring, social media response, and IPTV setup.