PartnerHero

PartnerHero is a customer operations outsourcing provider that’s built for the needs of innovative brands, scaling companies, and high-growth startups. We connect talented and capable people from all over the world with companies who care about delivering a high quality customer experience, while doing right by people, place, and planet.

Our values-based approach raises the bar for our industry by investing in our employees’ empowerment and career growth, paying above market salaries, and maintaining a focus on quality and performance. Unlike traditional BPOs, our executive team is made up of people with both outsourcing and startup experience, meaning we’re not just service providers, we’re thought-partners for the companies we serve.

Our services are uniquely suited to work with companies at all stages because we:

Don’t lock partners into long-term contracts – our standard is 30-days, rolling • have flexible options that can rapidly scale when you need extra support • can build bespoke, customized, dedicated teams to support complex needs • have deep domain expertise in SaaS, ecommerce, fintech, healthcare, edtech, and more • operate offices around the world, giving us a truly global, 24/7 reach • deliver insights and thought partnership to help partners succeed in all aspects of CX.

When you choose PartnerHero as your BPO, you know you’re getting an extremely high quality team at an affordable rate. Our focus on our associates allows us to hire the top 5% of talent in the geos where we operate. That because we:

Operate with transparency • Pay salaries 10-20% above other BPOs • Offer amazing global benefits • Focus on career development and growth • Celebrate diversity.

It’s no wonder we have industry-leading employee retention rates! Lower turnover means our partners get a higher quality service and our associates can truly become extensions of their team.

Our menu of services includes:

Customer support (email, chat, voice, social, and SMS) • Trust & safety • Content moderation • Quality assurance as a service • Software QA • BPO vendor management • CRM/helpdesk installation and maintenance • CX insights and strategy.

PartnerHero is a staffing company that specializes in staffing startups with teams for customer support, quality assurance, and software QA. Headquartered in Boise, Idaho, the company has over a thousand employees and operates 19 hubs across the globe.

The company was founded in 2014 to offer economic opportunities to economically underserved communities around the world, allowing talented individuals to achieve success.

PartnerHero makes it simple to increase staff as a company grows by offering pay-as-you-go, dedicated service teams, and full-time employees. PartnerHero can also help scale the systems and processes that support a growing team as a company scales.