Always On Call Answering Service, LLC

Always On Call Answering Service gives businesses a live voice on every call, at any hour, without the cost of a full-time in-house receptionist. Callers reach a trained person instead of voicemail, and you pay only for the time spent working on your behalf, billed down to the second. For companies looking for a call center USA partner with real roots in service, it is a practical option. The core offering is live telephone answering and customer support handled by tele-receptionists. Coverage can run on demand, after hours, or 24/7, and clients decide how much to forward and how often. The company says there are no extra charges for emails, faxes, or text transactions, and its Terms of Service are written without hidden fees. Services are customized to each client's needs, and the team can answer in your name rather than as an outside answering service unless you ask them to say so. Always On Call began in 1992, started by M. Ellen Brosseau, her late husband Gerald R. Brosseau, a licensed funeral director, and their son Gerald R. Brosseau II. The business grew out of a funeral home's need for a dependable service, and it went on to specialize in the healthcare and funeral home industries. Doctors and funeral homes across the country came to rely on it, though the company describes its client base as a diverse range of businesses nationwide. Operationally, the company keeps all of its employees in the United States. A Quality Assurance Team audits and evaluates each team member on a regular basis. It runs two locations, one in New Hampshire and one in Southwest Florida added in 2015 for staffing and technology redundancy. In 2024 it moved to Amtelco's cloud-based Genesis software, backed by multiple internet connections and failover mechanisms. In 2008 it received awards for customer service from the Association of TeleServices International and the Canadian Call Management Association. If you are comparing outsourcing options for customer support, or want a BPO company USA teams can reach by phone and trust with first impressions, Always On Call is worth a conversation. Get in touch to ask about coverage and request a quote.