Sound Telecom | Spokane Telephone Answering Service

Sound Telecom gives businesses a live voice on every call, day or night. Based in Spokane, WA, the company runs 24-hour telephone answering and inbound call center services staffed by US-based agents. If you want a call center USA partner that picks up fast and treats callers well, this is a provider to look at. The core offering is live answering. Sound Telecom builds a personalized answering program around how your business actually works, with courteous, knowledgeable agents handling each call accurately. Beyond answering, the company provides inbound call center solutions and inbound order taking for larger companies. Through its Solaxis division, it also offers cloud-based phone systems. For teams weighing outsourcing of customer support, that mix covers the phone side of the job in one place. Sound Telecom describes its clients as a range of businesses, from small companies that form the backbone of the American economy to notable corporations. The site does not name a specific industry focus, so the profile stays general here. What it does say is that relationships are meant to be long term, with attention paid to each client's needs, concerns and goals. There is a real track record behind the pitch. Michael LaBaw founded the company in 1986. It offered answering during business hours for the first two years, then moved to 24/7/365 coverage in 1988. It is a three-time Inc. 5000 Award winner, recognized as one of the fastest growing privately held businesses in the country. The company also states that it is employee-owned and 100% USA-based, with fast answering times, affordable and flexible plans, and no long-term contracts. Its stated mission is to be a strategic link in customers' communication processes, around the clock. If you are comparing BPO company USA options for answering or inbound call handling and want a straightforward, contract-free arrangement, get in touch with Sound Telecom to talk through your needs and request a quote.