Lokalise

Lokalise is an AI localization platform used by more than one million users across 3,000 companies, ranging from growth-stage businesses to Forbes Global 2000 enterprises. The platform connects a company's content ecosystem, handles translation at scale, and deploys localized output continuously across markets. It integrates with over 60 tools in a typical technology stack, supports more than 30 file formats, 33 webhooks, and 10 pre-built SDKs, and provides 95 API endpoints for syncing content. Mobile teams can push real-time updates through OTA delivery. The platform carries SOC 2 Type II, ISO 27001, and ISO 27017 certifications, with all customer data hosted on AWS infrastructure in EU regions.

For BPOs and contact centers that support clients across multiple markets, Lokalise addresses a common bottleneck: keeping multilingual support content consistent and current. Teams can automate the translation of agent scripts, customer-facing help documentation, and marketing copy without rebuilding localization from scratch each time a new market is added. The platform's automation removes the manual steps that slow down multilingual rollouts, and its AI translation layer, which the company reports at 95% accuracy, reduces the volume of content requiring human review. It includes SAML-based single sign-on and role-based access control, and detailed audit logs give operations managers clear visibility into translation activity across multiple client accounts.