Xerox Care and Quality Solutions

Conduent Care and Quality Solutions is a healthcare-focused BPO company based in Franklin, Wisconsin. The organization serves health plans and managed care organizations that require specialized outsourcing partners rather than general-purpose call center operations. Its core focus sits at the intersection of care management and quality improvement, two of the most resource-intensive areas in healthcare administration, where the right outsourcing relationship can directly affect member outcomes and program performance. Operating through the ACS Informed Health platform, the company has roots in health information services and member-facing support. Services span health information delivery, care coordination assistance, and back-office quality solutions that help health plan clients meet clinical performance standards. For organizations managing large and complex member populations, outsourcing these functions to a dedicated healthcare BPO in the USA allows internal teams to direct their attention elsewhere while care and quality operations continue without interruption. Managed care organizations, commercial health plans, and government-sponsored health programs form the primary client base this operation is built around. These organizations operate under strict regulatory frameworks and need outsourcing partners that understand clinical workflows, quality metrics, and the compliance requirements specific to the healthcare sector. A general BPO company often cannot meet those demands, which is part of what distinguishes a purpose-built care and quality operation from a conventional call center USA provider. Organizations weighing their options for healthcare BPO, particularly around care management or quality program support, can reach out to Conduent Care and Quality Solutions directly through the company's contact page. The team is available to discuss specific program requirements and help determine whether back-office or member-facing outsourcing is the right fit for your organization's operational goals.