Back Office Outsourcing Philippines

Concentrix is a Fortune 500 global technology and services company, and its Iloilo City delivery center brings that same enterprise-grade capability to the BPO Philippines market. For organizations looking to outsource customer support, technical assistance, or back-office operations, Concentrix offers the infrastructure, process discipline, and talent pipeline that come from operating at global scale. The Iloilo team operates within a company that has earned consecutive Fortune 500 rankings and recent Comparably recognition for leadership and career growth, two factors that directly affect service consistency for outsourcing clients. Lower attrition and strong management translate to fewer disruptions for the businesses that rely on this call center Philippines partner day to day. Concentrix handles a wide range of outsourcing engagements, from high-volume customer interactions to technology-enabled back-office work, making it a credible option for companies across sectors that need a proven BPO Philippines partner. Reach out to explore how Concentrix Iloilo can support your operations or to request a quote.

Concentrix Mall of Asia Recruitment Site is the Pasay City operation of Concentrix, a global technology and services company that designs, builds, and runs customer experience and business process operations for large enterprises. This listing covers the Pasay City site specifically, one of several Philippine locations the company operates, and the services, workforce, and delivery details below describe this site rather than any of Concentrix's other locations. From this site, Concentrix provides customer support, technical support, back office processing, help desk services, and customer experience management. These functions sit within the wider service areas the company organizes its work around at the corporate level, including customer care, technical support, and finance and accounting, delivered as outsourced operations for client organizations. Concentrix serves clients across a broad range of industries, including automotive; banking, financial services and insurance; energy and utilities; government and public sector; healthcare; media and communications; retail and ecommerce; technology and consumer electronics; and travel, transportation and tourism. The Pasay City site is staffed by a team of 1,000 or more. At the corporate level, Concentrix holds ISO 42001:2023 certification, the global standard for AI governance, and has been recognized as a Leader by NelsonHall for AI transformation. The company states it works with more than 160 Fortune 500 companies and runs AI in production for more than 1,000 clients, supported by more than 300 patents and proprietary technologies. Concentrix Mall of Asia Recruitment Site gives buyers a Pasay City-based option for outsourced customer support, technical support, and back office work delivered within Concentrix's global operating model.

Concentrix Philippines is the Manila-based delivery site of Concentrix, a global technology and services company that designs, builds, and runs outsourced customer experience, back-office, and technology operations for large enterprises. Buyers working with this site get access to a global services organization operating at enterprise scale, with local delivery staffed at more than 1,000 employees. The services described on the Concentrix website span several practice areas. Under revenue growth, the company covers B2B sales, B2C sales, marketing, and collections. Under experience optimization, it covers customer care, technical support, and voice-of-the-customer programs. Under enterprise protection, it covers trust and safety, data and AI support, cybersecurity, and financial crime and compliance. Under operational productivity, it covers finance and accounting. These map to the customer support, back-office, and IT outsourcing services already listed for this site. The company's industries page lists Automotive; Banking, Financial Services and Insurance; Energy and Utilities; Government and Public Sector; Healthcare; Media and Communications; Retail and Ecommerce; Technology and Consumer Electronics; and Travel, Transportation and Tourism as the sectors it serves. This range overlaps with the ecommerce, fintech, healthcare, and logistics focus already listed for the Manila site, and points to an enterprise and regulated-industry client base. Concentrix, the global company this site operates under, states it handles billions of human and AI interactions a year, works with more than 160 Fortune 500 companies, and supports more than 1,000 clients running AI in production. It reports more than 300 patents and proprietary technologies, holds ISO 42001:2023 certification for AI governance, and has been named a Leader by NelsonHall for AI transformation. For outsourcing buyers evaluating providers in the Philippines, Concentrix Philippines brings the customer support, back-office, and IT outsourcing services listed above, backed by a global organization with established AI governance credentials and experience across regulated industries such as banking, healthcare, and ecommerce.

Concentrix UP Ayala Technohub Recruitment Site is the Quezon City location of Concentrix, a global technology and services company that designs, builds, and runs outsourced operations for enterprise clients. This listing covers the Quezon City site specifically, where the company delivers customer support, technical support, back office processing, sales support, and remote staffing. Concentrix describes its approach as combining human expertise with AI across the operations it manages on behalf of clients, spanning strategy, technology, and day-to-day service delivery. Concentrix organizes its services around business outcomes and delivery capabilities. On the outcome side, this includes revenue growth work such as B2B sales, B2C sales, marketing, and collections; experience optimization covering customer care, technical support, and voice of the customer programs; enterprise protection spanning trust and safety, data and AI support, cybersecurity, and financial crime and compliance; and operational productivity through finance and accounting services. On the capability side, its teams work across strategy, data and AI intelligence, experience design, engineering, platform integration, and operations. Concentrix serves clients across a range of industries, including automotive, banking, financial services and insurance, energy and utilities, government and public sector, healthcare, media and communications, retail and ecommerce, technology and consumer electronics, and travel, transportation and tourism. Its service design is built around the operational requirements of each of these sectors rather than a single generic model. The Quezon City site operates within a team size band of 1000+ staff. At the company level, Concentrix holds ISO 42001:2023 certification, the global standard for AI governance, and reports more than 300 patents and proprietary technologies. It has been named a Leader by NelsonHall for AI transformation and states that it works with more than 160 Fortune 500 companies and over 1,000 clients running AI in production. For buyers evaluating outsourcing partners based in Quezon City, Concentrix UP Ayala Technohub Recruitment Site is the local point of contact for the services and capabilities described above.

Concentrix Uptown is the Cagayan de Oro City site of Concentrix, a global technology and services company that designs, builds, and runs customer experience and business process operations for enterprise clients. Concentrix operates many delivery sites across the Philippines and around the world, and this listing describes the Uptown site in Cagayan de Oro City specifically, one of several Philippine locations the company runs, rather than any of its other sites. From the Cagayan de Oro City site, the services on this listing include customer support, technical support, back office processing, help desk services, and workforce management. These match the wider capability set Concentrix describes for its business, which spans customer care, technical support, trust and safety, collections, and finance and accounting work carried out as outsourced operations on behalf of client companies. Concentrix describes its operations as handling billions of human and AI interactions each year across its global network, of which this site forms part. Concentrix works across a broad range of industries, including automotive, banking, financial services and insurance, energy and utilities, government and public sector, healthcare, media and communications, retail and ecommerce, technology and consumer electronics, and travel, transportation and tourism. Client companies in these sectors use Concentrix to run customer-facing and back-office functions rather than staffing them internally. The Cagayan de Oro City site is staffed by a team of 1000 or more. At the corporate level, Concentrix holds ISO 42001:2023 certification, the global standard for AI governance, and has been recognized as a NelsonHall Leader for AI transformation, distinctions that apply to Concentrix as a whole and that this site operates under. For businesses evaluating outsourcing partners in Cagayan de Oro City, Concentrix Uptown provides access to customer support, technical support, back office, help desk, and workforce management services backed by a large, established global provider with operations across multiple industries.

Conduent Philippines gives businesses a proven path to cleaner operations, lower costs, and faster throughput across some of the most complex back office and compliance-heavy work out there. Based in Quezon City, the team handles healthcare BPO, finance BPO, and broad back office outsourcing for clients who need accuracy and consistency at scale. The healthcare side covers the detail-intensive work that slows internal teams down, from claims processing to administrative workflows. On the finance side, they take on the transactional volume that ties up in-house staff. It is the kind of BPO Philippines offer that suits mid-to-large organisations looking to hand off critical processes without sacrificing control. Conduent has a long track record in business process services across healthcare, transportation, and customer experience, which means they bring sector knowledge, not just headcount, to every engagement. If you are scoping out outsourcing options and want a partner that already understands your industry's rules and pressures, reach out to Conduent Philippines and start the conversation.

Connections Outsourcing Inc is a business process outsourcing provider based in Mandaue City, Cebu, serving businesses worldwide from a single Philippine delivery site. The company frames its work around building long-term client relationships and improving operational efficiency for the businesses that use its services, positioning itself as a partner for companies that want to hand off customer-facing and administrative functions to an outsourced team rather than staff those functions in-house. The company describes its approach in terms of building trust with clients and acting as a long-term partner rather than a short-term vendor. Its stated aim is to optimize operational efficiency for the businesses it works with, using outsourcing as a way for those businesses to focus on their core operations while call center, sales, and back office work is handled by an external team in Cebu. The listing covers three service lines: call center services, sales outsourcing, and back office outsourcing. Call center services cover the customer contact work that a company routes through an outsourced team, including inbound and outbound phone support. Sales outsourcing extends that same phone-based model to sales conversations, and back office outsourcing covers the administrative and processing work that sits behind the customer-facing side of a business. Together, the three services span front-line customer interaction and the internal operations that support it, rather than a single narrow function. Connections Outsourcing operates from the SPBO Building on Hernan Cortes Street in Mandaue City, Cebu 6014. Its listed hours run Monday to Friday, 9:00 PM to 6:00 AM Philippine time, a graveyard shift that lines up with a full daytime business schedule on the US East Coast. Companies comparing outsourcing partners in Cebu can review Connections Outsourcing Inc for call center services, sales outsourcing, and back office outsourcing, and reach the company directly by phone or email for further details.

Connext is an outsourcing company based in Angeles, Philippines, built around one goal: fitting into your workflow as if your offshore team were down the hall. They deliver customer support, finance and accounting, back office processing, and IT staff augmentation, making them a practical choice for businesses that want a single BPO Philippines partner across multiple functions. What clients consistently point to is Connext's recruitment speed and communication quality. More than 85% of reviewers highlight how quickly roles get filled and how clearly the team keeps clients informed throughout. For companies that have dealt with slow ramp-ups or communication gaps at other providers, that track record stands out. Connext is built for ongoing partnerships rather than one-off engagements. Whether you need a dedicated call center Philippines team, an accounting specialist, or AI-ready BPO capacity to scale your technical operations, they work to align closely with your existing processes from day one. Contact Connext to request a quote and explore how they can extend your team.

Connext Global Solutions is an offshore staffing and outsourcing provider with operations in Manila, serving businesses across the United States, Canada, Singapore and Europe. Established in 2014, the company connects small and mid-sized businesses with offshore professionals in finance, healthcare, customer service, IT and marketing, positioning itself as an alternative to setting up a foreign subsidiary. Buyers get access to vetted offshore staff along with the recruiting, facilities and compliance work that normally comes with building an overseas team. The service lineup covers back office support and administrative teams for general business functions, financial services work such as bookkeeping, payroll management, and AP/AR specialists and CPAs, and healthcare support spanning revenue cycle management and patient scheduling. Beyond these core lines, Connext structures its offshore arrangements around workforce models including Employer of Record for payroll, benefits and legal compliance, custom recruiting with sourcing and screening, co-management through country- and function-specific managers, and support for transitioning independent contractors into full-time roles. On the listing, Connext is tagged for fintech, healthcare and logistics, consistent with a client base the company describes as small and mid-sized businesses across North America and Europe seeking offshore finance, healthcare and operational support without managing an entity abroad. Operationally, Connext describes itself as veteran-owned and operated, with leadership spread across five countries and delivery operations in the Philippines, Colombia, Mexico and India. Facilities are presented as SOC 2 Type 2 certified, with IT security and equipment standards built into the offshore setup rather than left to the client to arrange. For companies evaluating an offshore partner in Manila, Connext Global Solutions offers a staffing model that bundles finance, healthcare and back office talent with the compliance and facilities infrastructure needed to run an offshore team.

Contact Center Services & Outsourcing Philippines, trading online as Intercoms Global Solutions, is a business process outsourcing provider serving companies in the United Kingdom and North America. This listing covers the company's site in Mandaluyong City, one of several Philippine locations the company operates, and describes the services delivered from that site. The site's core work is customer support and contact center services, covering inbound and outbound calling, customer care, and issue resolution by phone. Alongside this it handles sales and lead generation, including telemarketing and appointment setting, and back office operations such as data entry, data processing, document management, and general administrative support. The company also lists virtual assistant services and IT and technical support, covering helpdesk assistance, software troubleshooting, and network and systems administration. Beyond these core lines, the company's service list extends to content moderation and social media management, finance and accounting work such as bookkeeping and accounts payable and receivable, and outsourced human resources administration covering onboarding and payroll processing. Its client base is described as companies based in the United Kingdom and North America looking to move customer-facing and back-office functions offshore, typically to reduce the overhead of running an in-house call center and to gain access to English-speaking staff. Operationally, the Mandaluyong City site is staffed with English-proficient agents whom the company describes as having neutral accents for both inbound and outbound work. Its client-facing material also points to the time zone difference between the Philippines and the UK and North America as a basis for offering round-the-clock service coverage without the scheduling strain that comes from staff working the same hours as their own personal time. For buyers evaluating contact center and back-office outsourcing from the Philippines, the Mandaluyong City site of Contact Center Services & Outsourcing Philippines offers a combined package of live call handling, lead generation, administrative back-office work, and specialist support functions such as IT helpdesk and finance and accounting.

ContactPoint360 is a global BPO with customer support operations in Cebu, Philippines, built around one measurable goal: better CX outcomes for its clients. The team handles inbound customer service, escalation management, and 24/7 support across airlines, media, insurance, and home services. With AI tools integrated into frontline operations, ContactPoint360 gives buyers the efficiency of automation without sacrificing the human quality that keeps satisfaction scores high. Clients range from fast-growing startups to established brands like Flair Airlines and Tennis Channel. What distinguishes this call center Philippines provider is sustained performance. Multiple Flair Airlines leaders across different roles have independently cited the team's quality and responsiveness. Tennis Channel credits ContactPoint360 for powering its global fan support. That kind of repeat validation from the same clients signals a BPO Philippines partner that holds its standards over time. For companies evaluating customer support outsourcing or looking to expand their back office operations in the Philippines, ContactPoint360's Cebu team is worth a direct conversation. Reach out to discuss your requirements or request a quote.

Convey Health Solutions Philippines, Inc. Is the Mandaluyong City site of Convey Health Solutions, a healthcare technology and services company that supports health plans, payers and provider organizations across the United States. Buyers working with this site gain access to healthcare-focused business process outsourcing built around Medicare, Medicaid, exchange and commercial health plan operations, covering everything from member enrollment through risk adjustment analytics and back office processing. The services list spans plan sales and pre-enrollment support, member enrollment and reconciliation, premium billing, and supplemental benefits administration. Risk adjustment and analytics work includes performance and suspecting analysis for payer clients, alongside health information management. Member engagement services cover reward and incentive programs and customer and member services designed to support retention and satisfaction. Back office operations and advisory and consulting round out the offering, along with compliance oversight and support for quality and star ratings initiatives. Convey Health Solutions works with health plans and payers operating in the Medicare, Medicaid, health insurance exchange and commercial markets, along with provider organizations pursuing strategic and operational support. The company states that plans covering 19% of Medicare lives use its services, and that seven of the top 20 health plans are among its clients, placing the healthcare and health insurance industries served by this listing squarely in the government-sponsored and regulated payer space. Convey Health Solutions has operated in this space since 2001, giving it 25 years of experience with CMS enrollment rules and payer compliance requirements. The company reports processing more than 2.2 billion transactions per year and holds a Top 3 KLAS rating for risk adjustment and analytics services, with global recognition noted for health information management. Its family of companies includes Pareto Intelligence, which provides risk adjustment analytics, rewards and incentives, and quality and health equity services through a dedicated technology platform. For healthcare payers evaluating outsourcing partners with deep Medicare and CMS compliance experience, the Mandaluyong City site of Convey Health Solutions Philippines, Inc. Offers a direct link into this specialized services organization.