ClickHelp

ClickHelp is an online documentation platform with over 15 years on the market, designed to help technical writing teams create and manage documentation in a single portal. It covers user manuals, FAQs, knowledge bases, tutorials, and API docs, with import support for MS Word, OpenOffice, HTML, and other common formats. The platform's AI Suite is built around practical documentation workflows, from content creation through support delivery. ClickHelp holds SOC 2 Type II certification and is GDPR and CCPA compliant, with data storage options across the USA, Europe, and Australia, AES-256 encryption, and a 99.9% uptime SLA.

Contact centers and BPO operations can use ClickHelp to build and maintain the internal knowledge bases that agents depend on during live interactions. The platform supports multiple documentation types under one roof, making it practical for teams that need to keep FAQs, process guides, and product information current and accessible. Subject matter experts, QA engineers, and support specialists can all contribute through a shared authoring workflow, with role-based permissions controlling who can create or review content. Built-in analytics and reporting give operations managers visibility into how documentation is performing, and the configurable reader interface can be extended with chat tools and feedback forms.