Answer Plus

Answer Plus of Las Vegas gives businesses a live person on the phone at every hour of the day. Callers reach a trained telephone secretary who greets them by name of your company, follows your instructions, and passes the message along. The company has run as a telephone answering and telemessaging provider since 1987, and it is based in Henderson, NV. The service list is practical. Live business answering, receptionist answering, 24/7 dispatch answering and voice mail are the core. Messages can be delivered to a cell phone, PDA or pager, and voice mail can be sent to email or by SMS. Clients can add call screening, call patching, internet order-taking, outdial service and multiple voice mail boxes. A virtual receptionist plan comes with a local 702 number or an 800 number, a custom greeting and live answering included. Dispatch work covers alphanumeric pager, fax and email message delivery. Medical practices are the biggest part of the client base. Over sixty percent of clients are local physicians and other medical firms, and operators are described as well versed in medical terminology and practice. The company states that its services are fully HIPAA compliant. Answer Plus also answers for more than 850 real estate agents, along with national and local service businesses. Operations are simple to describe. The phones are staffed 7 days a week, 24 hours a day, 365 days a year, with coverage described as running from Las Vegas to New York. Greetings are fully personalized, and operators work as an extension of your own staff. The company also points to cost savings compared with hiring in-house reception staff, which matters for small offices weighing outsourcing against a new hire. This is a customer support and call center USA option built around live answering rather than software, so it suits practices and service firms that want a human voice on every call. If you are comparing BPO company USA options for after-hours coverage, Answer Plus offers a 7-day free trial with no obligation. A representative will work with you to fit a plan to your business, so reach out to request a quote.