SMA Support Services

SMA Support Services provides virtual assistant and back-office outsourcing built specifically for contractors. Rather than a call center or a pool of freelancers, it places dedicated virtual assistants inside a contractor's business to take on the follow-up, paperwork, and collections work that tends to fall behind as a company grows. The goal is to help contractors close more of the jobs already in their pipeline and get paid for completed work faster.

On the front-office side, the virtual assistants handle inbound and outbound calls, respond to inquiries and site form submissions, create and follow up on estimates, and work through older quotes that would otherwise go cold, targeting a response time of under two minutes on new leads. Scheduling of service visits and inspections is handled the same way, with client communication managed throughout.

On the back-office side, services include insurance claims processing, accounts receivable follow-up and collections, bookkeeping and accounting, job costing and reporting, and permit coordination. The insurance claims work responds to a specific pain point in this trade, where insurer checks can take 60 or more days to arrive; the associated support is meant to bring that cycle down to a matter of weeks. A related revenue recovery function focuses on invoice follow-up and on reworking estimates that were sent to a customer but never converted into a signed job.

The client base described is contractors, with particular attention to home remodeling, roofing, siding, windows, solar, and flooring companies. On this listing, SMA Support Services is categorized under construction and roofing, reflecting a focus on trade contractors rather than a general, industry-agnostic outsourcing model.

Virtual assistants are trained in trade-specific terminology, including roofing basics such as drip edges and starter shingles, and are set up to work directly inside the software contractors already use, including ProLine and AccuLynx, rather than requiring a separate system.

For contractors evaluating outsourced support, SMA Support Services frames its value around two recurring problems in the trade: leads that stall before they turn into signed jobs, and payments, particularly insurance claims, that take too long to collect.