Call Point Business Solutions Ltd.

Call Point Business Solutions Ltd. Is a business process outsourcing and call centre company based in Dhaka, Bangladesh. Established in 2017, it provides offshore customer support, telemarketing, virtual assistance and back-office services to businesses mainly in Australia, the United Kingdom, the United States and Canada.

The company's core offer is call centre work. Inbound services include customer support, virtual receptionists, order processing, billing support, technical support and off-hours coverage, handled across phone, email, chat and ticketing. Outbound services cover B2B and B2C telemarketing, telesales, appointment setting and lead generation. Call Point has particular experience generating appointments and leads for solar, janitorial and cleaning, and real estate businesses.

Beyond the phones, the company handles accounting and finance tasks such as bookkeeping, payroll and reporting, along with IT support, HR outsourcing, research, back-office administration and digital marketing. It also offers SaaS support, including onboarding guidance, account troubleshooting and customer feedback collection.

Call Point starts each engagement by analysing a client's goals, challenges and outsourcing requirements, then designs a tailored plan and assigns a team built around the client's workflows and staffing needs. Its operations centre is in Mirpur, Dhaka, and it also lists contact addresses in Putney, New South Wales, and Comanche, Texas. The company runs 24/7 operations and describes its approach as combining human-driven and machine-powered support, with teams that can be scaled as a client's workload changes.

According to its website, Call Point has a team of more than 200 members, runs over 120 active campaigns and has served more than 500 clients. It lists healthcare, SaaS and IT, e-commerce, real estate, financial services, solar, legal and cleaning among the industries it supports.

Call Point Business Solutions is suited to small and mid-sized businesses in English-speaking markets that want affordable offshore call centre, lead generation or back-office support, particularly companies in home services, solar, real estate and SaaS.