Customer Support Companies in the Philippines

Rush Media Solutions is a Cagayan de Oro-based BPO and digital services company that gives businesses a direct path to better customer engagement and a stronger online presence. Founded in 2016 by Troy Rushton, Rush Media delivers inbound and outbound call center services, lead generation, software development, and socially driven web applications, all built around digital creativity and measurable results. As an outsourcing partner in the Philippines, Rush Media focuses on building real relationships between businesses and their customers, helping buyers and sellers transact more efficiently. Their call center Philippines operations combine permission-based outreach with responsive support services, while the development team takes web projects from scope and wireframe through to launch, with SEO built in from the start. Whether you need a dependable back office function, a lead generation program, or a custom web solution, Rush Media brings the technical skill and people-first approach to get it done. Reach out today to request a free quote.

S Tech Freelancing Solutions is a Philippines-based outsourcing provider offering on-demand virtual assistant and remote support services to businesses that need skilled, flexible help without the overhead of building an in-house team. Based in Taytay, the company works across documentation, administration, and sales development, giving clients a single point of contact for several common back office needs. Transcription is one of S Tech's core capabilities. The company serves the medical, legal, and general transcription markets, converting audio and recorded content into accurate written documentation. Healthcare providers can rely on the medical transcription service to keep patient records and clinical notes moving. Legal professionals get precise transcripts of proceedings, depositions, and consultations. For businesses in other sectors, the general transcription service handles recorded meetings, interviews, or any other content that needs to be put into text. The virtual assistant offering covers a wide range of day-to-day operational tasks, including administrative support, personal task management, research, and customer service. For companies exploring BPO Philippines options, this kind of outsourcing arrangement is a practical way to offload recurring work and free up internal staff for higher-priority responsibilities. It suits small and mid-sized businesses particularly well, where adding full-time headcount is not always the right move. S Tech also provides lead generation services, helping clients identify prospects and push them further through the sales cycle. For businesses that want outsourced sales development support without maintaining a dedicated internal pipeline team, this is a straightforward way to stay active in the market without stretching resources. The company positions itself as an on-demand provider, which means engagements can be shaped around actual workload rather than fixed contracts. For organizations looking at outsourcing in the Philippines and wanting a responsive, accessible partner for virtual assistant, transcription, or lead generation work, S Tech Freelancing Solutions is a direct option worth contacting. Reach out by email or phone to discuss your requirements and get started.

SALESLANCER is a Philippines-based sales outsourcing team built around one idea: experienced professionals who have worked real accounts, managed real pipelines, and closed real deals. Based in Pasig, the company gives businesses a direct line to sales talent without the overhead of building an internal team from scratch. The core offering spans outbound sales, B2B prospecting, inside sales, and lead generation. The team handles the front end of the sales cycle, from first contact through qualification and handoff, so clients can focus on closing and fulfillment. As a BPO Philippines provider with genuine call center Philippines roots, SALESLANCER brings practical depth to both consumer and business-to-business sales environments. Clients come from across several sectors. SALESLANCER takes on contracts from IT companies, third-party logistics (3PL) providers, lead generation firms, and marketing agencies. The team has experience selling to SMBs and to US government agencies, which means they can handle both high-volume prospecting and more structured, multi-step buying cycles. That range matters for clients whose customers don't all fit the same profile. The operational foundation traces directly to the founder's career. Jimvie Rosaupan started in outbound calling in 2012, working UK consumer campaigns before shifting to B2B sales covering supplies for SMBs and US government accounts. He then spent time in customer service at a telecom company before joining one of North America's largest distribution companies as an inside sales rep. That progression, from call center floor to enterprise inside sales, shaped how SALESLANCER approaches outsourcing work: adaptable, accountable, and focused on outcomes rather than activity counts. The team carries that same standard across every engagement. If you need a sales outsourcing partner who can get up to speed quickly and work across different markets and verticals, SALESLANCER is worth a direct conversation. Visit their website to share your requirements and explore whether they're the right fit for your pipeline.

Stop playing a losing game with your job search. Sapient Global Services is hiring BPO pros and rookies ready to earn, learn, and have fun, where every problem you solve is progress and every day is growth. Life at Sapient isn't just calls and coffee breaks. It's about gaining the skills and confidence to win at work and in life. Sapient Global Services played a significant role in assisting me with my job search in the BPO industry. They provided clear guidance throughout the application process and helped me understand the qualifications and expectations required for various roles. Through their support, I was able to explore suitable opportunities, prepare effectively, and gain confidence in pursuing my chosen career path. Their professionalism and dedication were instrumental in helping me secure a position in the BPO field. I just want to extend my heartfelt thanks to Ms. Nerissa for her incredible support and guidance your help truly made a difference and gave me the confidence to nail the interview. I'm also very grateful to the entire team for being so welcoming and accommodating throughout the process. It means a lot to feel supported right from the start. You did a great job SAPIENT! I'm writing to express my sincere gratitude for your invaluable assistance in helping me secure my new position. Your support throughout the entire process, from the initial application to the final interview, was exceptional. I especially want to acknowledge the kind and professional treatment I received from everyone I interacted with during my time with you. The positive and welcoming atmosphere made the entire experience so much more pleasant. I am incredibly grateful for the opportunity you provided and excited to begin this new chapter in my career. Thank you again for everything! And also for Ms. Reyn's assistance! Thankyou very much for helping me to achieve a job offer! Special welcome bonus for successful hires on select premium accounts. Yes, that kind of bonus.

We are here to help you. Our easy to understand step-by-step guide on how we can both work together to help build your team. Our first priority is you. We will gain more understanding on your business goals in order to provide you with a more tailored solution. Here are some common roles that a lot of our clients have been able to outsourced. Let’s have a chat to see how we can help you outsource these roles as well. Saratel Solutions is a global outsourcing company helping business owners’ achieve their company growth and expansion ambitions. Our offices are located in Australia, US and the Philippines with clients ranging from solo entrepreneurs to small and medium-sized businesses. “ They meet with me regularly and gives me updates on how things are going and I couldn’t be happier with what’s going on. Saratel Solutions did take care of my bookkeeping needs, better than when I had an accountant sitting right next to me. “ “If you are a business owner and you wanna go ahead and outsource some of your in-house activities for dollar savings with peace of mind then I would highly suggest you give them a call. They provide a great work environment so this has been a great experience for me.”

SAV25 Data Systems is a Quezon City-based outsourcing provider focused on data-driven business support for companies looking to streamline operations and reduce overhead. Based in one of the Philippines' most active BPO corridors, SAV25 delivers back office and customer support functions that help clients stay focused on their core business. As a BPO Philippines partner, SAV25 Data Systems brings structured data management and operational support to businesses that need reliable, process-oriented teams. Their work covers the kinds of high-volume, detail-sensitive tasks that benefit most from outsourcing, including data entry, records processing, and customer-facing support. If your organization is evaluating call center Philippines options or needs a dependable AI-ready BPO partner for back office functions, SAV25 Data Systems is worth a conversation. Reach out through their website to discuss your requirements or request a quote.

SBComp Inc. Is a BPO company based in Olongapo City in the Philippines, built around a focused specialty: delivering software development and customer technical support to companies in the amusement, hospitality, and entertainment sectors. For over ten years, SBComp has worked as a trusted outsourcing partner for organizations that need a team with genuine industry knowledge, not just generic call center capacity. The company offers two core service lines. The first is custom software development, where SBComp's engineers build and maintain specialized applications designed around client workflows and industry-specific requirements. The second is call center support, where trained specialists handle inbound customer and technical queries on behalf of clients. This dual capability means businesses can outsource both the technical infrastructure and the customer-facing side of their operations without splitting that work across multiple vendors. SBComp's most significant partnership is with Intercard, recognized globally as the leader in cashless payment systems for the amusement industry. As a dedicated BPO partner, SBComp has supported Intercard in delivering software and technical support to some of the largest names in entertainment and hospitality, including Carnival Cruise Lines, Royal Caribbean Cruise Lines, MGM Resorts, Circus Circus Las Vegas, and Power Station. These are high-volume, guest-facing operations where downtime and poor support have real consequences, and SBComp has served them consistently for over a decade. Building deep expertise in a specific vertical is a deliberate choice. Because SBComp's team understands the Intercard ecosystem and the broader amusement technology landscape, clients avoid the long ramp-up times typical of general-purpose outsourcing engagements. The support staff already know the systems, the terminology, and the common failure points, which translates into faster resolution and less friction at the start of an engagement. For businesses looking to outsource software development or customer support in the Philippines, SBComp offers a practical and affordable alternative to building internal teams. Reach out to discuss what a back-office or call center Philippines partnership with SBComp could look like for your organization.

ScalableOS gives businesses a direct path to building high-performing offshore teams without the usual guesswork or overhead. Based in Makati City, Philippines, the company connects clients with dedicated talent across the Philippines, India, and South Africa, delivering average operating cost savings of 70% while keeping quality, oversight, and team management firmly in the client's hands. The offshoring model at ScalableOS is built around full integration, not just staffing. From the initial consultation through to final onboarding, clients are guided through every stage: analyzing business requirements, defining roles, building a hiring strategy, screening and interviewing candidates, and setting up the compliance and systems needed for a clean start. Once a team is placed, clients interview, select, and directly manage their own people. ScalableOS handles the administrative layer, including payroll, HR, and compliance, so clients can focus on output rather than back-office logistics. As a BPO Philippines provider, the company positions itself as a strategic offshore partner rather than a transactional vendor. ScalableOS focuses primarily on Managed Service Providers, IT firms, and Tax and Accounting practices, with growing support for marketing, finance, and other business functions in expansion mode. Their talent pool is built to handle high-value technical and operational roles at all levels, which is particularly relevant for MSPs and IT businesses that struggle to fill specialized positions affordably in their home markets. Outsourcing through ScalableOS is designed to extend a client's existing team rather than replace internal processes. What distinguishes ScalableOS operationally is a combination of geographic reach and built-in compliance discipline. Multi-region delivery through the Philippines, India, and South Africa gives clients coverage flexibility. Security is addressed through SOC 2-aligned processes and client-controlled hardware, protecting data and intellectual property at the infrastructure level. To reduce the turnover risk that often undermines offshore arrangements, ScalableOS runs structured engagement and retention programs with competitive benefits and performance-driven initiatives for every placed team member. For companies ready to scale without inflating headcount costs, ScalableOS offers a practical outsourcing path grounded in process, transparency, and consistent on-the-ground support. Connect with their team to discuss how their Philippines-based offshore staffing model can fit your growth plans.

Seighton is an outsourcing company in General Santos City, Philippines, built to give businesses a trained, dedicated team for the work that has to happen every day. Rather than matching clients with freelancers, Seighton runs accounts on a managed floor of more than seventy people, handling everything from customer queues to creative output in one place. Since launching in 2023, the company has served clients across more than forty countries, operating from the second floor of the MCB Building in City Heights. The company runs seven service lines from that single floor. Customer support covers inbound and outbound voice, email and chat, spread across shifts so no queue sits overnight. Virtual assistance puts a dedicated person inside a client's calendar, inbox, and CRM, working the client's own hours. Appointment setting handles outbound calls and follow-up that fill a sales calendar, with outcomes logged where the client can read them. Digital marketing takes on campaign setup, posting, list work and reporting. Multimedia and creative handles graphics, short-form video, and the recurring design work a growing business generates every week. IT covers systems, tooling and technical support. Back office handles data, documents and the processing work that keeps operations, finance and HR moving. The client base spans more than forty countries, from Los Angeles to Singapore. The common thread is businesses with recurring operational work that fills the hours of people who should be focused elsewhere. Seighton takes that work, assigns trained associates to it, and keeps the same people on the account rather than rotating through it. That continuity is a deliberate choice, not a default. What makes the floor practical for international accounts is the shift structure. Morning, mid, night and graveyard shifts run continuously, with coverage set per account rather than company-wide. A client in New York or Athens gets their work handled during their own business hours. When an account starts, Seighton scopes the work, trains associates on the client's own systems, and reports on output. Seven internal departments, including HR, Recruitment, Operations and Finance, sit behind the client-facing teams. If you are looking for a call center Philippines partner or need back office outsourcing support with real, onsite floor operations, Seighton is worth a conversation. Reach out through their website to discuss what a dedicated BPO Philippines team would look like for your business.

Generate and qualify leads, set appointments, and consummate sales. Conduct studies and promote special events and product launches. Optimize your operations and improve customer service with our end-to-end logistics support. From real-time tracking and order management to customer inquiries and back-office solutions for the Supply Chain industry. "Ten years ago, we were using a call center in Costa Rica to handle all of our inbound and outbound calls for financial loan applications. In 2011, we decided to hire Select VoiceCom as a second center for operational reasons. They ended up costing us 20% less than the Costa Rica center and have done a great job since then. Our business is seasonal, and SVC has been able to ramp up and down quickly when needed. They have a great management team that has been very responsive to our ever-changing needs, and we highly recommend them." "We had never used a call center in the Philippines before working with Select VoiceCom. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after interviewing the proposed customer support team. They all sounded great and had extensive prior customer support experience. Our clients have been really happy with the service, and with the low hourly rate, we were able to double our support hours to 16 hours a day." "Our sales margins are slim, and we struggled to build a reliable in-house sales team. We started working with SVC for live transfers of interested prospects to our in-house team for closing. Very quickly, we began training the SVC 'fronters' to close sales for us at a small fraction of the cost of our in-house team. We have since moved almost all of our sales to SVC and have seen a significant boost in our bottom line." "We were really impressed with Select VoiceCom's ability to ramp up a MS Windows tech support account from zero to 150 agents in just five months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents who were often underqualified and unreliable. We cut our tech support costs in half while dramatically improving agent skills and reliability. Many of the agents SVC recruited had previously worked at large centers on accounts for major companies like Dell, Microsoft, Lexmark, and AT&T."

Native-quality English. 24/7 retail support from Manila, Cebu, Legazpi, and Silang. Launch in 2-4 weeks. ServeRetail runs offshore retail BPO programs from four delivery centers across the Philippines: Manila, Cebu, Legazpi (Albay), and Silang (Cavite). Filipino agents are recognized globally for native-quality English, a warm, empathetic conversational style, and cultural alignment with North American, European, and Australian retail markets that competitors from offshore destinations often lack. Our teams in the Philippines handle customer service, order management, returns, subscription management, loyalty programs, and digital retail engagement across voice, chat, email, and social channels for ecommerce brands, omnichannel retailers, and DTC companies. Offshore retail BPO done right is not the cheapest option. It is the most cost-effective option for 24/7 coverage at native-quality English fluency. The Philippines is the dominant offshore destination for US, Canadian, and Australian retail brands because the time zone alignment, English fluency, and cultural affinity reduce the operational friction that drives brands away from less aligned offshore geographies. Our Philippine operations carry PCI DSS, SOC 2 Type II, and ISO 27001 compliance certifications, with quality monitoring on 100% of voice and chat conversations and pre-trained retail surge benches for Black Friday, Cyber Monday, and Q4 retail peaks. The Philippines operates on Philippine Standard Time (PST, UTC+8) year-round with no daylight saving time. Our 24/7 multi-site operations provide full coverage across all global time zones, with PST naturally serving APAC and Australian market hours, while our night and early morning shifts deliver real-time support for North American (ET, CT, MT, PT) and European clients. We deliver support primarily in English, with the Philippines' naturally neutral accent and deep cultural alignment with North American markets making it one of the world's most effective English-language delivery locations. Additional capability includes Filipino (Tagalog) and select Asian and European languages to support global retail clients across multiple markets.

Whether your customer calls ARE your business or a by-product of your business, support often makes or breaks a company. However, the problems of support often begin with your support agents: We understand why keeping support ‘in-house’ is important to many, but it’s less and less economical as your grow. So how to you balance your customers needs with your need to have a life? Our decades of support experience in the ISP, MSP and BPO industries means that we can handle just about anything…quickly and efficiently. But it also means that you can trust us to handle your customers as the important people they are to you. We know…it should go without saying… but if you’re going to outsource your calls, it should save you money over doing it in-house. It’s simple ‘economy of scale’ economics at work here. When your customers need you, they want you now. Our Agents are ready 24/7/365 to take their calls and provide a solution. No waiting for an email or voicemail to be responded to. We’re here right now, so you don’t have to be.. Data drives decisions. Our weekly customizable reports provide actionable data. We help you gain the necessary insight into what drives all of your calls so that you can make positive changes.