Put your AI in front of the teams that use it
The platforms transforming Philippine outsourcing, and the partners who supply training to the talent that uses them.
74 vendors · Page 6 of 9
KMS Lighthouse
Knowledge Management SystemsAgent CopilotsCustomer Support AIKMS Lighthouse is an enterprise knowledge management platform that gives contact center agents instant, searchable answers to reduce handling time and speed up onboarding.
Kore.ai
Customer Support AIVoice AIAgent CopilotsEnterprise agentic AI platform providing AI agents, contact center automation, agent assist, and quality assurance for customer service operations.
LuMay
Workflow AutomationVoice AIAgent CopilotsLuMay is an enterprise AI platform that builds, governs, and deploys AI agents for voice, CRM, compliance, and workflow automation across regulated business operations.
MiaRec
Speech AnalyticsCustomer Support AIAgent CopilotsMiaRec is a conversation intelligence platform that helps contact centers automate quality management and surface AI-driven insights across 100% of customer interactions.
Microsoft
Agent CopilotsWorkflow AutomationKnowledge Management SystemsMicrosoft provides cloud, AI, and productivity platforms including Azure and Microsoft 365 Copilot, with tools applicable to contact center automation and business operations.
Mosaic AI
Customer Support AIAgent CopilotsKnowledge Management SystemsMosaic AI is a technical support platform that deploys AI agents to deflect routine cases, assist agents on complex tickets, and surface knowledge from every resolution.
NextLevel.AI
Voice AICustomer Support AIWorkflow AutomationNextLevel. AI is a voice AI agents platform by SPsoft that deploys omnichannel conversational agents for sales, customer support, and healthcare use cases.
NICE CXone
Customer Support AINICE CXone is a cloud-native contact center platform that helps BPOs and enterprise call centers manage high-volume customer interactions without losing quality or control. It brings together AI-powered routing, real-time analytics, and workforce optimization in one environment, so operations teams are not stitching together separate tools to get a complete picture. For a BPO, the practical value shows up across the floor. AI-assisted routing matches inbound contacts to the right agent based on skills and interaction history, cutting handle times and reducing costly transfers. Supervisors get live dashboards and post-call analytics to catch performance gaps before they become client escalation issues. Workforce management tools support scheduling and forecasting, which matters when headcount shifts by campaign or season. As call center automation becomes a baseline expectation from enterprise clients, CXone gives outsourcers a platform they can demonstrate with confidence. Contact centers evaluating contact center AI or BPO software that consolidates channels, analytics, and workforce tools in one place will find CXone worth a serious look. Visit nice.com to explore the platform or book a demo with their team.
Noxus
Workflow AutomationAgent CopilotsCustomer Support AINoxus builds AI workers that map business operations into intelligent workflows and execute them directly inside legacy systems like SAP and Oracle.
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