MaxContact

MaxContact is a UK-based contact centre software company with over 20 years of experience and more than 500 deployments. Its AI-powered customer engagement platform brings together predictive dialling, omnichannel communication, and autonomous AI agents in a single suite. The platform is built to turn customer interactions into measurable commercial outcomes, with tools covering intelligent targeting, outbound dialling, and AI-generated call summaries. MaxContact maintains 99.99% platform uptime and resolves 97% of support tickets within SLA, backed by a UK-based team that holds a 96% customer satisfaction rating. The company also offers a Performance Promise, committing to measurable improvement for every client deployment.

For BPOs and contact centres, MaxContact provides a practical operating stack for high-volume agent environments. Predictive dialling and intelligent targeting reduce idle time, with clients reporting up to a 40% increase in customer talk time. AI agents handle routine interactions without human involvement, reaching a 28% autonomous conversation resolution rate in production. Supervisors get coaching tools and performance dashboards to monitor quality across campaigns, while automated call summaries cut down on after-call work. Marston Holdings, a BPO provider, deployed MaxContact to manage omnichannel service delivery across its operations, citing the platform's versatility as central to its service model. Integration with existing tech stacks is handled through a dedicated marketplace.