Sortr

Sortr is a boutique offshore staffing and outsourcing provider that connects Australian businesses with experienced remote professionals based in the Philippines. Rather than simply placing workers, Sortr manages the full support structure, from recruitment and onboarding through to ongoing HR and compliance, so clients can focus on their core operations without building internal overhead. The service range covers both back office and customer-facing functions. Virtual assistants handle inbox and calendar management, data entry, document preparation, and research. Customer support teams respond to inquiries across phone, email, and chat, manage order processing and returns, and keep response times consistent even outside regular business hours. Sales support staff run outbound calling campaigns for lead generation, follow up on quotes and inquiries, qualify prospects, book appointments, and maintain CRM records. On the financial side, bookkeepers manage account reconciliation, accounts payable and receivable, expense tracking, and monthly reporting. Payroll officers handle wage processing, tax withholdings, superannuation contributions, leave management, and compliance documentation. Sortr also places staff in technical roles including CAD drafting, IT support, and web development, extending its reach well beyond standard back-office outsourcing. Clients have included a solar energy company, a professional services firm, and an advisory business. A CFO in energy described the offshore staff as experienced professionals who became integral to their team. A director in professional services highlighted the quality and dedication of their customer service representatives. A business owner in advisory credited their virtual assistant with clearing the admin load that had been pulling them away from client work. What distinguishes Sortr from larger BPO Philippines operations is the scale and transparency of the model. There are no lock-in contracts and no minimums that force clients to take on more staff than they need. Clients know who they are working with before onboarding begins, not after. Australian-based support is available throughout the engagement, and the process moves through three defined stages: scoping requirements, matching the right support structure, and integrating the team into existing systems with ongoing management in place. For businesses that want to reduce costs and improve capacity without committing to a large outsourcing arrangement, Sortr offers a practical, low-friction entry point into offshore staffing. Visit their website to discuss your requirements and explore what a remote team could look like for your business.