Matterway

Matterway is a software company that builds an AI assistant designed for operations and process excellence teams in enterprise environments. The platform sits on top of existing systems, including web apps, browsers, APIs, and files, using approved LLMs and OCR to extract data, pre-fill forms, and guide users through complex, multi-step workflows. Rather than chasing full automation, Matterway takes a human-in-the-loop approach where AI handles repetitive steps while surfacing results for user verification and conflict resolution. The platform manages the full lifecycle of what it calls Skills, from design to deployment, typically within two to four weeks.

For BPO and contact center operations, Matterway functions as a screen-aware copilot that reduces handling time on high-volume, multi-system tasks. Documented use cases include PEP screening, sanctions screening, wire transaction repair, and unusual activity reporting triage, alongside HR onboarding and insurance policy renewal. Teams at Deutsche Telekom Services Europe cut a 132-step, 45-minute process down to 12 minutes, and PersoPoint reduced new hire processing from 47 minutes to 5. The platform reports a 76% decrease in handling time and a tenfold reduction in errors across deployments, making it well suited for compliance-heavy BPO workflows where a human must still approve the final action.