Sophi Outsourcing

Sophi Outsourcing (SOPHI) is a Philippine outsourcing provider based in Dumaguete City, offering customer support, back office administration, and business support services to companies ranging from early-stage startups to established enterprises. A buyer working with the company gets a combined offering of contact center staffing, administrative support, and compliance-related services, paired with AI-driven tools alongside its remote professional staff and delivered from Sophi's own Philippine sites.

Core services include call center and customer service outsourcing, back office outsourcing, and finance and accounting outsourcing. The company also offers social media marketing and transcription, and lists seat leasing for businesses that want dedicated office space and infrastructure in the Philippines. Its Business Support Services line covers payroll, compliance, recruitment, and employee screening for client workforces.

Sophi Outsourcing describes clients across travel and hospitality, the gig economy and on-demand services, retail and e-commerce, SaaS, real estate, and healthcare, with additional mentions of fintech and edutech businesses. Its stated client range spans individuals and small teams through to medium and large companies, with separate service tracks described for each.

Founded in 2008, the company began as a small contact center providing enrollment verification services to a US-based online student travel agency, then added back office and B2B appointment-setting work in 2009 for a sister company specializing in rewards and loyalty programs, later acquired by BuyWithMe, now part of Gilt Groupe. From 2012 onward, the company expanded into customer service, back office support, and virtual assistance for technology companies. Delivery today runs from two sites in the Philippines, Dumaguete City and Cebu City, with a combined team of more than 500 staff.

For companies evaluating a Philippine outsourcing partner across customer support, back office, and finance and accounting functions, Sophi Outsourcing offers multi-site Philippine delivery alongside additional services in marketing and workforce compliance for businesses that want a single outsourcing partner across those functions.