Put your AI in front of the teams that use it
The platforms transforming Philippine outsourcing, and the partners who supply training to the talent that uses them.
74 vendors · Page 5 of 9
Freshworks
Customer Support AIWorkflow AutomationFreshworks offers a unified service operations platform that manages IT and employee support at scale, with first contact resolution rates reported at 27% above industry benchmarks.
Genesys
Customer Support AIAgent CopilotsWorkflow AutomationGenesys Cloud is an enterprise AI platform that orchestrates human agents and AI together to deliver consistent, loyalty-building customer experiences at scale.
Glean
Knowledge Management SystemsAgent CopilotsWorkflow AutomationGlean is an enterprise Work AI platform that connects company knowledge across tools and systems, helping support teams find answers faster and cut internal ticket volume.
HappySupport
Knowledge Management SystemsCustomer Support AIWorkflow AutomationHappySupport turns screen recordings of product workflows into published help articles, translating content into 12+ languages and flagging documentation gaps when the product changes.
InMoment
Customer Support AISpeech AnalyticsWorkflow AutomationInMoment is an AI-powered customer experience platform that unifies multichannel feedback, automates insight analysis, and helps contact centers close the loop with customers faster.
Insight7
Speech AnalyticsAgent CopilotsCustomer Support AIInsight7 is an AI call analytics and coaching platform that scores every customer interaction, surfaces performance gaps, and guides reps with real-time signals.
Intercom
Customer Support AIIntercom is an AI-first customer service platform that helps businesses handle support volume without proportionally growing headcount. Its core AI agent, Fin, resolves customer questions directly across chat, email, and other channels, freeing human agents to focus on complex or high-value interactions. For BPO and call center operations, Intercom fits naturally into both fully managed support setups and hybrid agent models. Teams use it to automate repetitive first-line queries, route tickets intelligently, and give live agents context-rich conversation histories before they even say hello. The built-in inbox, reporting tools, and workflow automation make it practical BPO software for managing large support queues across multiple client accounts. As contact center AI becomes a baseline expectation rather than a differentiator, tools like Intercom let outsourcing providers deliver faster resolution times without sacrificing quality. If your operation is evaluating AI for BPO or looking to reduce handle time on high-volume queues, Intercom is worth a close look. Visit their website to explore the platform or book a demo with their team.
IrisAgent
Customer Support AIVoice AIWorkflow AutomationIrisAgent is an AI support resolution platform that automates 50%+ of customer conversations across chat, email, and voice, grounding every answer in a company's own knowledge base and ticket history.
Kaelio
Knowledge Management SystemsAgent CopilotsKaelio's ktx is an open-source context layer that gives AI data agents accurate business context and approved metric definitions, helping operations teams get consistent answers from their warehouses.
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