Capacity

Capacity is a unified CX automation platform built for contact centers and support teams. Its foundation is the AI Knowledge Orchestration Layer, which connects an organization's knowledge, data, and systems into a single source that powers every feature on the platform. AI agents handle customer inquiries across voice, chat, SMS, email, and web, resolving routine contacts without human escalation. The platform also supports outbound campaigns, post-interaction workflows, and builder tools that let teams create and deploy agents without heavy technical lift. Capacity reports more than 20,000 customer organizations, 1.5 million users, and over 36.3 billion automated interactions processed to date.

For BPOs and contact centers, Capacity positions itself as a replacement for the common setup of four or five disconnected AI vendors that do not share data or learn from each other. Real-time agent assist surfaces relevant answers and suggested next steps during live interactions, cutting handle time without requiring agents to switch tabs. Auto QA evaluates 100% of interactions automatically, drawing on the same Knowledge Orchestration Layer that informs AI agents, so scoring stays consistent with how the platform actually resolves contacts. Conversation intelligence tracks trends and knowledge gaps over time, feeding improvements back into the system continuously. The platform covers retail, financial services, and HIPAA-compliant healthcare environments.