Customer Support Companies in the Philippines

Sitel Philippines OJV Site is the Pasig-based location of Sitel Philippines, a brand operating under Foundever, a global customer experience (CX) outsourcing company. Sitel Philippines runs multiple sites across the country, and this listing covers the Pasig location specifically. Buyers evaluating this site can engage a contact center and back-office operation backed by an internationally established CX provider, covering customer support, technical support, back-office processing, and multilingual contact center delivery for enterprise clients. At the Pasig site, services include customer support, technical support, back office, multilingual contact center delivery, AI and automation services, and CX consulting. These draw on Foundever's broader service set, which spans customer care, sales and retention, collections, trust and safety, and back-office support, along with AI-driven tools such as conversational AI, generative AI, a unified agent desktop, and intelligent automation for clients adding automation to their CX operations. Clients served from the Pasig site come from healthcare, financial services, automotive, and telecommunications. These sectors sit within Foundever's wider client base, which also includes banking and financial services, insurance, retail and e-commerce, technology, travel and hospitality, and other regulated and consumer-facing industries the company serves globally. Foundever states that it maintains compliance with data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, and applies security standards across every delivery location, which includes the Pasig site. The Pasig site has a team of 1000 or more, and operates as part of a company delivering CX services from 45 countries in more than 60 languages, giving the site access to that wider multilingual delivery network for clients who need it. For businesses evaluating outsourced CX in the Philippines, the Pasig site of Sitel Philippines offers the service range and compliance backing of a large global CX provider, delivered through a dedicated local team based in Pasig.

As an outsourced call center company Philippines, we use a secure platform to address our clients’ needs. Our innovative system enables us to perform multiple services such as lead generation and telemarketing sales, technical support, and image annotation. Call Center AI is revolutionizing the customer service industry by combining artificial intelligence with traditional call center operations. It automates routine tasks, enhances agent performance, and improves customer satisfaction through real-time analytics and natural language processing. We offers professional content moderation services in the Philippines, ensuring your online platforms remain safe, authentic, and aligned with community guidelines. As one of the leading BPO companies in the Philippines, SixEleven combines human intelligence with AI tools to deliver fast, accurate, and scalable moderation solutions. Our business process outsourcing company is equipped with the tools, knowledge, and personnel to accommodate your company’s different needs. Your growth is our goal, and we offer these solutions to help you get there. A striking 73% of call center leaders now plan to offer long-term remote or hybrid work options, according to Zoom. The era of the massive, single-location call center is giving way to… The global healthcare BPO market is projected to reach $423 billion in 2026, growing at a 9.07% CAGR toward $1.1 trillion by 2035 (Precedence Research). Behind this explosive growth is a…

Skyline Live Support Corp. Is a BPO Philippines provider built for brands that need to scale without being held back by operational constraints. Based in Caloocan, Metro Manila, the company runs 24/7 omnichannel customer support alongside community management, brand-building, and fully compliant Employer of Record and recruitment solutions, all under one roof. Their customer support operation covers multiple channels around the clock, so clients maintain consistent coverage regardless of time zone or spike in volume. Rather than treating support as a cost center, Skyline frames it as part of the brand experience, which is reflected in how their community management and brand-building services are positioned alongside traditional call center Philippines functions. The EOR and recruitment offering is particularly useful for international companies looking to establish or expand a Philippines-based team without setting up a local legal entity. Skyline handles the compliance requirements, letting clients focus on the work rather than the paperwork. This makes them a practical outsourcing partner for growth-stage brands as much as for established businesses extending their footprint into Southeast Asia. Caloocan sits within Metro Manila, giving Skyline access to a large, English-proficient talent pool. Operating 24/7 means their clients get real coverage, not a service window. The combination of front-line customer support, active community management, and back-end staffing infrastructure is designed for brands that want a single accountable partner rather than several separate vendors. If your business is evaluating customer support outsourcing, exploring EOR options in the Philippines, or looking for a team that can manage community and brand interactions at scale, Skyline Live Support Corp. Is worth reaching out to. Their model is built around letting brands grow on their own terms.

Smart Outsourcing Solution (SOS) is a Philippines-specialist Employer of Record and offshore workforce partner that helps international companies hire employees in the Philippines without establishing their own local entity. Operating since 2017, SOS manages employment contracts, onboarding, payroll, statutory contributions, benefits administration, HR support and Philippine employment compliance. Its standard EOR administration fee is a fixed USD $190 per employee per month, and onboarding can take as little as five business days.

Smiles On Demand is a Philippines-based outsourcing provider focused on back office support for businesses that need reliable, cost-effective offshore operations. Based in Sibulan, the company offers a quieter alternative to the congested mega-city BPO hubs while still delivering the English-proficient, service-oriented workforce that makes the Philippines a top outsourcing destination. Their core offering centers on back office outsourcing, handling the operational tasks that keep businesses running without requiring a client's in-house team to stretch thin. For companies exploring a call center Philippines setup or looking to shift administrative workload offshore, Smiles On Demand provides a focused point of contact rather than a sprawling vendor relationship. If you're evaluating BPO Philippines options and want a straightforward conversation about scope and pricing, reach out to Smiles On Demand to discuss what a working arrangement could look like for your team.

Somebody2Hire is a Philippines-based outsourcing partner that helps businesses in the U. S. Canada, Europe, and Australia build capable remote teams without the complexity of traditional offshore hiring. The company offers a focused set of services: customer service staffing, back office administration, and bookkeeping and accounting. For companies that need qualified people in place quickly, without a lengthy recruitment process or the risk of mis-hiring, this is the core value. On the customer service side, Somebody2Hire places trained Customer Service Representatives who handle client communication, inquiries, and support tasks from day one. Back Office Administrators take on the internal workflows that keep operations running, from data management to administrative coordination. The Bookkeeping and Accounting team handles financial record-keeping, reconciliation, and related functions for clients who want this work done accurately and at a fraction of in-house costs. All three are common pressure points for growing businesses, and outsourcing them to a BPO Philippines provider frees up internal teams to focus on higher-value work. Somebody2Hire also integrates AI tools and automation into how its remote teams operate. This makes it a genuinely AI-ready BPO rather than a traditional staffing shop with a modern label. The practical effect is that clients get a team that works more efficiently, not just one that costs less on paper. For businesses that have struggled with offshore arrangements in the past, that distinction matters. The company applies strict recruitment standards and provides industry-specific training before placing any staff member. Beyond the hire itself, built-in support systems stay active after onboarding to sustain performance over time. That ongoing involvement is what separates a true outsourcing partner from a simple recruitment pass-through, and it is central to how Somebody2Hire positions itself in the back office and customer support market. If you are considering outsourcing to the Philippines and want to know whether Somebody2Hire is the right fit for your team, reaching out directly through their website is the straightforward next step. They can walk you through how their staffing model works and what a remote team built around your specific needs would look like.

Sonora BPO is a virtual assistant and outsourcing company based in Pasig, Philippines, built to give businesses a practical way to hand off time-consuming work without adding to their payroll. Their focus is on matching clients with skilled remote professionals who can step in and get to work, covering everything from day-to-day admin to specialized functions like real estate support and e-commerce operations. The services on offer span the full range of common outsourcing needs. Clients can get VA support across administrative and executive tasks, research and data, customer support, sales support, social media management, real estate functions, e-commerce workflows, and tech and tools assistance. This BPO Philippines provider puts real effort into pairing each client with a VA who already has hands-on experience in the specific software stack the client's business runs on, which cuts down on ramp-up time considerably. Sonora BPO works with a range of business types, from solo operators to teams of 20 or more. Their intake process includes specific support tracks for real estate professionals and e-commerce businesses, two sectors that tend to generate high volumes of repetitive tasks well-suited to back office and virtual assistant outsourcing. They also work with clients who are new to outsourcing entirely and need guidance on where to start. The onboarding structure reflects an organized approach. They ask detailed questions upfront about tools, existing SOPs, communication preferences, and scheduling needs before any engagement begins. For clients who don't have documented processes, Sonora BPO's team can help build them from scratch. Engagements start with a trial month, after which clients choose between part-time at 80 hours per month or full-time at 160 hours per month. The team communicates through email, Slack, WhatsApp, and Zoom, so staying in sync with your VA works regardless of location or time zone. If you're exploring BPO Philippines options for customer support, back office functions, or dedicated virtual assistant work, Sonora BPO is worth a conversation. Reach out through their website to describe your business needs and find out how their team can fill the gaps in your operations.

Sophi Outsourcing (SOPHI) is a Philippine outsourcing provider based in Dumaguete City, offering customer support, back office administration, and business support services to companies ranging from early-stage startups to established enterprises. A buyer working with the company gets a combined offering of contact center staffing, administrative support, and compliance-related services, paired with AI-driven tools alongside its remote professional staff and delivered from Sophi's own Philippine sites. Core services include call center and customer service outsourcing, back office outsourcing, and finance and accounting outsourcing. The company also offers social media marketing and transcription, and lists seat leasing for businesses that want dedicated office space and infrastructure in the Philippines. Its Business Support Services line covers payroll, compliance, recruitment, and employee screening for client workforces. Sophi Outsourcing describes clients across travel and hospitality, the gig economy and on-demand services, retail and e-commerce, SaaS, real estate, and healthcare, with additional mentions of fintech and edutech businesses. Its stated client range spans individuals and small teams through to medium and large companies, with separate service tracks described for each. Founded in 2008, the company began as a small contact center providing enrollment verification services to a US-based online student travel agency, then added back office and B2B appointment-setting work in 2009 for a sister company specializing in rewards and loyalty programs, later acquired by BuyWithMe, now part of Gilt Groupe. From 2012 onward, the company expanded into customer service, back office support, and virtual assistance for technology companies. Delivery today runs from two sites in the Philippines, Dumaguete City and Cebu City, with a combined team of more than 500 staff. For companies evaluating a Philippine outsourcing partner across customer support, back office, and finance and accounting functions, Sophi Outsourcing offers multi-site Philippine delivery alongside additional services in marketing and workforce compliance for businesses that want a single outsourcing partner across those functions.

Sortr is a boutique offshore staffing and outsourcing provider that connects Australian businesses with experienced remote professionals based in the Philippines. Rather than simply placing workers, Sortr manages the full support structure, from recruitment and onboarding through to ongoing HR and compliance, so clients can focus on their core operations without building internal overhead. The service range covers both back office and customer-facing functions. Virtual assistants handle inbox and calendar management, data entry, document preparation, and research. Customer support teams respond to inquiries across phone, email, and chat, manage order processing and returns, and keep response times consistent even outside regular business hours. Sales support staff run outbound calling campaigns for lead generation, follow up on quotes and inquiries, qualify prospects, book appointments, and maintain CRM records. On the financial side, bookkeepers manage account reconciliation, accounts payable and receivable, expense tracking, and monthly reporting. Payroll officers handle wage processing, tax withholdings, superannuation contributions, leave management, and compliance documentation. Sortr also places staff in technical roles including CAD drafting, IT support, and web development, extending its reach well beyond standard back-office outsourcing. Clients have included a solar energy company, a professional services firm, and an advisory business. A CFO in energy described the offshore staff as experienced professionals who became integral to their team. A director in professional services highlighted the quality and dedication of their customer service representatives. A business owner in advisory credited their virtual assistant with clearing the admin load that had been pulling them away from client work. What distinguishes Sortr from larger BPO Philippines operations is the scale and transparency of the model. There are no lock-in contracts and no minimums that force clients to take on more staff than they need. Clients know who they are working with before onboarding begins, not after. Australian-based support is available throughout the engagement, and the process moves through three defined stages: scoping requirements, matching the right support structure, and integrating the team into existing systems with ongoing management in place. For businesses that want to reduce costs and improve capacity without committing to a large outsourcing arrangement, Sortr offers a practical, low-friction entry point into offshore staffing. Visit their website to discuss your requirements and explore what a remote team could look like for your business.

Sourcefit is an award-winning technology-enabled business process outsourcing provider that helps organizations worldwide build high-performing dedicated offshore and nearshore teams and operations. Founded in 2009, Sourcefit employs more than 2,000 professionals across the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia. Our transparent cost-plus pricing, flexible delivery models, and AI solutions allow companies to scale faster, access global talent, and maintain full compliance from day one. With hundreds of clients across 50+ industries, Sourcefit has developed extensive industry expertise and a deep talent network enabling organizations to grow efficiently and simplify their operations.

SouthCall Business Outsourcing Inc. Is a BPO Philippines provider built on a straightforward promise: deliver the highest quality service and treat every client's resources with the same care they would expect for their own. Based in Cabuyao City, the company positions itself as a call center Philippines partner that combines technical readiness with disciplined agent development, giving clients a team that is prepared before it ever touches a single interaction. Agent quality is central to how SouthCall operates. The company runs a comprehensive soft skills training program designed to develop agents who can communicate, adapt, and represent client brands effectively. This is not off-the-shelf onboarding. The program is built to produce agents who handle conversations with care and professionalism, which matters whether a business is outsourcing customer support, inbound inquiries, or any other client-facing function. The technical side of the operation gets equal attention. SouthCall maintains its own infrastructure across software, hardware, and network capacity, so that clients are not absorbing the cost of downtime or connectivity gaps. For businesses evaluating outsourcing options, that kind of internal discipline translates directly to reliability on the delivery end. Internally, SouthCall structures its compensation to encourage teamwork rather than internal competition. Agents who help each other perform are rewarded alongside those who shine individually. The company also extends wellbeing support to employees' families. Both choices reflect a management philosophy that sees staff retention as a product of genuine investment, not perks on paper. Clients working with BPO partners who build stable teams tend to see that stability in the consistency of their service. SouthCall also gives back to the Philippine community through an outreach program for street children. The program focuses on education and self-respect, teaching children to earn for themselves rather than rely on handouts. It is a values statement that goes beyond the business, and for clients who care about the social footprint of their outsourcing partnerships, it is worth knowing. If you are looking for a customer support or outsourcing partner in the Philippines with a clear focus on agent quality and operational integrity, SouthCall Business Outsourcing is worth a direct conversation. Visit their website to get in touch and discuss how they can support your operations.

SEA-VA connects growing businesses with trained virtual assistants based in the Philippines, delivering hands-on operational support at a fraction of what in-house hiring costs. Clients typically save 60 to 70 percent compared to equivalent local staffing, which makes offshore outsourcing a practical option for companies at many different stages of growth. The core service covers functions most businesses struggle to staff cost-effectively: customer support, healthcare administration, e-commerce operations, digital marketing assistance, and general administrative work. VAs come pre-trained in these areas, so there is no extended ramp-up period before work starts moving. The process begins with a direct conversation about your specific workflows and goals, which then feeds into a customized plan rather than a one-size approach. SEA-VA's client base spans healthcare organizations, e-commerce operators, and businesses running complex digital operations. The back office and customer support outsourcing model is particularly well suited to companies that need consistent, skilled coverage but cannot justify a full local hire for every function. For e-commerce teams managing high order volumes and support queues, having a dedicated VA already familiar with those workflows makes a real operational difference. Filipino professionals at SEA-VA are selected for their education and English communication skills, qualities that make them effective in customer-facing and coordination roles. The dedicated model means each client is matched with a specific assistant and backed by client success support, so you are not working with a rotating pool of unfamiliar staff. This structure keeps institutional knowledge intact and reduces the overhead that comes with re-explaining your processes every few weeks. Staffing scales with the business. You can start with a single VA handling one function, then add headcount as your workload grows. For businesses exploring BPO Philippines options or testing a call center Philippines alternative without committing to a large contract, this kind of flexible entry point is a meaningful practical advantage. Reach out through the SEA-VA website to schedule a discovery call and talk through what the right fit looks like for your team.