Chattermill

Chattermill is a CX intelligence and Voice of Customer platform built around Lyra, a proprietary AI model trained specifically for customer experience analysis. The platform consolidates feedback from every channel, including surveys, calls, chats, reviews, and social media, into a single unified view. Lyra tags and categorizes each signal, enriches it with context such as customer ID, channel, and location, and surfaces emerging issues before they escalate. Reports, dashboards, and real-time alerts keep teams informed, while integrations with tools like Slack, Jira, and Linear connect insights directly to operational workflows.

For contact centers and BPO operations, Chattermill provides a structured way to turn high volumes of customer feedback into actionable intelligence. Teams can identify root causes behind contact drivers, track quality metrics across touchpoints, and spot patterns in customer sentiment without manually reviewing individual interactions. The platform's agentic architecture connects verified CX intelligence to AI agents already in use, including Claude and ChatGPT, giving those agents a trusted data foundation. Chattermill also links customer signals to business outcomes like retention, churn, and revenue, helping BPO clients demonstrate measurable impact to the businesses they serve.