Put your AI in front of the teams that use it
The platforms transforming Philippine outsourcing, and the partners who supply training to the talent that uses them.
117 vendors · Page 13 of 13
Trillet
Voice AICustomer Support AIWorkflow AutomationTrillet is an AI voice agent that answers inbound calls around the clock, verifies identity, takes real actions in live systems, and handles regulated conversations across voice, SMS, and chat.
UiPath
Workflow AutomationUiPath is an enterprise automation platform that eliminates the manual, repetitive work that slows BPO operations down. By combining robotic process automation with AI capabilities, it gives teams a practical way to offload high-volume, rules-based tasks to software robots that run continuously, without errors or fatigue. For call centers and outsourcing firms, the applications are direct. During live interactions, UiPath can auto-populate customer records across CRM systems, reducing handle time without adding headcount. Back-office teams use it to process invoices, validate data, and generate compliance reports. QA workflows that once required hours of manual log review can be automated to surface only the exceptions that need human judgment. For companies evaluating AI for BPO or contact center AI tools, UiPath offers a structured entry point into automation at scale. The platform integrates with existing systems, which matters for outsourcing companies that cannot afford long migration cycles. If you are building out a BPO software stack, UiPath is worth a closer look. Visit uipath.com or book a demo to see it in action.
Vellum
Workflow AutomationAgent CopilotsVellum is a persistent AI assistant that automates business workflows including CRM updates, lead scoring, and contract review, with memory that builds context across every conversation.
Verint
Speech AnalyticsVerint is a customer engagement platform built to help contact centers make sense of every conversation happening across their operations. For BPOs managing large agent populations and high call volumes, keeping quality consistent is one of the hardest problems to solve at scale. With Verint's speech analytics and AI-powered quality management tools, call centers can automatically transcribe and analyze agent-customer interactions, surfacing compliance risks, call drivers, and coaching opportunities without requiring manual review of every call. Workforce management features handle scheduling and forecasting, so operations teams can align staffing to demand more accurately. The result is a tighter feedback loop between QA, training, and floor performance. BPO software that connects conversation data to operational outcomes is increasingly what enterprise clients expect their outsourcing partners to run. Verint positions contact center AI across the full workflow, from monitoring agent performance to understanding why customers call in the first place. If your team is evaluating AI for BPO operations, Verint's website has demo options worth exploring.
Voice AI
Voice AIWorkflow AutomationCustomer Support AIVoice AI is a platform that deploys AI voice agents to automate inbound and outbound business calls, with multilingual TTS and real-time voice transformation tools.
Voiceflow
Customer Support AIVoice AIWorkflow AutomationVoiceflow is an enterprise conversational AI platform that lets teams build, deploy, and iterate on AI agents for customer support, reducing ticket volume and operational costs.
Wilmac Technologies
Workflow AutomationAgent CopilotsSpeech AnalyticsWilmac Technologies provides AI-powered workforce management and compliance interaction archival software built for contact centers, trading floors, and 911 centers.
Zendesk
Customer Support AIWorkflow AutomationAgent CopilotsZendesk is an AI-powered customer service platform that deploys self-improving AI agents to automate resolutions across voice and digital channels at scale.
Zite
Workflow AutomationKnowledge Management SystemsZite is an AI no-code builder that generates apps, workflows, and databases from plain descriptions, letting BPO teams ship internal tools without developers or per-user fees.
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