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AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
119 articles · Page 14 of 14
Philippine BPO IndustryJun 17, 20262 min read
Philippine BPO Industry Hits $40B in 2025 With AI-Driven Growth
The Philippines IT-BPM sector reached $40 billion in export revenues in 2025, growing at 5%, above the global outsourcing average. AI adoption and a shift from cost-cutting to strategic partnerships are reshaping the industry ahead of a $59B target by 2028.
VamastersRead
Philippine BPO IndustryJun 17, 20262 min read
Philippine BPO Industry Navigates AI Impact on Call Center Jobs
AI is already reshaping the Philippine BPO industry, with major outsourcing companies rolling out automation tools as the sector forecasts $38 billion in revenue. Workers in Philippine call centers are among the first globally to feel the real-world impact of AI on back-office and customer service roles.
BloombergRead