Mosaic AI

Mosaic AI is a software platform built for technical support organizations that need to handle complex, high-volume cases without adding headcount. Its core technology, the Customer Context Model, connects to existing ticketing systems, CRMs, knowledge bases, and product data to give AI a complete picture of each customer's configuration, history, and account context. From there, the platform deploys agents that deflect routine tickets, troubleshoot harder cases, and route recurring product issues to the right internal teams. Customers including Assetworks, Clarivate, and Rapid7 have adopted the platform across business units, with one reporting a 39% reduction in cost to serve.

For a BPO or contact center running technical support on behalf of software or technology clients, Mosaic AI integrates into existing workflows without requiring data migration or engineering work. The Assist module pushes root cause analysis and drafted replies to agents through a browser extension, helping frontline staff resolve cases faster inside the tools they already use. A Self-Service module deflects tickets before they reach agents, while the Knowledge module converts closed tickets into structured documentation that improves future resolutions. The Intelligence module monitors sentiment shifts, churn signals, and recurring product issues so operations teams can intervene early. The platform can go live within a five-day pilot.