Back Office Outsourcing Philippines

ShoreAgents is the Philippine outsourcing operation of Shore360, Inc., a 100% Philippine-incorporated, Australian-owned workforce partner headquartered in Clark, Pampanga. The company builds custom offshore teams for businesses that want to add skilled staff without taking on the overhead of local hiring, handling recruitment, HR, and day-to-day office management on the client's behalf. More than 300 businesses have built offshore teams through the company, supported by over 900 professionals working across four office facilities in the Philippines. The listed services cover virtual assistance, back office support, lead generation, customer support, data entry, and administrative support, with real estate support as a core specialty. On the real estate side, offerings include real estate administration (listing management, contract preparation, appointment coordination, and CRM maintenance), property management support (lease administration, maintenance coordination, tenant communications, and inspection scheduling), lead management and sales support (lead qualification, CRM management, and appointment scheduling), property marketing (social media, email marketing, digital advertising, and campaign reporting), graphic design for property brochures and marketing collateral, customer service for buyers, sellers, landlords, and tenants, and bookkeeping and finance support covering invoice processing, commission tracking, and account reconciliation. Real estate agencies make up the company's primary client base, alongside ecommerce businesses and professional services firms looking to offload administrative and support functions to a dedicated offshore team. Client engagements typically start with a single hire, such as a real estate administrator or property management support staff, before scaling into a larger team. Operationally, the company positions itself Teams operate from company-run office facilities in the Philippines rather than home-based setups, with the business handling the associated HR and facility management directly. For buyers evaluating real estate, ecommerce, or professional services outsourcing, ShoreAgents offers a Philippine-based delivery model built around dedicated, custom-assembled teams rather than shared or pooled staffing.

SIBS Outsourcing Solutions is a Philippines-based BPO built for businesses that need more than a generic contact center. Founded in 2011 as Nadela Business Center, Inc. And headquartered in Tagum, Philippines, SIBS has spent over a decade delivering outsourcing services that combine operational discipline with a genuine understanding of each client's industry. The result is a partner that scales with your business rather than simply processing volume on your behalf. The core of what SIBS offers is omnichannel call center support, spanning inbound and outbound phone, email, live chat, and social media. Beyond front-line customer support, the team handles back office outsourcing, claims and benefits administration (including adjudication, member inquiries, and provider relations), legal process outsourcing, government process outsourcing such as visa and tax refund processing, and accounting services. Each practice area is designed to free clients from operational overhead so they can focus on growth. SIBS works across a focused set of verticals where they have built real domain knowledge: healthcare (medical offices, dental practices, podiatry, chiropractic, and insurance), legal services, claims and benefits, government agencies, and accounting and finance. They also serve real estate, e-commerce, and retail clients. Client testimonials on the site span two-plus-year and five-plus-year partnerships, with specific praise from healthcare and real estate clients citing consistent quality, responsiveness, and the team's willingness to adjust on short notice. On the operational side, SIBS runs 24/7 services across multiple locations, which means coverage gaps are not a concern for clients operating across time zones. New programs can be stood up in as little as four to six weeks. For businesses serving diverse customer bases, SIBS offers bilingual and multilingual support with native and proficient speakers of Spanish, Mandarin, French, Korean, Japanese, and additional languages. Their process follows a deliberate three-step model: collaborate to define goals, recruit a team with the right expertise, then optimize continuously as the engagement matures. The company describes a low attrition rate driven by upskilling initiatives, which matters because high agent turnover is one of the most common pain points clients face when working with call center Philippines providers. If you're evaluating BPO Philippines options and need a team with proven experience across healthcare, legal, or claims processing, SIBS is worth a conversation. Reach out through their website to discuss your requirements and get a sense of whether their approach fits your operation.

Sitel Philippines is the Manila site of an international customer experience (CX) outsourcing company that manages customer support and back-office operations on behalf of client businesses. The parent company runs delivery operations across 45 countries with roughly 130,000 associates supporting more than 60 languages. This listing covers the Manila location specifically, and companies engaging it are working with the Philippine-based delivery team at that site rather than one of the company's other locations. From Manila, the site provides customer support, back office support, and IT outsourcing. On the company's own site, these sit within a broader CX services list that includes customer care, technical support, back-office support, sales and retention, and collections, covering both direct customer interaction and the administrative processing work that supports it. Clients working with this listing come from ecommerce, fintech, and healthcare. The company's own site names retail and e-commerce, banking and financial services, and healthcare among the industries it serves, alongside sectors such as insurance, government, and technology, reflecting a client base that includes businesses handling sensitive customer and transaction data. The company states that it differentiates itself from technology-only competitors by combining trained staff, established CX operations, and a problem-solving approach, rather than software alone. The company also states that it maintains compliance with data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, and applies its security standards across every delivery location, which by its own description includes this Manila site. The Manila site itself is staffed at a team size of 1,000 or more, sized for clients that need a dedicated, at-scale delivery team in the Philippines rather than a small pilot group. For businesses sourcing a BPO partner in the Philippines, the Manila site offers customer support, back-office, and IT outsourcing capability backed by an international CX provider's compliance standards and multi-country delivery network, with a client focus on ecommerce, fintech, and healthcare.

Sitel Philippines OJV Site is the Pasig-based location of Sitel Philippines, a brand operating under Foundever, a global customer experience (CX) outsourcing company. Sitel Philippines runs multiple sites across the country, and this listing covers the Pasig location specifically. Buyers evaluating this site can engage a contact center and back-office operation backed by an internationally established CX provider, covering customer support, technical support, back-office processing, and multilingual contact center delivery for enterprise clients. At the Pasig site, services include customer support, technical support, back office, multilingual contact center delivery, AI and automation services, and CX consulting. These draw on Foundever's broader service set, which spans customer care, sales and retention, collections, trust and safety, and back-office support, along with AI-driven tools such as conversational AI, generative AI, a unified agent desktop, and intelligent automation for clients adding automation to their CX operations. Clients served from the Pasig site come from healthcare, financial services, automotive, and telecommunications. These sectors sit within Foundever's wider client base, which also includes banking and financial services, insurance, retail and e-commerce, technology, travel and hospitality, and other regulated and consumer-facing industries the company serves globally. Foundever states that it maintains compliance with data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, and applies security standards across every delivery location, which includes the Pasig site. The Pasig site has a team of 1000 or more, and operates as part of a company delivering CX services from 45 countries in more than 60 languages, giving the site access to that wider multilingual delivery network for clients who need it. For businesses evaluating outsourced CX in the Philippines, the Pasig site of Sitel Philippines offers the service range and compliance backing of a large global CX provider, delivered through a dedicated local team based in Pasig.

As an outsourced call center company Philippines, we use a secure platform to address our clients’ needs. Our innovative system enables us to perform multiple services such as lead generation and telemarketing sales, technical support, and image annotation. Call Center AI is revolutionizing the customer service industry by combining artificial intelligence with traditional call center operations. It automates routine tasks, enhances agent performance, and improves customer satisfaction through real-time analytics and natural language processing. We offers professional content moderation services in the Philippines, ensuring your online platforms remain safe, authentic, and aligned with community guidelines. As one of the leading BPO companies in the Philippines, SixEleven combines human intelligence with AI tools to deliver fast, accurate, and scalable moderation solutions. Our business process outsourcing company is equipped with the tools, knowledge, and personnel to accommodate your company’s different needs. Your growth is our goal, and we offer these solutions to help you get there. A striking 73% of call center leaders now plan to offer long-term remote or hybrid work options, according to Zoom. The era of the massive, single-location call center is giving way to… The global healthcare BPO market is projected to reach $423 billion in 2026, growing at a 9.07% CAGR toward $1.1 trillion by 2035 (Precedence Research). Behind this explosive growth is a…

SMA Support Services provides virtual assistant and back-office outsourcing built specifically for contractors. Rather than a call center or a pool of freelancers, it places dedicated virtual assistants inside a contractor's business to take on the follow-up, paperwork, and collections work that tends to fall behind as a company grows. The goal is to help contractors close more of the jobs already in their pipeline and get paid for completed work faster. On the front-office side, the virtual assistants handle inbound and outbound calls, respond to inquiries and site form submissions, create and follow up on estimates, and work through older quotes that would otherwise go cold, targeting a response time of under two minutes on new leads. Scheduling of service visits and inspections is handled the same way, with client communication managed throughout. On the back-office side, services include insurance claims processing, accounts receivable follow-up and collections, bookkeeping and accounting, job costing and reporting, and permit coordination. The insurance claims work responds to a specific pain point in this trade, where insurer checks can take 60 or more days to arrive; the associated support is meant to bring that cycle down to a matter of weeks. A related revenue recovery function focuses on invoice follow-up and on reworking estimates that were sent to a customer but never converted into a signed job. The client base described is contractors, with particular attention to home remodeling, roofing, siding, windows, solar, and flooring companies. On this listing, SMA Support Services is categorized under construction and roofing, reflecting a focus on trade contractors rather than a general, industry-agnostic outsourcing model. Virtual assistants are trained in trade-specific terminology, including roofing basics such as drip edges and starter shingles, and are set up to work directly inside the software contractors already use, including ProLine and AccuLynx, rather than requiring a separate system. For contractors evaluating outsourced support, SMA Support Services frames its value around two recurring problems in the trade: leads that stall before they turn into signed jobs, and payments, particularly insurance claims, that take too long to collect.

Smart Online Staff connects Australian businesses with dedicated, full-time virtual assistants based in the Philippines. Acting as both a broker and a complete back-end support system, they manage the entire outsourcing process, from hiring and vetting through to payroll, tech setup, and ongoing HR management. For business owners who are short on time and even shorter on admin help, it is a direct path to getting real, lasting support without the usual complications of offshore hiring. The core service is matching clients with skilled Filipino VAs who take on the tasks that pull business owners away from their actual work. On the admin and back office side, this covers invoicing, quoting, payroll processing, bookkeeping, and supplier follow-ups. For businesses that depend on phone-based coordination, Smart Online Staff VAs handle inbound calls, cold outreach, appointment bookings, and calendar management. Clients describe their VAs becoming long-term, integral members of the business rather than interchangeable contractors. One client grew from a one-man operation to a team of three after bringing a VA on board through Smart Online Staff. The client base is made up largely of small-to-medium Australian businesses: builders and tradies who need office support while they are on site, logistics companies managing dispatch and coordination, sole traders who need help without the cost of a local hire, family-run businesses looking to share the workload, and professional services firms including bookkeepers, mortgage brokers, and consultants. The model suits businesses that want one dedicated person who learns their systems and processes, not a rotating pool of generalist support. On the operational side, every VA is hosted in a purpose-built Philippines office with dual ISPs for reliable internet access and backup power for uninterrupted coverage. In-house IT management and HR support are included, so clients do not have to troubleshoot connectivity issues or navigate HR challenges across time zones. This kind of BPO Philippines infrastructure is what separates Smart Online Staff from less-supported virtual assistant arrangements where the business owner is left to manage the offshore relationship alone. Pricing is transparent: a $300 setup fee and a 30-day rolling contract billed in Australian dollars, with no long-term lock-in. Smart Online Staff handles all shortlisting, introductions, and onboarding logistics. If your business is ready to hand off the admin work and get back to what you do best, reach out for a no-obligation call.

Smart Outsourcing Solution (SOS) is a Philippines-specialist Employer of Record and offshore workforce partner that helps international companies hire employees in the Philippines without establishing their own local entity. Operating since 2017, SOS manages employment contracts, onboarding, payroll, statutory contributions, benefits administration, HR support and Philippine employment compliance. Its standard EOR administration fee is a fixed USD $190 per employee per month, and onboarding can take as little as five business days.

At Smartsourcing, AI supports the work with better speed, visibility, and quality, while our teams stay accountable for outcomes. That is how we deliver smarter operations and keep improving as you scale. We combine skilled teams, proven workflows, and intelligent automation to run critical operations with consistency and care. The result is a resilient delivery engine built for growing businesses, now and into the future. I’ve been working for Smartsourcing for many years now and my career has advanced significantly. I can see my work is valued and my contributions are being applied across the business. Smartsourcing is growing and it feels great being an integral part of this. Smartsourcing was founded in 2016 on a simple belief: business should do more. After years in outsourcing, our founder Mike saw the limits of cost-driven, transactional models and set out to build a people-first alternative. What began in Cebu has grown into a trusted partner for scaling businesses, driven by service, trust, and real impact. Today, we deliver tailored, outcome-driven solutions powered by exceptional Filipino talent, helping businesses grow while creating opportunities that change lives. Our values aren’t just words on a page, they’re the foundation of how we show up every day. They shape how we treat each other, serve our partners, and build a culture that empowers people to grow, perform at their best, and make a real impact. Respect shapes who we are and how we work. We're diverse, unconventional, and value equality over hierarchy, no sirs, no ma'ams. We prize leadership anchored in excellence and humility. We treat others as we want to be treated. We're here to serve customers and each other, with everyone having a voice and the power to make an impact.

Smiles On Demand is a Philippines-based outsourcing provider focused on back office support for businesses that need reliable, cost-effective offshore operations. Based in Sibulan, the company offers a quieter alternative to the congested mega-city BPO hubs while still delivering the English-proficient, service-oriented workforce that makes the Philippines a top outsourcing destination. Their core offering centers on back office outsourcing, handling the operational tasks that keep businesses running without requiring a client's in-house team to stretch thin. For companies exploring a call center Philippines setup or looking to shift administrative workload offshore, Smiles On Demand provides a focused point of contact rather than a sprawling vendor relationship. If you're evaluating BPO Philippines options and want a straightforward conversation about scope and pricing, reach out to Smiles On Demand to discuss what a working arrangement could look like for your team.

Sophi Outsourcing (SOPHI) is a Philippine outsourcing provider based in Dumaguete City, offering customer support, back office administration, and business support services to companies ranging from early-stage startups to established enterprises. A buyer working with the company gets a combined offering of contact center staffing, administrative support, and compliance-related services, paired with AI-driven tools alongside its remote professional staff and delivered from Sophi's own Philippine sites. Core services include call center and customer service outsourcing, back office outsourcing, and finance and accounting outsourcing. The company also offers social media marketing and transcription, and lists seat leasing for businesses that want dedicated office space and infrastructure in the Philippines. Its Business Support Services line covers payroll, compliance, recruitment, and employee screening for client workforces. Sophi Outsourcing describes clients across travel and hospitality, the gig economy and on-demand services, retail and e-commerce, SaaS, real estate, and healthcare, with additional mentions of fintech and edutech businesses. Its stated client range spans individuals and small teams through to medium and large companies, with separate service tracks described for each. Founded in 2008, the company began as a small contact center providing enrollment verification services to a US-based online student travel agency, then added back office and B2B appointment-setting work in 2009 for a sister company specializing in rewards and loyalty programs, later acquired by BuyWithMe, now part of Gilt Groupe. From 2012 onward, the company expanded into customer service, back office support, and virtual assistance for technology companies. Delivery today runs from two sites in the Philippines, Dumaguete City and Cebu City, with a combined team of more than 500 staff. For companies evaluating a Philippine outsourcing partner across customer support, back office, and finance and accounting functions, Sophi Outsourcing offers multi-site Philippine delivery alongside additional services in marketing and workforce compliance for businesses that want a single outsourcing partner across those functions.

Sortr is a boutique offshore staffing and outsourcing provider that connects Australian businesses with experienced remote professionals based in the Philippines. Rather than simply placing workers, Sortr manages the full support structure, from recruitment and onboarding through to ongoing HR and compliance, so clients can focus on their core operations without building internal overhead. The service range covers both back office and customer-facing functions. Virtual assistants handle inbox and calendar management, data entry, document preparation, and research. Customer support teams respond to inquiries across phone, email, and chat, manage order processing and returns, and keep response times consistent even outside regular business hours. Sales support staff run outbound calling campaigns for lead generation, follow up on quotes and inquiries, qualify prospects, book appointments, and maintain CRM records. On the financial side, bookkeepers manage account reconciliation, accounts payable and receivable, expense tracking, and monthly reporting. Payroll officers handle wage processing, tax withholdings, superannuation contributions, leave management, and compliance documentation. Sortr also places staff in technical roles including CAD drafting, IT support, and web development, extending its reach well beyond standard back-office outsourcing. Clients have included a solar energy company, a professional services firm, and an advisory business. A CFO in energy described the offshore staff as experienced professionals who became integral to their team. A director in professional services highlighted the quality and dedication of their customer service representatives. A business owner in advisory credited their virtual assistant with clearing the admin load that had been pulling them away from client work. What distinguishes Sortr from larger BPO Philippines operations is the scale and transparency of the model. There are no lock-in contracts and no minimums that force clients to take on more staff than they need. Clients know who they are working with before onboarding begins, not after. Australian-based support is available throughout the engagement, and the process moves through three defined stages: scoping requirements, matching the right support structure, and integrating the team into existing systems with ongoing management in place. For businesses that want to reduce costs and improve capacity without committing to a large outsourcing arrangement, Sortr offers a practical, low-friction entry point into offshore staffing. Visit their website to discuss your requirements and explore what a remote team could look like for your business.