Calltastic

Calltastic is a customer operations agency based in Santa Monica, California, and a BPO company USA buyers turn to when they want one accountable partner instead of a patchwork of vendors. Growing companies often end up with one firm running customer support, another selling software, another supplying staff, and someone else advising on AI, while an internal lead tries to hold it all together. Calltastic brings people, technology, AI, strategy, and day-to-day operations under a single relationship. Fewer vendors to manage. Clearer ownership. An operation built around what the business actually needs. The model is simple. Calltastic designs the program, builds it, and runs it so the client can focus on growth. The work covers customer support and ticket handling, appointment generation, agent recruiting and deployment from global talent pools, process and technology design, AI strategy, and ongoing managed operations with the back office reporting that keeps a program honest. The results published on their site give a sense of scale: more than 4 million customer interactions managed, over 1,500 appointments generated, more than 200 agents deployed, 24/7 coverage delivered, and performance improvements ranging from 2X to 325% across programs. Calltastic has run customer operations across seven industries. These include retail, eCommerce and consumer brands; technology, SaaS and digital services; financial services, FinTech and insurance; home, property and real estate services; healthcare and member services; professional and legal services; and telecom, media and subscription businesses. Its first client, the luxury eCommerce brand Venus et Fleur, came on board in September 2019. That program grew from 6 to 50 agents at peak, handled 150 to 200 tickets on peak days, and cut operating costs by 45%. Clients quoted on the site include the CEO of RealDefense, who calls the team a focused, strategic operator that knows how to quantify opportunities and deliver, and co-founders who replaced a failing outsourced provider and needed flexibility for the seasonal swings of their business. What makes the company different operationally is the leadership behind it. Co-Founder and CEO Leo Lopez has close to 30 years of experience leading large-scale U. S. And offshore customer operations, including a role as Vice President at TechStyle, before co-founding Calltastic in 2019. That operator background shows in how engagements are structured. Proven operating models are adapted to each business, with people, technology, process, and a performance framework all owned by one team. For buyers comparing a call center USA partner against an AI-ready BPO, that single point of accountability is the core of the offer. If your company is outsourcing customer support for the first time, replacing a provider that is not delivering, or trying to add AI to an existing operation without adding another vendor, Calltastic is worth a conversation. Connect through their BPOAI.ai profile or request a quote to find out what a managed customer operations program could look like for your business.