Concentrix Uptown

Concentrix Uptown is the Cagayan de Oro City site of Concentrix, a global technology and services company that designs, builds, and runs customer experience and business process operations for enterprise clients. Concentrix operates many delivery sites across the Philippines and around the world, and this listing describes the Uptown site in Cagayan de Oro City specifically, one of several Philippine locations the company runs, rather than any of its other sites.

From the Cagayan de Oro City site, the services on this listing include customer support, technical support, back office processing, help desk services, and workforce management. These match the wider capability set Concentrix describes for its business, which spans customer care, technical support, trust and safety, collections, and finance and accounting work carried out as outsourced operations on behalf of client companies. Concentrix describes its operations as handling billions of human and AI interactions each year across its global network, of which this site forms part.

Concentrix works across a broad range of industries, including automotive, banking, financial services and insurance, energy and utilities, government and public sector, healthcare, media and communications, retail and ecommerce, technology and consumer electronics, and travel, transportation and tourism. Client companies in these sectors use Concentrix to run customer-facing and back-office functions rather than staffing them internally.

The Cagayan de Oro City site is staffed by a team of 1000 or more. At the corporate level, Concentrix holds ISO 42001:2023 certification, the global standard for AI governance, and has been recognized as a NelsonHall Leader for AI transformation, distinctions that apply to Concentrix as a whole and that this site operates under.

For businesses evaluating outsourcing partners in Cagayan de Oro City, Concentrix Uptown provides access to customer support, technical support, back office, help desk, and workforce management services backed by a large, established global provider with operations across multiple industries.