MiaRec

MiaRec is a conversation intelligence platform built for contact centers and operations teams. Its AI analyzes customer interactions to surface insights on sentiment, topic detection, compliance risk, and agent performance. The platform is designed to help organizations move beyond manual spot-checking and guesswork, giving QA managers, CX leaders, sales teams, and compliance officers a clear, data-driven picture of what is happening across every conversation. The goal is to help contact centers make smarter decisions without adding headcount or complexity to an already demanding operation.

BPOs and contact centers use MiaRec to replace the slow, incomplete process of manually reviewing a small sample of agent calls. The platform evaluates 100% of interactions automatically, scoring agents and flagging performance issues without requiring supervisors to listen to recordings one by one. QA teams benefit from auto-scoring and AI-driven coaching that gives agents faster, more consistent feedback. Compliance teams can monitor for regulatory risk at scale. Sales and CX leaders can analyze buying signals, churn risk, and customer sentiment to surface trends that would otherwise stay buried inside call data.